Zillow- I would have thought they would be more professional

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Mortgage and Lending NMLS# 9362 LO.012547.001

I signed up with Zillow for the PILOT lender program which requires a $25.00 fee. Paid the fee on 3/8/2008.

On 3/13/2008 I received the following email:

 

Dear Zillow.com User,

 

This is to confirm that we received your application for our Lender Sign-up.  However, we would need additional information before we can activate your lender role.  Kindly call us at (206) 470-7000. We're available Monday to Friday from 6:00AM to 5:00PM PST.

 

Best regards,

 

 

Karen Q.

Zillow.com Customer Service

So I called......

Steve - Is karen Q available

Zillow - Who is that

Steve- She sent me an email and asked me to call her

Zillow- Hold

Zillow - Haro Me Help U

Steve- Yes can you get me someone form the US please

Zillow - No I help you

Steve - But I don't understand you

Zillow- No

Steve- CLICK

Today I called again to either get assistance or my money back. I was directed to mangement 6 hours ago and have still heard from no one.  

BEWARE BEWARE

 

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Rainer
16,727
Steven Fishman
Independence, OH

Left a message for Director of customer service yesterday.... NO RESPONSE.

Today -----no one is in the office that can help.

 

 Now it is not about my $25.00 anymore!!

 

Mar 20, 2008 05:16 AM #1
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Rainer
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Steven Fishman

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