As an agent with hearing loss, I have found that it works both to my advantage and disadvantage. Most of those in the younger generation take my accent and inability to hear on the telephone as a negetive. However those of baby boomer age and older tend to take a different approach. I find that I am accepted in the older generations because most can identify with my disability. For those that are younger, I always try to show them how valuable I am despite this tiny detail that seems to rule my life. Sometimes I win, sometimes I lose.