Accepting No For an Answer is Part of a Successful Business
The reason the general public hates sales people is that they won't take no for an answer. The ones that are concerned with their own bottom-lines, and not what is right for you just push, push, push. Gotta make the sale. Get the numbers on the books. It's irritating.
For instance, directly before entering my career as a real estate agent, I sold jewelry for a living. Primarily engagement rings. I worked for a large chain. They have a catchy theme song that reminds me of our own Jared Christiansen. Anyway, I was in there getting my rings serviced the other day and saw an old "friend" in the case. A mounting that had always been a favorite. I asked to try it on. Suddenly, I was getting a hard sell. This isn't how I remember this store. I didn't work this way. When this rep offered me a twelve month interest free and I said no, she offered to call my husband and tell him to buy me the ring. Not happening. Then, because my elderly mother was standing there, she hints out loud that my Mom probably has a lot of money and can buy it for. Excuse me? That's just rude. I love that ring, but if I can find it anywhere else, I'll buy it there.
Then there's the phone solicitor from the other side of the globe, trying to sell me a refinance of my mortgage for an unbelievable 2% rate. I call B.S.! She won't shut up. She's not even hearing that I said something. Then I loudly announce, "I'm upside down and can't refi. Please remove me from your list," and hung up. SHE CALLED RIGHT BACK. What part of no didn't she get?
Finally, the cherry on top was a drive-by solicitor wanting to stuff my mail slot full of their crap-o-la. Forget that they passed about five no soliciting signs driving through our neighborhood. Then they come to my mail slot with has been filled with a large hunk of wood, painted black, to prevent unwanted solicitations. This person was so mad that they couldn't leave a junk message that they hit my mailbox, cracking the wood and destroying the structure. It's held together by good vibes until I can get it fixed this weekend. I'm guessing it was the cleaning service whose flyer was on the ground next to the box that did it. Great! Like I'm calling you, the nasty person who hit my mailbox, to clean for me or my clients. Get out of here. You just cost my $70 in repairs.
All of these things especially annoy me because, as someone who sells houses for a living, it isn't my mode of operation. When my clients tell me they don't want a particular house, or they aren't ready to sell aftering hearing the value of their home, I let them know that I respect that decision. Only they know what's right for them. I'm here when people need me and they respect that. That's why I have a thriving real estate practice. I respect my clients and what THEY want to do. It's not about me! Do I need to sell houses to make a living? Of course! But I don't need to talk people into buying something they don't want, or talk them into selling when they aren't ready. My business thrives on referral. When I treat my clients with respect, whether they are ready or not, they know I'm not high pressure and I get a ton of referrals. THAT is how my business thrives. Yes, I can take no for an answer...and I can take that the first time I hear it.