Home > Blogs > Mike Cooper, Broker VA,WV > https://www.cornerstonehomesales.com/my-blog

Bye-Bye Hilton Hotels. You will never see me or my money again.

By Mike Cooper, Broker VA,WV

Real Estate Broker/Owner with Cornerstone Business Group Inc 0225086119

October 03, 2013 10:07 AM

I am supposed to be at a real estate conference beginning tomorrow. On the way, my vehicle developed a problem which required me to return home and miss my first night at the Hilton Doubletree in Virginia Beach, VA.

Knowing that I would miss the majority of the Friday sessions (it's a four hour drive to VA Beach), I called the hotel to see if I could move the reservation to another date and just enjoy a four day weekend.

Hilton's response? NO. This is the last time I will stay in a Hilton hotel in this country or abroad. If I was flippantly changing my reservation, it would be different, but to penalize me because I had car trouble is unreasonable.

I've spent a lot of money in Hilton Hotels in the past three decades without a single request for a reservation change. Bye-bye Hilton Hotels. You will never see my family again. Poor customer service does not deserve to be rewarded. Ever!

Bye-Bye Hilton Hotels. You will never see me or my money again.

Re-Blog

Comments(21)

Comment

Show All Comments

Sort:

Mike Cooper, Broker VA,WV

Cornerstone Business Group Inc - Winchester, VA

Your Neighborhood Real Estate Sales Pro

I believe it, Cindy. Well, it does make my future choices easier.

Oct 03, 2013 10:19 AM

Fred Griffin Florida Real Estate

Fred Griffin Real Estate - Tallahassee, FL

Licensed Florida Real Estate Broker

Be sure to put this on Twitter, Facebook, Google+, LinkedIn, wherever you "Socialize". Be sure it goes on Hilton's Pages.

Bad PR may make them change their mind!

Oct 03, 2013 10:30 AM

Mike Cooper, Broker VA,WV

Cornerstone Business Group Inc - Winchester, VA

Your Neighborhood Real Estate Sales Pro

Fred, I've already received a tweet from them. It only took about 20 minutes.

Oct 03, 2013 10:56 AM

Liz and Bill Spear

Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH

Transaction Alliance Cincinnati & Dayton suburbs

Mike, Taking it up the chain is the way to go. They don't want the bad press. Good luck!

Oct 03, 2013 11:33 AM

Mike Cooper, Broker VA,WV

Cornerstone Business Group Inc - Winchester, VA

Your Neighborhood Real Estate Sales Pro

Bliz, I've had three attempts to contact me within the first hour after I posted this. It shouldn't come to this. Customer service is a lot art in this country.

Oct 03, 2013 11:40 AM

Kathy Streib

Cypress, TX

Home Stager/Redesign

Mike- the "good" is that they got the message... the "bad" is that you or any customer had to resort to this to get some kind of result... the "ugly" is that they will continue to do this unless someone, like you, speaks up.

Oct 03, 2013 11:56 AM

Robert Fowler - 55CommunityGuide.com

President of Retirement Media Inc. - Braselton, GA

55+, Active Adult and Retirement Communities

Mike I know how you feel and have done the same thing myself when I get the short end from a company that should be happy for my business.

Oct 03, 2013 12:33 PM

Kerry L Klun, Broker/Owner

Palm Realty - Melbourne, FL

321-626-5868

Seriously??? What happened to the old adage that the customer is always right?

Oct 03, 2013 12:43 PM

Mike Cooper, Broker VA,WV

Cornerstone Business Group Inc - Winchester, VA

Your Neighborhood Real Estate Sales Pro

It's sad that the front line employees have no sense of customer service, Kathy.

You would think they appreciate it, Robert, but that is not the case.

Shoot, Kerry, I'd settle for respected. Oy!

Oct 03, 2013 12:45 PM

Richard Iarossi

Coldwell Banker Residential Brokerage - Crofton, MD

Crofton MD Real Estate, Annapolis MD Real Estate

Mike,

I'm glad you took the social media route to bring this out. I love when companies get called out publically for their bad behavior.

Rich

Oct 03, 2013 01:04 PM

Jon Zolsky, Daytona Beach, FL

Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL

Buy Daytona condos for heavenly good prices

Mike - I thought you were planning to come to Daytona. I am a bit confused, did you come? We closed the office in the Fountain, so call me 386-405-4408 when you are here

Oct 03, 2013 01:30 PM

Jan Green - Scottsdale, AZ

Value Added Service, 602-620-2699 - Scottsdale, AZ

HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

That stinks! You'd think they would accomodate you given the fact you're a seasoned client and had car trouble to boot. Sorry Hilton - you just goofed with the wrong guy!

Oct 03, 2013 03:11 PM

Mike Cooper, Broker VA,WV

Cornerstone Business Group Inc - Winchester, VA

Your Neighborhood Real Estate Sales Pro

Rich, it is a nice way to vent and get results.

Hey, Jon. I won't make it back to Daytona until spring. I'll look you up when I get down. I'm monitoring listings along the strip for now.

Jan, I can't even imagine how many stays I've had with them in the past three decades. It's a lot.

Oct 03, 2013 03:19 PM

James Dray

Fathom Realty - Bentonville, AR

That's the same with me and Avis Rental. Never and never again. I hear ya and now a lot of other people will also.

Oct 03, 2013 08:02 PM

Conrad Allen

Re/Max Professional Associates - Webster, MA

Webster, Ma, Realtor

Hi Mike. What a stupid public relations move on their part. Dumb, dumb, dumb.

Oct 03, 2013 08:21 PM

Debbie Gartner

The Flooring Girl - White Plains, NY

The Flooring Girl & Blog Stylist -Dynamo Marketers

So sorry to hear this. It sounds like they lost a loyal customer. I hope they change their minds.

Oct 03, 2013 08:25 PM

Kat Palmiotti

eXp Commercial, Referral Divison - Kalispell, MT

Helping your Montana dreams take root

For every Mike who puts this out there on social media/etc, there are many people who just quietly decide to switch to another company. I'm sure companies lose a LOT of income from messing up their customer service. It really is the key to being successful or not.

Oct 03, 2013 10:59 PM

Mike Cooper, Broker VA,WV

Cornerstone Business Group Inc - Winchester, VA

Your Neighborhood Real Estate Sales Pro

James, customer service is a dying art in this country.

Agreed, Conrad.

Debbie, they've made an effort to make it right. We'll see where that goes.

Kat, that is so sadly true. I've done that myself, but every once in a while one really ticks me off enough to make it public knowledge.

Oct 03, 2013 11:08 PM

Jill Sackler

Charles Rutenberg Realty Inc. 516-575-7500 - Long Beach, NY

LI South Shore Real Estate - Broker Associate

Same for me and Macys. You can be a customer for 30 years and they still won't give you a break when something happens out of your control.

Oct 04, 2013 02:30 AM

Mike Cooper, Broker VA,WV

Cornerstone Business Group Inc - Winchester, VA

Your Neighborhood Real Estate Sales Pro

Jill, I'm reasonably patient with people, but when the service is just flat bad, I will dump them like a bad meal.

Oct 07, 2013 08:59 AM

Older Post

Newer Post

Rainmaker
1,753,413

Mike Cooper, Broker VA,WV

Your Neighborhood Real Estate Sales Pro

Bye-Bye Hilton Hotels. You will never see me or my money again.

Comments(21)

Mike Cooper, Broker VA,WV

Service Areas

Real Estate Resources

Popular Posts

Additional Information