Testimony and "Thank You": 'Tis the Season

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Mortgage and Lending with NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 IL Lic 031.0006220/WI
 
Testimony and "Thank You":  'Tis the Season



     Today, I received two "Thank You" notes ...    

https://1609956119.secure-loancenter.com/FreeConsult.aspx

      One, from a recently-closed client, also contained a testimony regarding the level of service they received throughout their Mortgage process and Closing.  It read ...

     "I wanted to take the opportunity to write you and provide a testimonial to the quality of service you provided during my mortgage loan process.  In the past, I have only experienced providing some information and showing up for a closing date; however, you gave me play-by-play details of the entire process to let me know what to expect.

     I appreciate the attention to detail and highly value being included in the process.  I look forward to being able to refer you friends and family in the future."

     Thesecond note was from a Broker/Agent.  A recent transaction together had been our first together and it had gone extremely well for all involved ... clients and professionals alike.  Their note had been handwritten and it included the Broker/Agent's business card.  It read ...

     "Hello Gene:  It was a real pleasure to meet and connect.  I will definitely pass your card on to several Buyers I am working with.  I hope you will think of me too, should you know anyone looking to buy or sell.

     Have a great Holiday.  See you soon!"


     Both "Thank You" notes represented a good old-fashioned method of showing appreciation, one that is often missing in today's world.  Receiving these sure felt good, I'll admit it.
https://1609956119.secure-loancenter.com/FreeConsult.aspx
     The note from the Broker/Agent also represented old-fashioned smart marketing at its best.  It showed this Broker/Agent as a true professional.  I want to give a nod to their kindness and effort.  I know the high caliber of their representation and that we work well together when representing and guiding mutual clients.  

     For those looking to Buy or Sell a Home in the City of Naperville ... or the northern Will County and DuPage County area, please consider the services of:

 
Jill Lejsek
Baird & Warner
836 W. 75th Street, Naperville, IL
630.718.2099       630.816.8701

      To both of these individuals that took the time to write their notes, I say "Thank You" in return.  I hope I have the opportunity to work with you or your referrals many times in the future ...   

 

     *  Hoping to pursue homeownership in a Lincoln-Way Area community, Will County, or elsewhere in Chicagoland?  Contact Me!  I'll be happy to hear from you and put my 36 years of Mortgage experience and expertise hard to work on your behalf.
     I can be easily found at:
Direct:  815.524.2280
Cell or Text:  708.921.6331
eFax:  815.524.2281

 Click HERE for my FREE Mortgage Consultation!

 Ready to apply for your Mortgage?

 https://1609956119.secure-loancenter.com/WebApp/FullAppLogin.aspx

 

 

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Gene Mundt

 Mortgage Originator  -  NMLS #216987    

                                 IL Lic. #031.0006220  -  WI License #216987                                                                                                    

NMLS #175656

 

Gene Mundt, Mortgage Originator,  40+ years of #mortgage experience, will offer you exemplary mortgage service and advice when seeking:  #Conventional, #FHA, #VA, #Jumbo, #USDA, and Portfolio Loans in #Chicago and the greater Chicagoland region, including:  The #Lincoln-Way Area, #Will County, (#New Lenox, #Frankfort, #Mokena, #Manhattan, #Joliet, #Shorewood, #Crest Hill, #Plainfield, #Bolingbrook, #Romeoville, #Naperville, #Wilmington, #Peotone, etc.), #DuPage County, the City of Chicago, #Cook County, and elsewhere within IL and Wisconsin. 

 

Your Referrals & Testimonials are Always Greatly Appreciated! 

 

 

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Topic:
Mortgage / Finance
Location:
Illinois Will County
Groups:
Realtors®
Mortgages
Bananatude
"Pay It Forward" Accountability Group
WillCounty
Tags:
marketing
appreciation
communication
thank you
testimonials
handwritten notes

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Rainmaker
397,329
Bill and MaryAnn Wagner
Wagner Real Estate Group - Ocean City, NJ
Jersey Shore and South Jersey Real Estate

Gene,

It's always great to receive written confirmation for a job well done.

Dec 11, 2013 09:09 PM #21
Rainmaker
3,098,513
Nina Hollander
Coldwell Banker Residential Brokerage - Charlotte, NC
Your Charlotte/Ballantyne/Waxhaw/Fort Mill Realtor

Gene... I think most of us really do go that extra mile regularly for our clients... so it's always very nice when they remember to thank us for it. Makes my day when I get one of these!

Dec 11, 2013 09:57 PM #22
Ambassador
1,641,860
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

Gene, the handwritten note is the secret weapon in this industry. I send notes daily, and I call it my gratitude list. There is always someone to be grateful to everyday. This was reinforced when i received a handwritten note from a television reporter who interviewed me about the local market conditions. It reminded me how surprised and appreciative you feel when you receive one unexpectedly. Unexpectedly because they are so rare.

Dec 11, 2013 10:07 PM #23
Rainmaker
537,928
Rob Spinosa
Guaranteed Rate, Marin County, CA - San Anselmo, CA
Vice President of Mortgage Lending, Marin County

It's suprisingly nice to get a note from a Realtor.  But it is quite rare too.  Even when we, in finance, absolutely knock it out of the park and help them earn a (much larger) commission than we do, often the thank you note goes from us to them.  Since we're all working towards the same goal, I am still fine with this arrangement, though it's always appreciated when an agent goes the extra mile in return.

Dec 11, 2013 11:38 PM #24
Ambassador
1,207,209
Amanda Christiansen
Christiansen Group Realty (260)704-0843 - Fort Wayne, IN
Christiansen Group Realty

I love receiving notes like this one Gene.  It just shows that we are doing our job and (clearly) doing it well!

Dec 11, 2013 11:56 PM #25
Rainmaker
2,455,979
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Let me assured too Gene of the thousands of thank yous that you don't know about but that you have none the less earned....

Dec 12, 2013 12:01 AM #26
Rainmaker
1,376,417
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Gene, it is always nice to get a testimonial letter from a satisfied client or co-worker from a transaction. Well deserved!!

Dec 12, 2013 12:37 AM #27
Rainmaker
1,438,015
Kat Palmiotti
406-270-3667 (MT), 914-419-0270 (NY), Broker in NY with Grand Lux Realty and in MT with (coming soon!) - Kalispell, MT
The House Kat

Excellent testimony and thank you, and excellent sharing on your end!   It's always wonderful when a deal is done with true professionals.

Dec 12, 2013 12:45 AM #28
Rainmaker
528,731
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

I write handwritten notes to my lenders and the other agents involved in the transaction.  It is nice to hear that those efforts are appreciated.  Thank you for sharing!

Dec 12, 2013 01:29 AM #29
Rainmaker
1,229,941
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

John:  They sure feel good, no doubt about it!  And thank you ...

Debbie:  Saying thank you is obviously the right thing to do.  It also makes good business sense ...

Joan:  Good point.  I think as technology makes us seem more apart from one another, we will seek out and cling to those things that make us feel differently .. and better ...

Ralph:  You expect it from clients once in a while.  The professional/agent writing?  Blew me away and felt darn good!

Thank you, Noah.  And you express exactly why I wanted to point out this professional's actions ...

Thank you, Laura .. I sure hope so!

Definitely true, Joe.  I'm sure you can attest to that!

Sally:  It's a gift that keeps on giving ... to be sure!

Debbie:  It definitely  made an impact on me.  I can attest to that.  I know I'm not alone ...

Bill and MaryAnn:  I agree!  Made my day ...

It takes an effort to remember to do this.  It's the effort that makes the impression.  This ... certainly did ...

Perfectly said and expressed, Joe.  This agent/broker's note really surprised me.  I'll remember her efforts always ...

Rob:  I think you and I are totally aware of the gratitude we should and must show to those that refer us.  That said, the deal doesn't get done if you and I drop the ball.  Recognition of that (once in a while) is certainly appreciated ... and definitely is remembered.

Definitely true, Jared!  Feels great!  And admittedly, I want more more more ...  lol

I think that's (sadly) true of many of us, Richie.  We KNOW we did a good job .. made a stellar effort.  Still when someone takes the time to simply say thank you, it means the world.  And it validates how we feel ...

Agreed, Michael!  The testimonial and effort grows in importance and magnitude ...

Gene 

Dec 12, 2013 02:15 AM #30
Ambassador
876,846
Connie Harvey
Pilkerton Realtors - Brentwood, TN
Realtor - Nashville TN Real Estate

Gene, few things make me happier than to know that my efforts have been appreciated. Good job.

Dec 12, 2013 03:16 AM #31
Rainmaker
1,229,941
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

Awww thanks, Kat!  Appreciate your thumbs up!

Karen:  Keep on doing what you're doing ... because it IS appreciated by many.  They should be letting you know that with a thank you ... and more business!

Connie:  Agreed!  Definitely kicks the energy level up a notch or two too!

Gene

Dec 12, 2013 04:07 AM #32
Rainmaker
974,113
Aaron Hofmann
Atlanta Communities - Smyrna, GA
aka Mr. Smyrna Vinings

It's always nice to know you are appreciated. Love it when a client takes a little time out from their hectic move-in schedule to send me a note thanking me for all the hard work done for them.

Dec 12, 2013 06:06 AM #33
Rainmaker
1,080,901
Margaret Goss
Baird & Warner Real Estate - Winnetka, IL
Chicago's North Shore & Winnetka Real Estate

So nice to see that Jill is with Baird & Warner - and I don't doubt you earned those praises.  Have a wonderful Christmas season!

Dec 12, 2013 06:09 AM #34
Rainmaker
2,791,660
Kathleen Daniels
KD Realty - 408.972.1822 - San Jose, CA
San Jose Homes for Sale-Probate & Trust Specialist

Gene, I cannot imagine anything ever replacing a hand written note or a thank you in any form.  Congratulations on jobs well done and such a glowing client testimonial.

Dec 14, 2013 07:40 AM #35
Rainmaker
1,229,941
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

Aaron:  Really, it's takes such a small amount of time.  Still it means so much.  Something we all need to remember, whether a recipient or author of the note ...

Margaret:  Yep!  Another smart, professional Baird & Warner agent! You both represent the company well ...

Neither can I, Kathleen.  Maybe it's because it is a somewhat old, time-honored tradition and thing to do??  To me it just seems right ... and classy ...

Gene 

Dec 15, 2013 10:07 AM #36
Rainmaker
4,085,493
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Gene, nothing better than personal thank you notes or emails from happy clients.    KUDOS, and shows you do a great job for your clients!

Dec 15, 2013 11:00 PM #37
Rainmaker
1,229,941
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

Thank you, Joan!  And I agree ... just knowing this agent/broker took the time out of her day ... wonderful!  Feels good ...

Gene

Dec 15, 2013 11:24 PM #38
Rainer
228,857
Jill Winchel
Royal Shell Real Estate - Koffman & Associates - Cape Coral, FL
We make it easy. You make it home.

Hand written notes are wonderful but seldom sent. I received a couple myself recently and they caught me off guard. Good job, Gene.

Dec 16, 2013 11:34 PM #39
Rainmaker
1,229,941
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

That's almost sad that we're so shocked or surprised by it, isn't it??  Teaches us a lesson too.  Thanks for your kind words, Jill ...

Gene

Dec 17, 2013 01:10 AM #40
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Rainmaker
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Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi

708.921.6331 - 40+ yrs experience
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