But the house never had a garage....

Real Estate Agent with Kinlin Grover Real Estate Broker 9065994

        So, I get a call from an agent who wants to show my listing to their client.  How exciting! 

     The seller needs the funds from the home to move to assisted living.  She is rather healthy with exception of needing to use a wheelchair.

     We then need to have family or a friend accompany her while she insists on leaving the house for the showing.  She wants the buyers to get the true feeling of her home.

     Most of this is spelled out in agent remarks so that the buyers' agent is sensitive to the situation.

      Now its showing day.  I get there 30 minutes early.  For certain the woman had left something out that she would need me to tuck away.  Again, she is very excited!

      The agent and her buyers come to the home 45 minutes late, no call.  They walk up to the farmer's porch (which is nicely appointed with hung flowers).  The agent immediately says "oh, i didn't know there wasn't a garage, my people definitely need a garage".  I then pull her aside and ask if she looked at the pictures as it was absolutely clear that the home did not have a garage.  No answer.  They did not even extend the courtesy of viewing the home, the seller had even left cookies.

     Now...to explain to my seller. 

Comments (56)

Catherine Ulrey
Keller Williams Capital City - Salem, OR
Equestrian and Acreage Property Specialist

That hurts.  There seems to be a lot of agents that don't thoroughly read the MLS sheets.  I love getting feedback from buyer agents that say their buyer didn't like the house because it was too small, on a corner, the room sizes were too small, the lot was too small, it didn't have AC, etc.  All that info can be found on an MLS sheet.

Oct 07, 2013 02:23 PM
Bill Reddington
Re/max By The Sea - Destin, FL
Destin Florida Real Estate

If you make an appointment you need to have the courtesy of viewing the home. I would be annoyed and probably say something.

Oct 07, 2013 02:57 PM
Karen Rice
Keller Williams Real Estate - Hawley, PA
Northeast PA & Lake Wallenpaupack Home Sales

Many agents do not even bother to read the private remarks that are put there specifically to help other agents understand certain nuances to the property. My favorite was when an agent called me, quite frustrated that he could not find the lockbox.  I told him it was right there in the private remarks: Lockbox is on the side door of the detached garage (because you weren't able to hang it securely anywhere on the house doors or near the doors). Oh, I guess I didn't read the private remarks. 


Oct 07, 2013 07:38 PM
Sheila Morales
Kauai Property Shop - Kapaa, HI
Your Kauai Hawaii Agent

It sure is disappointing when these things happen,

However, take heart in knowing that the buyers aren't blaming you, but their agent for wasting their time taking them to a home that didn't meet their needs,  (that's the silver lining).

Oct 07, 2013 07:46 PM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

I ask myself this question all the time... if I post all these pictures to mls and to the web that clearly show every aspect of a house, why do agents show houses that don't meet their clients' needs when it's clear from the pictures (and oh, yes the property description as well). It's a real estate conundrum!

Oct 07, 2013 09:45 PM
Denise Dutson
Kinlin Grover Real Estate - Mashpee, MA
Real Estate Broker, Cape Cod

Thank you all for kind words of support for my seller.


Best regards,

Oct 07, 2013 09:49 PM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I always advice buyers to come in for a few minutes if we have made the appointment and are at the door.

Oct 07, 2013 09:50 PM
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Denise, too bad your client is being put out because an agent didn't do her homework.

Oct 07, 2013 10:36 PM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

People see and hear selectively...The post proves it...life goes on...Good share and thank you

Oct 07, 2013 11:38 PM
Pamela Seley
West Coast Realty Division - Murrieta, CA
Residential Real Estate Agent serving SW RivCo CA

It is frustrating when agents do not read the MLS or look at the photos, or pay attention to agent notes. 

Oct 08, 2013 12:00 AM
Graziella Bruner
NCS Premier Real Estate - Detroit, MI
Associate Broker - Serving Wayne & Oakland County

That's sad on the other agents part.  How could you NOT see - There's no garage, did you really read the MLS Ticket and noticed - there was no mention of a garage??  So much for that agent doing her homework and really paying attention for her client.

And then agents/realtors want to know why we get such a bad rap, well, there it is.  Some people just don't know what a courtesy call or an apology is for or let alone come out of their mouth.  It's too bad for your seller, and how sweet of her to make cookies. 

Oct 08, 2013 12:30 AM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

Unfortunate rudeness, but at least they did show up, some people that we have scheduled and then they not only dont show up but commit to never answering their phones ever again either.

Oct 08, 2013 04:58 AM
Denise Dutson
Kinlin Grover Real Estate - Mashpee, MA
Real Estate Broker, Cape Cod

     Rude.....ignorant.....all good

Oct 08, 2013 06:31 AM
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Denise - oh those agents who do not do the homework! (and don't care for other's time, too!)

Oct 08, 2013 10:11 AM
Denise Dutson
Kinlin Grover Real Estate - Mashpee, MA
Real Estate Broker, Cape Cod

Praful, I agree!


Oct 08, 2013 08:50 PM
Brian DeYoung
also affiliated with Berkshire Hathaway Home Services Heritage Realty - Ithaca, NY
The Realtor with personal investment background

i do wish literacy was a requirement....

i will also say, my mom absolutely did NOT want to see a home that her Realtor set up. She liked the picture, but hated it when she was in the driveway.

The brilliant agent said, please look, it was a hard appointment to set up. If i dont show it, i may not be able to get in another time, with another client.

my mom looked inside, loved it, bought it!

A lesson for us all.


Oct 09, 2013 11:36 AM
Terri Woods
Benton, Linn and Douglas Counties - Days Creek, OR
Selling Homes and Land in Oregon

I so feel for you. And unfortunately, my team was guilty of the same thing this week. The sellers left the house, the buyer drove by and was waiting for my showing agent, and as she was waiting, decided it was not the house for her so she left, called my showing agent and told her to meet at the other house. My showing agent did not even have time to leave her card. I so dislike having to share that with the listing agent. I just apologized which is all I could do.

Oct 09, 2013 03:20 PM
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

There is just no excuse.  The seller goes out of their way to get the home accessible and ready to show.  The buyers agent shows up late and then suddenly notices that there is no garage and the buyers don't want it?  Wow.  I understand that it happens.  We miss things.  But we cannot forget how our "mistakes" affect the others in the picture. Thank you for sharing.  It is definitely one of the hardest calls you ever have to make, but being honest is the best for your seller.  Good luck!

Oct 10, 2013 03:06 AM
Richard Weeks
Dallas, TX
REALTOR®, Broker

So sad that we have to work with people who do not even do the bare minimum.

Oct 10, 2013 05:38 AM
Denise Dutson
Kinlin Grover Real Estate - Mashpee, MA
Real Estate Broker, Cape Cod

Thanks for your kind words.....

Oct 10, 2013 06:02 AM