Admin

Update: Fix For Some of the Issues from Our Recent Release

By
Services for Real Estate Pros with ActiveRain Corp.

I'll start with a blanket "I'm sorry". The changes we recently made, especially to the blog editor were not met with the excitement we had hoped. (understatement of the year). Had there been no bugs, I'm going to assume people would still have been uphappy with the fact that the blog editor changed so drastically.

Let's set the bugs aside, (I'll update you on them below).

The changes that were recently made to the blog editor were not just changes we made for the sake of making change. The old blog editor (and the new one in fact) is a service provided by a third party company. If you've been around here for any amount of time, you realize that the blog editor has been pretty much the same since day one. We have made slight changes to it within the old framework, but it was very comfortable. Unfortunately, nothing in tech stays the same and our version was so old that we risked losing the ability to update or change any functionality. This move to a newer version was predicated on the fact that we did not want to continue to use an outdated version of a product that could have been shuttered at any time. A decision to move had to be made.

Now, could we have done a better job of giving everyone a head's up. Yes. For our upcoming releases, we will be letting everyone in on what we are planning to change with more room to spare. 

In every way, this is our fault. For a number of years, we became stagnant with our development efforts as we battled to manage large volumes of users and content. (I'm sure some remember a time a few years ago when site stability was an issue....thankfully that's behind us). 

We should have been making smaller incremental updates during that time to keep up with the most recent technologies and the most recent changes to Google. These recent updates (our most recent one, but also others like the profile page update) have been pushing to get our site back ahead of the curve. Because we became stagnant, you (our members) became comfortable with things not changing. But if you take a hard look around at the tools and services you use, they've changed considerably in four or five years. But, it's probable those changes have been more iterative and as such, less noticeable. 

Moving forward, you should expect more change. But it's not change just for the sake of change. It's change for the sake of returning ActiveRain to the cutting edge....and keeping us there. 

I've already promised a few people to expect these changes, but also to expect better communication from us regarding what to expect coming up. This was one time that we didn't have our Ambassadors take things for a spin on our testing servers. If I could do it again, I would absolutely invite them to try things out. As it relates to the blog editor, I'm not sure we would have done things much differently in terms of rolling it out (meaning we still would have) but we probably would have caught the spell check issue, and most likely the issue with formatting images. It also may have given us a better idea that we should have included a short tutorial on how to use the new image editor.

At any rate, here are some updates on the new 

The updates we announced last Friday caused quite the stir as there were a few bugs in the update that made your experience posting blogs a little challenging. Here is the latest update:

Spell Check:  This has been restored.

Login Points: We have fixed these points and they are now showing in your scoring summary. Points have been awarded for logins retro active to when the bug was introduced on Friday.

Adding Images to Your Posts: Currently in order to wrap text around an image, you will insert the image into the blog post, then once you do that, you can use the 'formats' drop down from top of the blog editor and select 'image right' or 'image left'. This will wrap text around your image. 

I plan on creating a short and easy tutorial on how to use the image editor to make your posts look how you want them to look. I'll share that this week. 

Copy and Paste: This has been fixed. You can now copy and paste from other sources using any of three options. The file option above in the blog editor, by right clicking and selecting 'paste' or by using the (control +V) paste keystrokes.

Blog Timestamps: Currently, when you post a blog that was previously saved as a draft, your post will show the correct date on the post itself, however it's not showing the correct date for the blog when you view it in your main blog roll, or on the overall blog roll and subscriber lists. This one has not been fixed. And that kind of stinks. So if you have a post in draft, and you post it today, it's not going to float to the top of your blog. This means you will need to copy and paste it to a new blog post from the old draft post until this is resolved. 

Outside Blogs: There are a few members that are having issues with outside blogs. It appears that this is isolated to people that had one of the original outside blogs which used a subdomain of activerain, where the subdomain was based on your ActiveRain user name. These outside blogs were given to a group of our original members when we first introduced outside blogs 4 years ago. If you set your outside blog up with it's own domain, it should be working properly. This is currently being investigated and I don't have a timeline on a fix. 

~Bob

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Comments(76)

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Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

Thank you very much for the update, and for spending what had to be a ton of time over the last week to resolve some of the issues.  Kudos.

Oct 01, 2013 01:21 AM
Richard Iarossi
Coldwell Banker Residential Brokerage - Crofton, MD
Crofton MD Real Estate, Annapolis MD Real Estate

Thanks for the update. I bet you never realized how many people look for those 100 log in points every day 

Oct 01, 2013 01:27 AM
Fernando Herboso - Associate Broker MD, & VA
Maxus Realty Group of Samson Properties - Clarksburg, MD
301-246-0001 Serving Maryland, DC and Northern VA

Thank you for updating us. .

I was using another platform to write and check my spelling. .

much easier now. .

Oct 01, 2013 02:52 AM
Paula Hathaway, REALTOR, LBA
Douglas Elliman Real Estate - Southampton, NY
"Deeply rooted in The Hamptons---local expertise"

Bob: I must say that I am so thankful that I stumbled upon your post--I mean stumble upon because that is exactly how I found this. With an open mind and a determination to learn the new system, I went to see the blogs that you have by category. Are you aware that it takes several tries or at least a few unexpected seconds to wait for the links to open up? Call it my impatience if you will but I had no idea that I had to stand by while the mechanism worked---so, for techy consumers for instance, (you know the type: fast and impatient and not willing to wait for the time it may take to open a link) you may lose them before they relalize that they have to wait a while? That was the first glitch I noticed--I just thought that I was not going to be able to see those posts and I moved on to the next glitch, I mean then next challange which is where I am stuck now--have not blogged for a week with one exception "A PUMPKIN CARVED BY HANK" which I copy and pasted to the page here on AR and I got the worst case of jumblemania,  of HTML and no photos at all---all on that local post telling people about the great pumpkin patch here in the Hamptons and all the colorful and funny faces carved by Hank! nothing shows up except for my text and the jumble as I said earlier. So sorry I can't be one of the "It's all good" crowd; especially since I have not been able to blog as I normally do! ...I must be addicted to AR and right now I am going through withdrawal!

Oct 01, 2013 03:13 AM
Charles Buell
Charles Buell Inspections Inc. - Seattle, WA
Seattle Home Inspector

Bob, this may be something you are already aware of and working on, but the picture "border" function still does not seem to be working.  It shows on the list of picture formats but doesn't show up when published.  I can do it by inserting the HTML---but that is a bit cumbersome

Oct 01, 2013 04:17 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Real Estate Broker

Appreciate the update and the tips (which I've printed for future reference). Here's to easier days ahead!

Oct 01, 2013 04:32 AM
Bill Roberts
Brooks and Dunphy Real Estate - Oceanside, CA
"Baby Boomer" Retirement Planner

OK Bob, I signed up for your webinar.

Now about the "glitches" that have materialized:

  • The bullet point tool isn't working properly (at least for me).*
  • When I try to high-light a word the cursor jumps (very frustrating).

And I wish that spell check had a "add to dictionary" function.

Bill Roberts

* see, this works just fine with this editor, why not on the blog editor?

 

Oct 01, 2013 06:46 AM
Jon Kolsky
Kolsky Realty & Management - Long Beach, CA
Licensed California Real Estate Broker

Bob~ just like the SUPER HERO "you" are  I knew you'd fix it fast! THANK YOU! 

Oct 01, 2013 07:03 AM
Wayne L. Brown
Franklin Advantage Inc. - Lincoln, CA

Bob

Appreciate the update.

Will be especially happy when you complete the tutorial on photos / images......I need this...Lol.

Thanks again.

Oct 01, 2013 07:34 AM
Sussie Sutton
David Tracy Real Estate - Houston, TX
David Tracy Real Estate for Buyers & Sellers

Thank you for a quick response! I am looking forward to learning how to insert an image. I wish we could just paste a copied picture into the post itself. I am not a Techie so I hope you will take that into consideration when explaining to us. Not all of us are good with computers.

Oct 01, 2013 11:08 AM
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

  I'm just happy to have these cool emoticons in the comments section. 

Okay, yeah, it doesn't take much to keep me happy. Seriously, yeah, it's been a rough few days, but we'll get through it as we always do and one day this will be nothing but a distant memory!  Thanks for the update. 

Oct 01, 2013 11:39 AM
Florida Tolbert Team Keller Williams Advantage
Keller Williams Advantage III Realty in Lake Nona - Orlando, FL
Keller Williams Land Luxury Division Specialist

OMG, I am not experiencing any of the issues of most of these folks above.  I know it is different but change is good. 

The only thing I don't see is a photo button. 

Oct 01, 2013 01:13 PM
Lynn B. Friedman CRS Atlanta, GA 404-617-6375
Atlanta Homes ODAT Realty - Love our Great City - Love our Clients! Buckhead - Midtown - Westside - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

Dear AR -
Thanks for the explanation!
It helps to know what is going on.
Have a happy day -
Lynn

Oct 01, 2013 06:37 PM
Barbara-Jo Roberts Berberi, MA, PSA, TRC - Greater Clearwater Florida Residential Real Estate Professional
Charles Rutenberg Realty - Clearwater, FL
Palm Harbor, Dunedin, Clearwater, Safety Harbor

Thanks for the updates and for explaining what is going on behind the scene.

Oct 01, 2013 09:46 PM
Rob Arnold
Sand Dollar Realty Group, Inc. - Altamonte Springs, FL
Metro Orlando Full Service - Investor Friendly & F

Thanks for getting this corrected.  A few of my login points were not retro actively awarded but some were. Moving forward from here.

Oct 01, 2013 11:49 PM
Christi Farrington
Dagny's Real Estate - Wilton, CT
~ Your representative in Fairfield County, CT

Good morning Bob!  Considering that my first note off to Kerrie was the spell checker issue, I am still working on the rest of it.  Thank you for the update.  I'm definitely taking the Webinar tomorrow to learn more.  Lots more! 

Oct 01, 2013 11:58 PM
Karen Johnson, Realtor, ABR
Addison Wolfe Real Estate - Doylestown, PA
"Bucks County PA Homes"

Hi Bob, thank you for constantly making ActiveRain the best real estate social media place to be! 

Oct 02, 2013 03:49 AM
Regina P. Brown
MBA Broker Consultants - Carlsbad, CA
M.B.A., Broker, Instructor

Thanks for the update and I'm glad that the problems were fixed.  We appreciate all the hard work!

Oct 02, 2013 11:03 AM
Elizabeth Bouchard
Samson Properties - Arlington, VA
Associate Broker in Northern Virginia, DC and MD
I wasn't able to embed a you tube video in source code like I have in the past. I copied and pasted the code in but it didn't save. Is this being addressed. I ended up having to out a link in instead.
Oct 06, 2013 01:47 AM
Kerrie La Guardia
ActiveRain, Community Manager - Kirkland, WA
Let it Rain!

Elizabeth - You'll need to grab the embed code from the YouTube video.  Go to your video on YouTube, click "Share" and then "Embed" to grab the code.  Copy it and paste it into the Source Code on your blog post.  Give us a ring at 888.643.3837 if you're having any issues.

Oct 07, 2013 03:44 AM