Tony Dicello came to Syracuse yesterday and he said and I think it's true this BIZ is very Over promised and undelivered. I think as agents we MUST do as we say we are going to do, it makes us all look better as a whole. I hear it daily from buyers, and sellers. I don't cut up the other agent but do remark FIRST let them vent and then "I'm sorry to hear that, it sounds like it was pretty bad BUT I can't change the past but let me show you what I'll do for you." I really do feel bad for people because they look to us as professionals. Why is this so common across the board????