A condo in Oceans Grand in Daytona Beach Shores. 2 showings in one day.
The first couple walks in, looks at the unit, checks the view, asks a few questions, and then the lady asks to show her the indoor pool.
Sorry, there is no indoor pool in Oceans Grand.
The Buyers are upset. Turns out they told their agent that they were coming only in winter and indoor pool was an absolute must.
The agent keeps a leather face. She has no clue. She thought that all condos have indoor pools. She has a list of condos she lined up for showing, and, probably, none of those have the indoor pool. She never sold a condo before, and looks like she is not breaking her record today. Buyers are way more knowledgeable than the agent.
Second couple walked in already pissed off, because they told the agent they only wanted a direct oceanfront building, and Oceans Grand is not right on the beach. The agent is from neighboring county, and has no clue about condos in Daytona Breach Shores. He was sure it was on the ocean.
The funny part is that it is not something unusual. It is quite common. When I hear unfamiliar name, requesting a showing, I am ready for this scenario. Of course, there are agents who know condos well, and it is always a pleasure working with them. And there are those, who would prepare to the best of their abilities, even if they are not familiar with condos. I respect their ethics.
But a lot of buyers end up with agents, who have no clue. What stuns me is that the agents would not even try to find the information. When I Google condos, I find blogs about them, videos.
Also, it looks like they do not work MLS as indoor pools are marked if there are any. This is easy to know in advance. Plus if you read public and agents' remarks, you will learn at least something about the condos. How many times I would go to sold units and read the remarks in listing after listing...
And, finally, there is always a phone, and you can ask the listing agent a question, so that you do not look like a moron before your customers.
Recently I suggested to the agent, who brought a customer and they were upset that it was not an oceanfront building, to Google condos if she did not know them. She got very offended.
- I am a professional.
She sounded as if Googling was an indecent proposal...
It was not in the presence of her customers, so I do not know why she had this reaction. Probably she thought Google was something different.
Some weird spice, maybe…
P.S. if you are looking for a condo in Daytona Beach area, call me 386-405-4408. And if yu need an indoor pool, these would be the only condos I would take you to.