They Touch Our Lives and We Touch Theirs

By
Real Estate Agent with Solutions Real Estate CA DRE #01490977

They Touch Our Lives and We Touch Theirs

It’s said ours is a people business.

I doubt anyone would dispute that.

we touch our clients lives and they touch oursWhile it can be easy to get bogged down in numbers and a multitude of tasks as we assist buyers and sellers to reach the “closing table,” the essence of what we do is helping people, amidst the complexity of life and the swirl of emotions we impact as they move to a new home or out of a current one.

Some transactions are more focused on the process without a great deal of emotion, at least when things go well. We may not learn a lot about the people we are working with other than what is impacted by, or has an effect on, the deal itself.

Life goes on as we help them navigate their sale or purchase – a birth, a death, a marriage, divorce, or illness happen. And in our personal lives as well.

touching our clients' livesBut we sometimes get deeply entrenched in the lives of those who are our valued clients, often intentionally because of who we are.

Or get drawn in because of the close relationship we have fostered and the intricate web woven between life and a property that becomes, or has become, a home.

Often after the purchase or sale has been consummated we continue to touch their lives or be touched by theirs.

me and my granddaughter when she was 2 weeksI was reminded of this several times over the holidays when getting in touch with past clients. I learned one now has terminal cancer. That profoundly impacted me, perhaps from having lost several family members just a few years ago to cancer.

I also had another member of that family as a client in the past who will now be forever affected by the looming death of one of these buyers who had moved closer to their kids and grandkids.

The same day, when talking to another recent buyer, I learned her husband had had serious cardiac issues, a total surprise, just month or so before our conversation.

There are so many stories here on ActiveRain that reveal the depth of how we touch our clients lives, and they touch ours. And of course our own personal lives, which are not always on an even keel and move forward in spite of our business lives, so often loom and thrown us, temporarily, off course.

But business must continue. Our clients depend on us.

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Ambassador
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Amanda Christiansen
Christiansen Group Realty (260)704-0843 - Fort Wayne, IN
Christiansen Group Realty

When I hear people in this business that say it's "just a business" and not personal, it makes me laugh.  

I have a deep connection to many clients that have now become friends.  

Jan 22, 2014 09:10 PM #10
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Ed Silva
RE/MAX Professionals, CT 203-206-0754 - Waterbury, CT
Central CT Real Estate Broker Serving all equally

It's impossible to not have emotions connected to our clients, good or bad, but the nature of that relationship shows itself when we here from them down the road through a referral

Jan 22, 2014 09:23 PM #11
Anonymous
Patty Blackwelder
Jeff I could not agree more. I love to hear about the marriages and births and feel great sadness went the news is not so great. These are not deals we do they and transactions that can and will change your life and business if you stay connected as ou have demonstrated. I am now selling the children of people I sold 25 years ago. Very Rewarding and such a happy time for all.
Jan 22, 2014 09:24 PM #12
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Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES
Tropic Shores Realty - Ich spreche Deutsch! - Spring Hill, FL
Florida Waterfront and Country Club Living

Jeff, that is so true, I had similar things happen over the holidays in response to mailings.  It seems that is the time you hear most from people that you haven't heard from in some time.

Jan 22, 2014 10:02 PM #13
Rainmaker
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Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Jeff, this is very true. Some transactions are more than a business deal.

Jan 22, 2014 10:08 PM #14
Rainmaker
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Jill Sackler
Charles Rutenberg Realty Inc. 516-575-7500 - Long Beach, NY
LI South Shore Real Estate - Broker Associate

Hi Jeff, Such great timing, I was just thinking about you yesterday. That is a heartwarming picture of you and your grandchild.

Jan 22, 2014 10:55 PM #15
Rainmaker
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Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

No one remembers that "dollar" bill but instead the person or circumstances that gave it to us...people are the center attraction in this world

Jan 22, 2014 11:15 PM #16
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Connie Harvey
Pilkerton Realtors - Brentwood, TN
Realtor - Nashville TN Real Estate

Jeff, first, love the picture of you! Yes, these people touch our lives and we touch theirs. It's probably the best part of this business.

Jan 23, 2014 12:29 AM #17
Rainmaker
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Bill Reddington
Re/max Southern Realty - Destin, FL
Destin Florida Real Estate

I think you do develop a relationship with buyers or sellers. Sometimes it is a one time shot and sometimes it is forever. Think that is life.

Jan 23, 2014 01:02 AM #18
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Jason Crouch
Austin Texas Homes, LLC - Austin, TX
Broker - Austin Texas Real Estate (512-796-7653)

Jeff - Some of my clients have become close friends, as you mentioned here. I heard somewhere, "In real estate, we're in the friend-making business." I like that.   :)

Jan 23, 2014 01:13 AM #19
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Tammie White, Broker
Franklin Homes Realty LLC - Franklin, TN
Franklin TN Homes for Sale

Jeff, that is the thing I love most about this job. Helping buyers and sellers go about life. It's an important mission.

Jan 23, 2014 02:34 AM #20
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Anna Banana Kruchten CRB, CRS 602-380-4886
Phoenix Property Shoppe - Phoenix, AZ
Arizona's Top Banana!

Jeff some of my very first clients back in the late 80's are still close friends (and clients) to this day. Just recently I needed to help one of these folks to find and move to an assisted living as she had no one else in town to help. It's about relationships as you said and I personally find it to be a great gift and a big reason why I continue to sell homes - because it's about the people.

Jan 23, 2014 03:06 AM #21
Rainmaker
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Ginny Gorman
RI Real Estate Services ~ 401-529-7849~ RI Waterfront Real Estate - North Kingstown, RI
Homes for Sale in North Kingstown RI and beyond

OH Jeff, I love the pic of you and your grandchild...it makes life seem so complete. I so hear you  on the touch...my clients are always a part of my journey in life too...

Jan 23, 2014 03:58 AM #22
Rainmaker
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Jeanne Gregory
RE/MAX Southwest - Sugar Land, TX
The most important home I sell is YOURS!

We do get into personal relationships.  I'm now selling homes to the children of past clients.  I'm not sure how I got that old :).  Life moves quickly.  However, grandparentlng is the best job ever!

Jan 23, 2014 05:49 AM #23
Rainer
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Jack O'Neal
Conway Real Estate - Gilbert, AZ

Jeff, I couldn't agree more with you.  Real estate agents touch their sellers/buyers lives and vice versa.  We match make people with their dream house.  We help young couples buy their first house.  We assist older clients with finding the perfect house that is closer to their kids and grand-babies.  Life is precious and moves quickly.  If you do a great job and really connect with the buyer/seller, then down the road you could help future generations.  It's a beautiful thing!

Jan 23, 2014 08:42 AM #24
Rainmaker
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Myrl Jeffcoat
GreatWest Realty - Sacramento, CA
Greater Sacramento Real Estate Agent

Your words ring so true, Jeff!  When you stop to think about it, it is difficult to not touch and become touched by these relationships.  Buying and selling homes are often emotional issues for clients, we are a little akin to the midwife or OB-GYN, who is helping them birth a child:-)

Jan 23, 2014 11:18 AM #25
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Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

Melanie - we should all take that approach

Hannah - that's a sad story but testimony to the involvement we have. And yes,m my Mom made the right decision and we were able to make it work, thank goodness.

Bliz - so true, even when we lose, or don't keep in touch. Or move away

Bette - thank you! I think most of us probably feel this way, despite the challenges we confront from time to time

Thanks, Pat. This is a fave of mine. My granddaughter was 2 weeks old and I have just flown in from being in Michigan where I was visiting my wife's Mom, who passed away while I was there. A bittersweet time.

Lenn - now THAT is a gift indeed, espeically in this cold wintry times

Nina - indeed. If you are here only for the transactions there is a problem.

Jared - I am not at all surprised, given how you write and how I have gotten to know you. A key to your success.

Ed - so true. And when they call us for help of some sort. It so often does not end with the closing

Patty - so nicely said!!

Silvia - I agree. And it's fun to get the holiday cards, especially with photos and see how they have changed, and kids have grown

Michael - probably most, for many of us.

Jill - how nice! And thank you. This was a very touching moment, one I will always cherish. It's on my Facebook profile.

Richie - and that IS the essence of our business

Connie - why thank you!! Me, too. And you are so right.

Jeff

 

Jan 23, 2014 01:58 PM #26
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Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

Most of the time I look to have business bonding versus personal bonding and very few clients are what I would consider personal friends. However, after surving cancer in 2008 I cam back to do short sales, one reason was that I had a deeper empathy towards the experience of hardship which I had gone through. That deepr understanding of empathy is where you get outside of yourself and walk the mile in the other persons shoes for understanding. That understanding is what leads to compassion, and that leads to action. 

Jan 24, 2014 03:25 AM #27
Rainmaker
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Blatt + Cutino
Keller Williams Coastal Estates - Monterey, CA
Broker-Associate 831/206-8070*Call today*

I love reading your posts!

Jan 24, 2014 04:46 AM #28
Rainmaker
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Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Jeff, this is probably the very reason I LOVE this career!   Many times we are part of their lives and include us in invitations to the milestones and the sad parts of their lives.     It is like an extended family.

Jan 26, 2014 08:07 AM #29
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