Put yourself in Their Shoes, See How It Feels!! - Brian Rodgers

Well, the day finally came, we moved into our dream home.  Although  many people, especially real estate people move quite often, I don't.

I have been in the same house for over 12 years because I refused to move because of the process for so many years.  But, I finally gave into my wife and agreed to move, but only if we could get our absolute dream home:)  The truth is, I hate to move with a passion, there really is nothing about the process I enjoy.  I have been very blessed in the past 13 years to have helped more than 2,300 families make a move. 

Until yesterday I never really could fully understand exactly why they were always so stressed out, on edge and generally grumpy during the actual move.  It is supposed to be such a happy time to be moving into a new home and starting from scratch! The actual result of being in the new home is the only happy part about moving.

Now, I am rich. Yes, I said it, I am a very wealthy person. I'm not bragging but just in case you don't know me, I am only bringing it up to illustrate the overall point I am trying to make.  We paid a moving company, we paid people to pack for us, we paid people to do pretty much everything during the move because we could afford to do so and it was still one of the most stressful events I have ever been through; elective events that is:)

If we did all the packing, moving, trashing, etc.  ourselves, I seriously don't think I would be upright and breathing right now.

So, what does this all mean?

Well, it means that we should all take a deep breath and put ourselves in our customer's shoes every once in a while and really understand what it is they are going through.  Sometimes we, at least I, tend to tune out the fact that these people are dealing with a very stressful situation in their lives.