Greetings all Realtors,
This is my very first blog on this network and I am rather excited about it. I have been in the Real Estate / Mortgage now for two years, but only a license one since June 06. Before that I was a senior executive in a major corporation for close to 23 years.
One thing that I learned and taught was EXTREME CUSTOMER SERVICE! Now what does that mean? Some people believe that customer service is a thing of the past and very seldom witnessed or experienced. I for one can agree on that, but I will NEVER give in to that notion.
EXTREME CUSTOMER SERVICE is as simple as the Red, White and Blue, or your mother's apple pie. Or better yet, just common sense with common courtesy. A simple quick "hello" or how about a nice smile or even some good old fashion eye contact? Yes, EXTREME CUSTOMER SERVICE is just that, simple common courtesy.
And that just leads me to this; we as Realtors live and die by EXTREME CUSTOMER SERVICE and we make our living 24/7. We have a lot of flexibility in our schedules and that is one of the true perks in this business. So if we do not make ourselves easily accessible or readily available you not only lose potential commission, but you also might lose it for your fellow Realtor.
SO WHY IN THE HECK DON'T YOU ANSWER YOUR PHONES?!
So before I go forward I must apologize to all the Realtors that do make themselves available, the ones that answer their phone or just return phone calls within a reasonable time. I APOLOGIZE and I do not mean to offend, and I THANK YOU for doing so.
I did a little research in the last three weeks. I am representing three sets of clients and in seeking property for them in Orange, Riverside, Los Angeles and Kern Counties, I called a total of 30 Realtors and or their offices to make communicate showing the properties or gather inforation. And out of those 30, ONLY five answered their phone (THANK YOU!), ONLY three returned my call within an one hour, 12 returned the call after one, two or three hours later and four returned my call the next day and six did not return the call at all.
To tell you the truth, I CONGRATULATED the ones that answered the phone and told them how much I appreciated them in doing so. Yet I was embarrassed for six who did not even returned the call at all. I felt sorry for their clients? A potential sale gone south?
In this over inventoried Real Estate Market WE all need to strive to EXCEED our CUSTOMERS EXPECTATIONS of SERVICE, by simple answering the phone.
God Bless,
Saul A. Mejia -President/Owner
World Class Service
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