This is cool. Please read below. This is from a manager at Microsoft after they resolved an issue I had recently. It was a part of his follow up after the issue is resolved. Notice they are following up after the problem is solved. As we continuously strive to become efficiently effective in what we do we want to learn from every experience that we had in our everyday undertakings. From this experience alone we can apply this on how we can interact better within the team as well as with people outside such as bloggers, contractors, real estate sellers, realy estate buyers, real estate investors, whoever...
Having worked with Engineer and the Microsoft team in the past, was the support up to your expectations?
Were the follow-ups done religiously?
Was the Service Engineer easy to understand?
Is there any specific feedback you would like to share apart from what was discussed?
Here at Microsoft we are focused on ensuring you are very satisfied with your support experience, and appreciate you taking the time to provide any comments or feedback.
Those are good questions that we can ask of ourselves every day at work. Have we done this to ensure that our customers are happy and satisfied at all?
You see the most important part of our business is when the customer approaches us for questions, complaints, or any inquiries for that matter, and how we handle this customer at that moment is very crucial. The fate of your business will be decided at that particular moment. Answer the needs with action and a conscious effort of delivering service with value can change the whole picture of that particular transaction. When you provide value this customer will not only come back but will influence another customer. And if this customer is really happy with the service then with social media these days there's no doubt that this satisfied customer will start advertising your service.
Make sure that your process is focused on providing value. If your customers are convinced with your service they will become satisfied and will therefore turn them into loyal clients. So do something different today if you haven't done yet, go the extra mile!