Manners and etiquette - do they matter in the Real Estate Industry?

Mortgage and Lending with Silicon Valley Capital Funding

I was recently working with a realtor who was preparing an offer for a client. She was working diligently on her information gathering (recent sales, condition of home, termite report, etc.) and wanted to talk with the seller's agent to ensure her preparation was sound. Our loan pre approval was complete, and she had her per approval letter already in hand as part of her personal checklist of prep work.

Unfortunately, this sellers' agent was not easy to reach, and our realtor had left several voicemail on both the home and cel numbers, without a return call. The issue was fairly simple.....return a call and you likely have an offer coming!

The location of the home was a high demand area, so some of this was not unexpected - perhaps the seller was getting overwhelmed with offers and was too busy to return a call?

The first thought that occured to me was "I wonder if the seller realizes there are missed calls, and in turn likely missed opportunities of additional offers?" How would you feel if you were the seller?

How do you solve this in a dignified way?

Out of total blind luck, the sellers' agent called while I was at our realtors' office. He was shockingly rude, with no apology about the poor coordination and said that offers were being collected the next day. He was not particularly warm or engaging, and I had to also wonder what his broker would think if they witnessed this.

Our industry moves quickly, and we are not the manners police. It is high cost to give someone a lesson on manners, but in this case, I had to wonder what our realtor would do. She took the time to write an email to the broker of the office, indicating the facts only and that she had a viable offer coming. She asked the broker to speak with the seller's agent, and to make sure to see that her offer was forthcoming.

Lo and behold, the seller's agent called and apologized! He had recently lost an assistant, and was short handed and overwhelmed. It was remarkable to me that he was able to recover, but sure enough, our client ended up having their offer accepted!

How do you retain your dignity when others are losing theirs?

I was very impressed with our realtor, who did her normal diligence, and took an additional step to inform the broker about the circumstances. Moreover, she took great care of her client AND found a way to make the deal work, without blasting the seller's agent.

Certainly, the Real Estate industry is challenging enough to not also have to develop your inner Oprah, but like many realtors, you have to have skill sets that take care of your client as well as others.


What can you share about this? How do you solve coordination/etiquette matters when a deal is in the balance? I thank you in advance for your time to read the blog, and especially for your commentary.

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Comments (4)

Li Read
Sea to Sky Premier Properties (Salt Spring) - Salt Spring Island, BC
Caring expertise...knowledge for you!

Taking the high road, always, is the best for successful have a savvy realtor, there.

Jan 21, 2014 01:41 AM
Anna Banana Kruchten CRS, CRB, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ

Eric we had more of this type of behavior going on in my area when we had a high level of reo agents that carried ridiulous amounts of listings - not enough people to handle well. Thankfully I can say it has improved this past year or two and most agents are back to being professional and timely. As a broker it normally isn't appropiate for the agent to call another broker unless the broker suggests it. Agents talk to their broker and the broker handles it broker to broker.

Jan 21, 2014 02:42 AM
Jordon Wheeler
The Jordon Wheeler Group - Fairburn, GA
J W Group Real Estate Sales and Service

Hi Eric,

I too recall this behavior being the norm during the massive REO days as Anna mentioned in her comment.  I try my best to be as professional and prompt as possible.  Sometime tough to do when multiple priorities arise.

Best of GREAT success to you in 2014!

Jan 21, 2014 12:40 PM
Eric Nelson, III
Silicon Valley Capital Funding - Campbell, CA
Eric O. Nelson, III

Li, I totally agree. She was calm and a pro all the way.

Anna, I understand - in this case, our realtor was attempting to bridge the gap on how to get this deal into contract, and it worked.

Jordan, Savvy advice. Happy New Year to you as well!

Jan 22, 2014 02:19 AM