Have You Met Hillary Sheperd of Servpro?

Real Estate Agent with Shahar Management

Angry PersonThis week I walked into a local post office with a bunch of things to mail to a greeting of "What? We're Closed!"  The lights were on, the doors were open - seems open to me!  I was then hustled out and the forgotten unlocked door was locked.               

As everyone knows our area has been dealing with below zero temperatures for the past week and there are problems galore with homes.  Local businesses like plumbers, heating companies, companies like Servpro Scarsdale NY are running crazy right now trying to keep up with all the calls. 

Late yesterday one of my clients had a problem that he needed taken care of and quickly.  Unfortunately for several reasons it had sat a little too long which made it even more urgent. When he contacted me I didn't have the number handy at that moment for him and I wasn't able to reach anyone. 

Hillary SheperdSo I reached out to someone who I knew would be able to solve the problem.  Hillary Sheperd of Servpro in Scarsdale.  I knew she was going to be crazed like everyone else but she calmly and efficiently got me the info I needed for my client.  She said to let her know if I couldn't get through, she would give me another way to go for my client.   You would have thought it was a Sunday afternoon and we were having a quick friendly chat.

The reason for the quick post office story?  Was that REALLY necessary?  It is a new year.  Let's try and be decent when dealing with customers in business on any level.  I know Hillary, however if I hadn't known her when I spoke to her yesterday she would have definitely made me a customer for life with her professionalism, experience and simple human kindness.  No rudeness there whatsoever.  HOW REFRESHING!

So have you met Hillary?  If not stop by her blog and say hello and definitely call her when you need a cleaning/restoration service for your home or business!

Thank you

Posted by






Debbie Walsh, GRI, CNE, CHMS, REM | Office (845) 283-3036 |

website www.viewhudsonvalleyhome.com | search for homes

If you are Buying, Selling or Relocating to the Hudson Valley area and need help from a professional REALTOR®, I would be happy to assist you! Please visit my Hudson Valley website for property searches and to sign up for free listing alerts and other information.


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Maria Gilda Racelis
Home Buyers Realty, LLC-Manchester, Bolton. Vernon,Ellington - Manchester, CT
Home Ownership is w/in Reach. We Make it Happen!

Good Morning Debra: Quite refreshing to know of a person who recognizes quickly the positive attibutes of another person. It makes a lot of difference in this expansive world we live in.


Jan 06, 2014 09:25 PM #1
Kristin Johnston - REALTOR®
RE/MAX Realty Center - Waukesha, WI
Giving Back With Each Home Sold!

What a nice shout out...I am sure she is very appreciative of you too!

Jan 06, 2014 11:41 PM #2
Hannah Williams
Re/Max Eastern inc. - Philadelphia, PA
Expertise NE Philadelphia & Bucks 215-953-8818

Debra  There are too many people who are rude .It is nice to have kind understanding people especially in cleaning

Jan 06, 2014 11:56 PM #3
Patty Da Silva, Davie, Southwest Ranches Cooper City, Plantation, Weston, REALTOR
BROKER of Green Realty Properties® - 954-667-7253 - Davie, FL
Top Listing Broker

That was a great story. Seldom do we find people who are graceful even under pressure.

Jan 07, 2014 12:01 AM #4
Sharon & Bruce Walter
Keller Williams Realty Lafayette, IN - Lafayette, IN
West Lafayette homes for sale

Debra, it is too bad you were treated like that at the Post Office.  I know some local postmasters who would have welcomed you with open arms even though it was after hours, but many government employees choose to deal with the public like you were treated.  Their jobs are protected and what do they care if you go to UPS or Fed Ex - they can just keep raising the rates to mail a letter.

I hope that ServePro gets a lot of business from your post, and Hillary Sheperd is a credit to her company and profession! 

Jan 07, 2014 01:00 AM #5
Debbie Walsh
Shahar Management - Middletown, NY
Hudson Valley NY Real Estate 845.283-3036

Bruce - That is the sad part - it was not after hours.  It was supposedly "before."  They seem to be opening later and later unfortunately. 

Patty - My exact point - thanks Patty!

Hannah, Maria & Kristin - Thanks so much for your comments and taking the time to read!

Jan 07, 2014 01:57 AM #6
Rebecca Gaujot, Realtor®
Vision Quest Realty - Lewisburg, WV
Lewisburg WV, the go to agent for all real estate

Hi Debra, a very nice shout out for Hillary. Now if we could just clone her

Jan 07, 2014 01:58 AM #7
Dale Baker
Baker Energy Audits and Commercial Properties Inspections - Claremont, NH
New Hampshire Relocation Real Estate Information

Howdy and afternoon Debra

Debra my AR friend, its sure to bad that a lot of folks which work Government job become high and mighty and don't care about others. They seem to forget that its us that pay them.

Your friend Hillary sure sounds like a mighty outstanding Lady, which folks will want to get to know! I'll do my best to visit her blog in the next few days.  

Happiness sure is Homemade
Have a good one
Dale in New Hampshire

Jan 07, 2014 04:28 AM #8
Ron Marshall
Marshall Enterprises - Saint Michael, MN
Birdhouse Builder Extraordinaire

What a great shout-out to a real pro.  I know that she will certainly be appreciated by more of your clients and she will appreciate your great endorsement, too.

Jan 07, 2014 07:20 AM #9
Hillary Sheperd
Servpro of Scarsdale / Mount Vernon - Scarsdale, NY
Co-Owner ~ Servpro of Scarsdale / Mount Vernon, NY

Debra:  What a love you are and note that I'm blushing here.  Wow, poo on the USPS and not surprised, but we don't roll that way.  Please tell all above that I'd be happy to be cloned.  Really need two of me / us this week with all the poor water damage victims like your client a few counties away.  Hope you know that I recognized your lovely name and have read your blogs, too.  But, even so we always try to be gentle and kind to our traumitized and frazzled fire and water restoration clients.  Life and property damage are tough enough, even if you're calling me for YOUR client.  Also, I was taught that acts of daily kindness and professionalism are Karmic and really appreciate your blog about our nice exchange and for just noticing. PLUS, you're a Rainmaker sister, so of course I'll treat ya' like family!

Cheers all and call if you need us, or I'll get you someone who's closer!

Jan 07, 2014 08:29 AM #10
Debbie Walsh
Shahar Management - Middletown, NY
Hudson Valley NY Real Estate 845.283-3036

Rebecca - Right?

Dale - Thanks Dale!

Ron - Thanks Ron!

Hillary - Cheers back and thanks again!

Jan 08, 2014 05:11 AM #11
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

It is a great idea to recognize the service providers that make us comfortable for referrals.


Jan 09, 2014 04:45 AM #12
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Hudson Valley NY Real Estate 845.283-3036
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