Have you REALLY tried to create Raving Fans???

Mortgage and Lending with American Financial Resources, Inc.

I just recently re-read "Raving Fans" and I am looking for some feedback from our AR groups. (please...)

I certainly have my vision of what has worked well for me for the last 15 years of lending, buying and selling homes, but here I am in 2008, wondering if i was ever really doing it right.

While reading the book, the 3 tasks/rules are to

1. Know what you want

2. Learn what the customer wants

3. Deliver the vision plus one percent

I believe that I can do this for my next group that I will be managing (group meaning customers (inside and outside)), but has anyone out there reading this REALLY followed through? I find that once I really get going on this, I will have trouble from too many clients (as this has happened in the past.) 

Can someone give me some feedback on your experiences?

Thank you.

I look forward to many responses. 

Larry Bailey 

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Larry Bailey

856-470-1101 ext 419 Office

609-975-9182 Direct

609-228-6378 Fax


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Eric Reid
Renaissance Realty Group of Keller Williams Atlanta Partners - Lawrenceville, GA
thank you for the reminder. I want to be the builder of Raving Fan relations from a sense of pride internal pride core values drive me be the best and of great service. So I will start again tomorrow to push towards that goal.
Mar 18, 2008 02:09 PM #1
Liz Moras Migic
Chilliwack, BC
Chilliwack, British Columbia - Realtor
\hmm you just gave me an idea - instead of'testimonials'.....i think i'm going to change the header to read 'ravng fans!'  lol i like that way more much yeah aha! 
Mar 18, 2008 02:13 PM #2
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