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Having Issues? Tell Me More.

By Kerrie La Guardia

Services for Real Estate Pros with ActiveRain, Community Manager

October 21, 2013 03:40 AM

Rainers, I am sorry for any bugs that you are experiencing. Our goal is to make your time here on AR better not worse so let's get these bugs fixed by giving our IT team more information so that they may investigate, recreate the issue on their end and begin to implement a fix.

With our latest updates, there are some who are experiencing issues and I need more from you.

Please email kerrie@activerain.com with the following:

your username
detailed explanation of what is not working
browser you're using
dates
screenshots of anything that can help included as attachments

If I don't get all of the above information it does me no good. The more I can give to IT the better and without the basic information laid out in a detailed format it's useless.

If you're not getting notifications, which ones? comment, contact?
If your postdate function isn't working, when was the post written? supposed to post? actually post?
If you cannot copy/paste, what exactly happens? where are you copying from?

The more information the better, don't worry about getting too lengthy if need be.

It pains me to see frustration throughout our community and all efforts are focused on making it a better place for you all to be.

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Nina Hollander, Broker

Coldwell Banker Realty - Charlotte, NC

Your Greater Charlotte Real Estate Broker

Kerrie... great reminder on what you need to address an issue quickly and determine if it's a "one-off" or a trend. (Oh, and better you than me (LOL))

Oct 21, 2013 10:05 PM

Gary L. Waters Broker Associate, Bucci Realty

Bucci Realty, Inc. - Melbourne, FL

Eighteen Years Experience in Brevard County

We recently switched our MLS system here. I was amazed at how some sent out blasts about the issues without ever sending the "issues" to the one who could address them with the vendor and tech support. You are right on target here, Kerrie.

Oct 21, 2013 10:26 PM

Kat Palmiotti

eXp Commercial, Referral Divison - Kalispell, MT

Helping your Montana dreams take root

Kerrie - Thanks for providing a list of the information you need in order to help get problems taken care of. I've worked on IT-related projects in a previous job, and I know it can be very difficult trying to keep everything working well when making improvements. Thanks for sharing the info!

Oct 21, 2013 11:44 PM

Richard Alan Naggar

people first...then business Ran Right Realty - Riverside, CA

agent & author

What more could anyone want? Help is being offered and results are being worked on...Good job

Oct 22, 2013 12:16 AM

Lyn Sims

Schaumburg, IL

Real Estate Broker Retired

I've only had problems with spacing around pictures. I put in 10 horizonal & 10 vertical around the pic THEN when I click OK, the 1st one to choose (H or V?) goes away & you have to put it in again. I've gotten used to it now though. I tried to email you & the link uptop is not working.

Whoops, IE9 is my despised browser.

Oct 22, 2013 12:25 AM

Evelyn Kennedy

Alain Pinel Realtors - Alameda, CA

Alameda, Real Estate, Alameda, CA

Kerrie:

I have had some problems, but I am usually able to work them out myself. You have answered a few questions I had in other posts. I do appreciate Sylvia Dukes post on deleting photos on the file manager. I am still learning about it. Thanks Sylvia.

Oct 22, 2013 02:35 AM

Karen Fiddler, Broker/Owner

Karen Parsons-Fiddler, Broker 949-510-2395 - Mission Viejo, CA

Orange County & Lake Arrowhead, CA (949)510-2395

Thank you for this post. I'm not noticing any issues, but am always so grateful for AR/your willingness to listen and help quickly. :)

Oct 22, 2013 03:29 AM

Tim Lockhart

Keller Williams Realty - Arlington, TX

Real Estate Agent Keller Williams Lonestar DFW

I'm new to the community and just want to say support is wonderful and very responsive with the few questions I've had. One thing is it keeps telling me my profile is incomplete, and I've put something in every section. I'm not sure what isn't completed.

Oct 22, 2013 04:48 AM

Mitch Muller - Charlotte NC Real Estate

ProStead Realty Charlotte, NC CRS SRES mitch@prostead.com - Charlotte, NC

Certified Residential Specialist

Bugs have never really bothered me either, as long as they're not bed bugs!

Oct 22, 2013 11:16 AM

Sharon Parisi

United Real Estate Dallas - Dallas, TX

Dallas Homes

Kerrie, I am glad you asked! I have lost posts, not been able to post photos, unable to re-edit because all I can see is HTML I spent time on the phone this afternoon with the tech department and they told me they had not heard of any other issues and it must be my computer.

Oct 22, 2013 02:03 PM

Barbara Todaro

Retired...Mentoring Newbies - Franklin, MA

Previously Affiliated with The Todaro Team

Good morning, Kerrie.... I'm confident all issues will be resolved.... but can we make the pop ups go away.... my profile IS what it is.... and that pop up on the "following" screen is annoying.... thanks

Oct 22, 2013 08:40 PM

Dorie Dillard Austin TX

Coldwell Banker Realty ~ 512.750.6899 - Austin, TX

NW Austin ~ Canyon Creek and Spicewood/Balcones

Good morning Kerrie,

I feel confident all these issues will be resolved as I know you and the staff are dedicated to making this the strongest and most viable site out there. I for one appreciate that goal! It has been frustrating as we are are all knee deep in business with an active market and have been using Active Rain as an important tool in our marketing. With the changes came much havoc which in turn caused stress and frustration to everyone trying to implement their posts. It's only natural to vent! I know these glitches will be get worked out. Thanks for commitment you are making to get it right!

Oct 22, 2013 10:28 PM

Kathy Sheehan

Bay Equity, LLC 770-634-4021 - Atlanta, GA

Senior Loan Officer

Thanks Kerrie! I would like to go back and see if I can recreate the problem to send to you.

Oct 22, 2013 11:14 PM

Florida Tolbert Team Keller Williams Advantage

Keller Williams Advantage III Realty in Lake Nona - Orlando, FL

Keller Williams Land Luxury Division Specialist

somebody found a bug last night and asked me about it and I am not sure it is a bug, but....

how do you add a photo and video anymore to comments?

Oct 23, 2013 01:22 PM

Bill Roberts

Brooks and Dunphy Real Estate - Oceanside, CA

"Baby Boomer" Retirement Planner

Hi Kerrie, A couple of weeks ago you posted about pictures of your state. I commented but you abandoned that post. Not one single reply. Shame, shame on you. I had an issue. I guess I still do. Here is my comment on your post:

Hi Kerrie, I would like to participate, but I cannot figure out how to up-load pictures. The new blog editor opens a thing called Responsive FileManager. I don't know what this is or how to place images in it. Help. Bill Roberts - See more at: http://activerain.com/blogsview/4209349/showcase-your-state-province-the-pictures#sthash.89ygveGm.dpuf

Bill Roberts

Oct 24, 2013 02:19 AM

Bob Miller

Keller Williams Cornerstone Realty - Ocala, FL

The Ocala Dream Team

Thanks Kerrie. But please tell the staff to do beta releases or a pre-release with post on how to use the changes.

Oct 24, 2013 06:30 AM

Jimmy Faulkner

Florida. Homes Realty & Mortgage - Wantagh, NY

The Best Of St. Augustine

Kerrie: Thanks for the infromation to explain a problem I could have. It would be good to have field tested any bugs before the changes come to us. Thank God though for ACTIVE RAIN.

Oct 24, 2013 08:14 AM

Terri Woods

Keller Williams Realty Mid-Willamette - Harrisburg, OR

Selling Homes and Land in Oregon

Kerrie - Y'all are doing great. As with any technology, there are bugs. I like being a Beta tester because I seem to find the bugs. For real. So I am used to things not working, though I am not sure if it is me or the program. I feel like I am contributing to the general population. Keep up the good work and thanks for being so honest.