Hope Now hotline leaves callers frustrated; ‘more work to be done'
From an article today at MSNBC.com, it seems The Hope Now Alliance, a private partnership organized by the federal government, seems to be falling short of expectations. Though the Alliance is pursuing its mission on several fronts, including a mass mailing offering help to homeowners at risk of default, the centerpiece of the effort is a toll-free hotline, 1-888-995-HOPE.The Hope Now hotline has left many callers frustrated and without hope, judging from e-mail correspondence. Callers report difficulty getting through to hotline counselors, cursory reviews of their cases, lack of follow-up, confusion over who is eligible for help, and, for those who did reach lenders, relatively minor loan modifications that weren't sustainable over the long term.
SOUND OFF!!!
Should the government be bailing out those in loans they can no longer afford?
Should the government put pressure on lenders to provide assistance?
Do you have a solution that you would like to express? LET'S HEAR IT!!!
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