How to make a small property management problem worse in 1 easy step!

Dennis, my number 1 complaint in this business is agents to who don't answer their phones, return calls, respond to emails or texts, etc.  It makes the whole business come to a halt until they do.  

I am always amazed how many property managers in Oklahoma City do not communicate well or sometimes at all. As State President I put together a task force to explore proptery management education as well as a state designation and license. Often REALTORS® who are not doing well decide to augment their income with property management, and now the top complaint at the real estate commission is property management issues. Top notch property managers are worth their weight in gold and are also worth the cost because they do communicate well and immediately.

Dennis I agree 100%. Its funny how that works when in reverse. Appreciate the reminder. Good advice.

Good Morning and yes I do agree!!     Keep up the good work and good luck with your business,  E

Amazing how easy something can be with the ego removed and the work ethic triggered...Yes to this post

I completely agree with you about the simple phone call. How about this scenario? Technician gets to the home to fix the kitchen leak but tenant is not home at agreed time. Technician waits 30 minutes. I get a call from the tenant why the technician never came. Really?

Dennis, 

Communication is key in almost every business.  Even the tough calls are better to just complete and get off your list.  Dragging it out doesn't make it less tough.  

All the best, Michelle

I remote scan rent checks the DAY they are received so it clears their bank IMMEDIATELY if they track it online...I NEVER respond to this question because 1) they need to REcheck their bank online; OR 2) they have a 5-day notice in the mail or attached to my e-mail with $50 late fee and $100 notice fee PER person on the lease....I do respond to e-mail maintenance requests within 24 hours with the potential remedy AND the name of the service person who will be calling them.....

My father was a successful business man and he knew how to treat his customers. Treat your customers well, and they will return the favor. Treat them poorly and well, you know the rest. Good post and thanks to Dad!  

Responding to voice mail messages and emails promptly is a key component of being successful in any business.  I couldn't agree more.

Dennis, That is the number one complaint aboutany service business. That seems to me to be the easiest thing to do. Go figure!

It does seem the easier the task the easier to put off.  Why is it that way ?

Dennis- well done.  Just answer the phone or return calls in a prompt manner.  Most people are willing to forgive or overlook a mistake but not if you don't return their calls and messages.