What We've Got Here is a Failure To Communicate

What We've Got Here is a Failure to Communicate

You get extra points (not really) if you remember that line was spoken to Paul Newman by the prison warden in the 1967 movie, Cool Hand Luke. It's one of the most famous lines in all moviedom, actually number eleven on the AFI list. And who doesn't love movies?

On occasion, that famous line can be readily applied to our business. 

We've been trying to work a deal for the past couple of days on one of our listings. The offer came in to us without a pre-approval letter. We sent two e-mails and a text to the agent asking for the letter. Guess what? No response. 

We called and the agent informed us that he would have it to us soon and then asked if we were accepting the offer. We said no we needed the pre-approval letter. No response again.

After waiting and never receiving, we countered their offer. We texted and e-mailed the agent that a counter had been sent. No response. We sent another text asking if he had received it. This time the response was "OK". We had to laugh because we weren't sure what that meant.

It would really be great if we all responded in a clear and concise manner or we'll be saying,

What We've Got Here is a Failure to Communicate.