Customer Service: What does it mean to you? I provide 100% customer service!

By
Real Estate Agent with Berkshire Hathaway HomeServices 01238708
https://activerain.com/droplet/485h

Customer Service: What does it mean to you? I provide 100% customer service! Period!!

I pride myself with providing 100 percent customer service. That is my Goal, that is my Objective and I will not settle   for anything less. Period!!

I have often heard people say they give “110% customer service” sorry to disappoint you, there is only 100% to give. Super Coach John Wooden of UCLA said it best: “110 is not the goal” Coach Wooden expected from his players to reach perfection. So he was clear that perfection is to give 100 percent of their potential and that is what he would expect from them every day.

Jeff Bezos said it best when Amazon.com received 99% client satisfaction rating:  “…we will not be satisfied until we reach 100%...”

John Wooden’s credit speak clearly for themselves :  …Bill Walton, Kareem Adul-Jabbar and Seven National Championships in a Row and ten national championships in twelve years  …just to name a few.

So do Jeff Bezos’ and his Amazon dot com which is providing superior service (and I am speaking from experience)

So what made me write about this? The answer is clear:  The Letter Carriers in my part of the world. As most of you know I collect first edition hard cover books. I was anxiously waiting for my latest book… Long and behold the book arrived. (See enclosed picture)

endre barath, marina del rey,ca realtor

The previous letter carrier retired and the new one took over about a month ago. Small difference in service (not): the previous one would deliver the books and anything that did not fit into our mail slot would be in front of our door. The new Letter Carrier did not get training, she was told “…go out there and deliver the mail…” not understanding how to do the job she delivered a 1st ed. book and jammed it in the mail slot…” from her end it fit…from my end it could not be retrieved….you get the idea…Two days of being on the lookout… I did get the book in relatively good condition. (Not wanting to go into the details of three hours of trying to find Marina Del Rey & Venice Post Office Supervisors…)

Some people need more training and education than others to provide 100% customer service, to some it comes naturally.  In all fairness to her Diane educated her when she caught her delivering the mail 7:30pm instead of 2:30pm as the previous Letter Carrier.

Today I am excited to say the second book was in front of our unit waiting for our arrival  and not jammed in our mail slot and it was somewhere between 4:30- 5:30pm not sometime between 6pm and 11ppmJ.

endre barath, book in front of unit

Now if you are looking for a Realtor who will provide you with 100 per cent energy, effort and results look no further. Reach out to me directly!

If you are considering buying or selling a luxury home, an ultra luxury home, luxury investment real estate, luxury vacation homes, or luxury beach properties in Southern California, Los Angeles, Century City, Westwood, West Hollywood, Beverly Hills, Marina Del Rey, Venice or Malibu, feel free to contact me at 310.486.1002 or homes@endrebarath.com or visit one of my websites at http://www.endrebarath.com.   I am a pet friendly realtor and I contribute a portion of my commissions to local animal rescue organizations. -

 

 

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Topic:
Real Estate Best Practices
Location:
California Los Angeles County Venice
Groups:
Active Rain Book Group
Everything California
Local Expert
The Ninety-ninth Percentile
ActiveRain MasterMinds
Tags:
luxury real estate
customer service
john wooden
endre barath
jeff bezos
marina del rey ocean view homes
venice ocean view homes

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Rainer
247,800
Gerard Gilbers
Higher Authority Markeing - Asheboro, NC
Your Marketing Master

It is always better when you have one person you deal with that knows you. It is great that you were able to "train them" and it worked!

Dec 12, 2013 05:16 PM #1
Rainmaker
2,346,102
Roger D. Mucci
Shaken...with a Twist 216.633.2092 - Euclid, OH
Lets shake things up at your home today!

A huge part of good customer service is common sense....obviously something this mail carrier did not have much of Endre.

Dec 12, 2013 06:16 PM #2
Rainer
96,912
Jeff Fritzson: Frisco Real Estate Pro
Jeff Fritzson Real Estate, Ebby Halliday Realtors - Frisco, TX
Your Success is My Focus!

Somteims people do enough to get the job done. Then you find the ones that go the extra mile and make sure it gets done right.

Dec 12, 2013 06:55 PM #3
Ambassador
2,740,947
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

The first step in delivering good service is in setting high standards for youself. 

Nothing less than the best service is good enough for my buyer/clients.

Dec 12, 2013 07:36 PM #5
Rainmaker
3,363,142
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hi Endre -- pride in knowing a job was not just completed but well-done should be the goal.   

Dec 12, 2013 11:34 PM #6
Rainer
198,783
Randy Shamburger
Movement Mortgage - Greenville, SC
FHA, VA, USDA and Conventional Mortgage Expert

Knowing that you did a good job should always be a priority.

Dec 13, 2013 01:16 AM #7
Rainmaker
411,140
Graziella Bruner
NCS Premier Real Estate - Detroit, MI
Associate Broker - Serving Wayne & Oakland County

Great Service is so important!  Don't just be good - Be Great!  There's a reward in doing good to others!  Remember we reap, what we sow - so sow good!

Dec 13, 2013 02:51 AM #8
Rainmaker
1,122,644
Laura Allen, Lake Tahoe - Truckee Real Estate for Sale TahoeLauraRealEstate.com
Coldwell Banker, Tahoe City, CA (530) 414-1260 - Tahoe City, CA
Tahoe Real Estate Agent Helping Buyers and Sellers

Endre - Experience, training, and putting the effort to be better in life is what separates us from being average, good, great, and exceptional.  No one jumps into the exceptional spot with out learning along the way.  Buyers and sellers should realize that all real estate agents are not the same, even within the same company.  It pays to do your research as a consumer!

Dec 13, 2013 07:36 AM #9
Ambassador
896,486
John Meussner
Mason-McDuffie Mortgage, Conventional Loans, Jumbo Loans, FHA, 203(k), USDA, VA, - Walnut Creek, CA
#MortgageMadeEasy Walnut Creek, CA 484-680-4852

Right on Endre!  It's always important to deliver your very best, whether you're delivering the mail or guiding buyers & Sellers through the real estate process.

Dec 13, 2013 08:32 AM #10
Rainmaker
3,209,384
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Gerard you are so right!

Roger I am with you good old "horse sense" helps

Jeff some people are just "...minimal work ethic people..."

Lenn you are absolutely right!!!!!

Dec 13, 2013 02:06 PM #11
Rainmaker
3,209,384
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Michael the best part is in our profession just because the sale was completed it does not mean we are done, clients call us after the sale, especially when the Tax Bill arrives or they can not find the Home Warranty to name a few examples:))

Randy I set my goals to do a great job and I am my hardest critic!

Graziella we are on the same page!!!

Dec 13, 2013 02:33 PM #12
Rainmaker
3,209,384
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Laura well said it is individual effort, motivation, energy  and result, they are different as each individual!

John thank you and I agree with you!

Dec 13, 2013 02:38 PM #13
Rainer
53,065
Eric Galuppo
Real Estate Rev - More Leads Means More Revenue

Having a customer is the most important thing in our business. We have to take good care of them, serve them right and give them satisfaction. If you won't provide them the 100% customer service then its your loss. That mail carrier, he only needs to learn how to provide it. 

Dec 13, 2013 09:19 PM #14
Rainmaker
1,333,948
Michelle Gibson
Hansen Real Estate Group Inc. - Wellington, FL
REALTOR

Endre - I give 100% as well and really expect 100% especially when I'm spending money.

Dec 14, 2013 10:25 AM #15
Rainmaker
3,209,384
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Eric I agree our Clients expect it and if we do not give it we loose them...

Michelle I am so with you on this point when I get lousy service I really get annoyed especially when I give all I have...

Dec 14, 2013 01:43 PM #16
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Endre Barath, Jr.

Realtor - Los Angeles Home Sales 310.486.1002
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