What WE Need From Our Clients

By
Real Estate Agent with Liberty Homes RS-#62825

We all know what our home sellers and buyers usually want.  A garage, BIG rooms but want to pay low end prices, big yard, single family home at townhouse prices and and and…WHAT ABOUT WHAT WE NEED FROM OUR CLIENTS?

This is by far a comprehensive list of what we, as real estate industry professionals NEED from our clients:

1)    Complete honesty. Trying to hide the fact that you (seller) had a leak in the upstairs bathroom of a home built in the 1960’s.  Just because it was fixed does not exclude you from adding it to your Seller’s Real Property Disclosure Statement (SRPDS). Nor does it exclude the home buyer of the two cars they bought right before they receive final loan approval!

2)    Communication.  Beating around the bush does not get a conversation going. I need to hear what your NEEDS are.  This is the bare minimal in what you will accept for your home on the market.  OR make a list of what your NEEDS are in purchasing your Hawaii Home. Make a list of your ‘wants’ AFTER you have a detailed list of your NEEDS otherwise you’ll have a list of dreams; not realistic.

3)    Be Realistic. Even before contacting me, you can get together with your spouse, family and get the details fine- tuned for the sale or purchase of your home. Expecting too much or too little is not what I’m looking for. It’s being realistic. No matter what, you will get what the market says you will get and being a killer negotiator will not sell your home, nor get you the home you really love.

I suppose the bottom line is being honest and up front with me so I can better assist you in your home selling or buying experience.  Without these points, it is like home selling or buying a home in the dark.

It CAN be a pleasant transition

In downsizing, upsizing

Or first time home buying.

Posted by

                                                       

 

Celeste "Sally" Cheeseman  is a Realtor-Associate® and Certified Residential Specialist (CRS) with Century 21 Liberty Homes in Mililani, Hawaii. With a sharp understanding that a listening ear is the key to a client's needs  she serves the island of Oahu (Honolulu County) and all Hawaii Military Relocations, Hawaii Retirees, Hawaii Job Transfers and Hawaii Residents, Home Buyers and Sellers.

 

 © 2007-2015 Celeste "Sally" Cheeseman's

Hawaii Real Estate and Relocation Blog.

All rights reserved.

     

 


 

 

close

Re-Blogged 1 time:

Re-Blogged By Re-Blogged At
  1. Ginger Harper 09/07/2013 04:01 AM
Topic:
ActiveRain Community
Location:
Hawaii Honolulu County
Groups:
Realtors®
Certified Residential Specialists
POSITIVE ATTITUDE for the Weary Soul
"Whacked"!!!
Bananatude
Tags:
communication
hawaii home buyers
hawaii home sellers

Spam prevention
Show All Comments
Rainmaker
594,057
Neal Bloom
Brokered by eXp Realty LLC - Weston, FL
Realtor CRS-Weston FL Real Estate

More like lets not waste their time looking at property that isn't what they want.

Sep 07, 2013 03:33 AM #3
Rainer
115,674
Kelly Taylor
Keller Williams - Lakewood Ranch, FL

Amen Sally! I hate to waste my time when people don't know exactly what they want.

Sep 07, 2013 04:04 AM #4
Rainmaker
792,362
Linda Blumenthal
Hampton Crossing - Licensed Real Estate Salesperson - 631-466-4087 - Westhampton Beach, NY
NYS Licenced Real Estate Salesperson, CBR

Hi Sally.  Another important element is "loyalty".  Don't you love it when you find out that the buyer is working with multiple agents at the same time?

Sep 07, 2013 04:20 AM #5
Rainer
237,488
Jay & Michelle Lieberman
Keller Williams World Class - Agoura Hills, CA
Creating Calm in the Buying and Selling Chaos

Honesty has to be the #1.  With that we can actually help our clients get over the goal line.

Sep 07, 2013 04:44 AM #6
Ambassador
1,704,360
Tammie White, Broker
Franklin Homes Realty LLC - Franklin, TN
Franklin TN Homes for Sale

Honesty leads to trust. Without it, it's pretty hard to transact business.

Sep 07, 2013 05:47 AM #7
Ambassador
640,187
Larry Lawfer
YourStories Realty Group powered by Castles Unlimited® - Newton, MA
"I listen for a living." It's all about you.

Great post and well deserved feature, but you lost me at Be Realistic.  I find it so difficult to have people be realistic when the story they are telling themselves has fatal flaws.  It is so hard to show an unrealistic person who is not listening anything. And yet we do.  Great post, thank you.

Sep 07, 2013 05:53 AM #8
Rainmaker
2,850,495
Kathleen Daniels
KD Realty - 408.972.1822 - San Jose, CA
San Jose Homes for Sale-Probate & Trust Specialist

Celeste,  Selling in the dark with our hands and feet tied. People need to hire the right agent and when they do they know their agent is their advocate and his looking out for their best interest.  

Sep 07, 2013 06:22 AM #9
Rainmaker
2,439,924
Charles Stallions
Charles Stallions Real Estate Services - Pensacola, FL
800-309-3414 - Pensacola, Pace or Gulf Breeze, Fl.

Honest and Realistic ummm.. have to thank about if those words even go together.

Sep 07, 2013 07:00 AM #10
Ambassador
2,578,048
Ed Silva
RE/MAX Professionals, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

Sally, having a seller or buyer that know what they need and express it makes the process so much easier. Surprises are never a positive when it comes to real estate

Sep 07, 2013 07:41 AM #11
Rainmaker
1,282,480
Edward & Celia Maddox
The Celtic Connection Realty - Queen Creek, AZ
EXPERIENCE & INTEGRITY - WE TAKE THE HIGH ROAD

You are right.  Really need to go over these items with seller before and offer comes in.

Sep 07, 2013 07:45 AM #12
Rainmaker
3,984,677
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Our clients don't get this.  I just had one that just didn't get it and anything that wasn't the way she wanted it she made it my fault.

 

Sep 07, 2013 09:24 AM #13
Rainmaker
863,856
Les & Sarah Oswald
Realty One Group - Eastvale, CA
Broker, Realtor and Investor

Celeste,

Many times sellers tend to forget that open communication is a two way street.

Sep 07, 2013 09:46 AM #14
Rainer
325,794
Jimmy Faulkner
Florida. Homes Realty & Mortgage - Wantagh, NY
The Best Of St. Augustine

It is hard for anyone to be realistic when they do not know what they are doing or what the market is like. That is like asking someone to be realistic when they need a plumber. How would they know what is wrong. Give the customer some slack and instruct them.

Sep 07, 2013 11:47 AM #15
Rainmaker
894,668
Gail Robinson
William Raveis Real Estate - Southport, CT
CRS, GRI, e-PRO Fairfield County, CT
Sally, I got a phone call two days ago from a new client who was very specific in what he wanted and could pay cash. I showed him homes that afternoon and he put in a realistic offer and after some negotiating we had a deal 24 hours later. Wouldn't it be nice if every transaction was this easy?
Sep 07, 2013 01:42 PM #16
Rainmaker
1,561,634
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

When I have buyers who are realistic, honest and communicate the oddest thing happens . . . I find them a GREAT home, and work out FANTASTIC deals for them!  The negative, dishonest, dreamers tend to find nothing.

Sep 07, 2013 01:44 PM #17
Rainmaker
323,215
Fred Cope
Reliant Realty in Nashville, TN - Nashville, TN
Looking For Homes With A Smile

Sally, before clients can truly be honest with us, they need to be honest with themselves.  I have and do see many clueless buyers/sellers.  Haven't you?

Your three points are in the essential order: one cannot be realistic without honest communication, and communication is built on honesty.  To assist an unrealistic client incapable of meaningful communication, honestly questions our own reality.  To quote a line from the movie, "Cool Hand Luke" where Strother Martin said to Paul Newman: "Luke, what we have here is a failure to communicate."  Luke was on a chain gang after escaping and being captured, and we often deal with those who have escaped reality (but yet to capture the truth of your post).

Congrats on the Feature!

Sep 07, 2013 02:57 PM #18
Ambassador
2,010,972
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M
Sally - clients who give us these things will have a much better transaction.
Sep 07, 2013 04:37 PM #19
Rainmaker
387,620
John F Muscarella
RIVER FARM PROPERTIES, LLC - Venice, FL
Broker/Owner, Venice, FL, Florida's Suncoast

Yes it's all about a two way street and you need this to be at all helpful.

Sep 07, 2013 06:26 PM #20
Rainer
14,116
Kathi Cline
Palm Desert, CA
Coachella Valley's Real Estate Professional

Yes, too many times clients are not completely forthcoming with vital information.

Sep 08, 2013 01:50 AM #21
Ambassador
1,091,492
Celeste "SALLY" Cheeseman
Liberty Homes - Mililani, HI
(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE

Thanks for dropping by!  I think we are all on the same page about what we need from our clients!

Sep 09, 2013 02:08 AM #22
Show All Comments

What's the reason you're reporting this blog entry?

Are you sure you want to report this blog entry as spam?

Ambassador
1,091,492

Celeste "SALLY" Cheeseman

(RA) AHWD CRS ePRO OAHU HAWAII REAL ESTATE
SELLING OR BUYING OAHU HAWAII RESIDENTIAL PROPERTY?
*
*
*
*
Spam prevention

Additional Information