This week I walked into a local post office with a bunch of things to mail to a greeting of "What? We're Closed!" The lights were on, the doors were open - seems open to me! I was then hustled out and the forgotten unlocked door was locked.
As everyone knows our area has been dealing with below zero temperatures for the past week and there are problems galore with homes. Local businesses like plumbers, heating companies, companies like Servpro Scarsdale NY are running crazy right now trying to keep up with all the calls.
Late yesterday one of my clients had a problem that he needed taken care of and quickly. Unfortunately for several reasons it had sat a little too long which made it even more urgent. When he contacted me I didn't have the number handy at that moment for him and I wasn't able to reach anyone.
So I reached out to someone who I knew would be able to solve the problem. Hillary Sheperd of Servpro in Scarsdale. I knew she was going to be crazed like everyone else but she calmly and efficiently got me the info I needed for my client. She said to let her know if I couldn't get through, she would give me another way to go for my client. You would have thought it was a Sunday afternoon and we were having a quick friendly chat.
The reason for the quick post office story? Was that REALLY necessary? It is a new year. Let's try and be decent when dealing with customers in business on any level. I know Hillary, however if I hadn't known her when I spoke to her yesterday she would have definitely made me a customer for life with her professionalism, experience and simple human kindness. No rudeness there whatsoever. HOW REFRESHING!
So have you met Hillary? If not stop by her blog and say hello and definitely call her when you need a cleaning/restoration service for your home or business!