How many times have you dealt with an "Ego Agent"?
I feel like at least twice a week I have an interaction with one of these personalilty types. Big talking, big mouthed, better than you, etc. You know the type.
Why are there so many of these kinds of agents in our business? It just seems so unprofessional to me that agents would act in this manner. Certainly there is nothing I can do to change these people. But the purpose of this article is to see what your experiences are with them and how you deal with them.
Let me give you an example:
I was working with a buyer last month and we ended up writing a full price offer on this great home and got it under contract. No issues with seller's agent yet.
Went to inspection...most everything was good, but the home desperately needed a coat of exterior paint. The siding material is Masonite and you probably know that if you don't keep paint on it, it starts to bubble up and get wrecked, and that was exactly what was happening here.
We got 2 bids for exterior painting....they averaged out to $4000. So we asked for a $4000 reduction in price to deal with the issue...we didn't ask for ANYTHING else, though there were plenty of other little things that needed to be done. We showed the seller's agent the bids with our inspection objection notice.
All the sudden I get a phone call from the seller's agent. He isn't happy, not one bit. "NO ONE IS GOING TO SC*** OVER MY CLIENT! WHO DO YOU THINK YOU ARE? I DON'T HAVE TO DEAL WITH YOU! I AM GOING TO RECOMMEND TO THEM TO REJECT YOUR OFFER OUT OF HAND!!!" I told him calmly that my client was not asking for anything cosmetic, that it really was something that needed to happen and soon, and that he wouldn't proceed without the reduction. His response: "TELL YOUR PIECE OF **** CLIENT THAT HE CAN SHOVE IT UP HIS ***, GOOD LUCK FINDING HIM SOMETHING ELSE BECAUSE THERE IS NO WAY WE ARE BENDING OVER AND TAKING IT FROM YOU, YOU EXTORTIONIST!"
I responded by letting him know that all I was expecting him to do was take it to his client, and we will see what they said. Him: "OH I WILL TAKE IT TO THEM, BUT YOU BETTER BELIEVE THAT THIS AIN'T GONNA HAPPEN". I said ok, just let me know.
That evening, after being chewed out by this jackass, I got to thinking. It really kind of ruined my day to have to deal with this guy. He is an agent that has been selling real estate in this area for about 20 years. I was really surprised with how our conversation went down. So I figured I would call him back and tell him how I felt. I called him and left him a voicemail, stating that I thought the way he treated me was rude and unprofessional, and that there was no need for him to act that way.
The next morning, I got a profusely apologetic phone call from him. He said he lost his temper, he didn't explain why, but he made sure I understood that he really truly was sorry.
That afternoon, I got an email from him. Guess what was in this email? The seller had signed our inspection objection. We got the $4000 off and got to closing. I just smiled.
Would love to hear about some of your experiences with "EGO Agents!"