One of the leys to succes in real estate is being calm and cool through many very emotional situations. It is not easy and Most of us probably relapse in to reaction mode with drama once in awhile. For many years, I have worked hard to do real estate with as little drama as possible. Some days are easier than others. I have learned to not talk to irate people. If people leave an irate message, I wait awhile before calling them back. If they are aggitated when they call, I tell them I will call them back when they calm down.
I still get my buttons pushed when clients or other agents talk down to me or act like they are superior. Day by day I am tested to stay cool. Some days I think I have gone to far on taking the high road. I know in the long run it is way better not to react and just move on. No matter how long I live, I still slip and react once in awhile.
My main question to my self before reacting is," How important is it?" Usually, what really irritates me does not really matter in the big picture.