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Shout Out To La-Z-Boy Furniture Store In Tualatin!

By
Real Estate Agent with Premiere Property Group,LLC Portland Metro & Suburbs Oregon

Shout Out To La-Z-Boy Furniture Store In Tualatin!

Back in September of 2013, a month after we moved to our new home we decided that it was time to get some new furniture that suited the room better. Off to many furniture stores to peruse what they had, but we finally ended up in New couchLa-Z-Boy in Tualatin where we met a wonderful sales person Pamela Andrews. We dislike when we walk in to a place and the salepeople are pushy and don't listen to what you're looking for, and we found Pamela to be knowledgeable, friendly and helpful without being pesky.

She schedule a time for her and Interior designer Gretchen High to come out to our home to see where the furniture was going to go and what we already had going and measured the room up for them to work up a design consultation.

We met at the store on Nyberg Rd. in Tualatin where they presented us with their furniture choices and color swatches along the lines we mentioned we liked. After few tweeks, we ordered our furniture and had the hard part of waiting those 8 weeks for it to come in but they promised it would be before Thanksgiving. True to their word it came in and was exactly what we ordered. The only thing was that I HATED the color! It's very hard to pick out a color for a large sectional from a small fabric swatch, but pick it out we did.

Designer Gretchen came back after I called her with my problem armed with more color swatches that we could now match with the actual rugs that we purchased from them as well. Now, all this is complimentary mind you, and they didn't have to work with us to re-order a new couch, but they did. We did agree to pay for a new delivery and fabric protection fee, but this to us was nominal to get the color we wanted. Not only did they work with us, but their manager called me and asked if we would like to have a "loner" couch until our new one came in knowing that Christmas was around the corner and a couch would be needed. How cool is that! Now to much needed decorating!

We've been very happy with the level of service we've received from the Tualatin La-Z-Boy Furniture Store and would highly recommend them!

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Knowledgeable, Approachable, Service Oriented

Cindy Westfall ABR,GRI

Premiere Property Group,LLC

5000 Meadows Rd., Ste. 150, Lake Oswego, OR 97035

Cell: 503-819-5241      

E-Mail: cindy@cindywestfall.com

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Disclaimer: All views on my blog are my own and may not reflect that of Premiere Property Group. All pictures and content are my own unless otherwise noted. Please No Copying without my permission.

 Cynthia Westfall is licensed in Oregon State

 

Comments (13)

Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

Cindy, Nice shout out for your furniture store and Gretchen High. It looks like she did a fine job and found some comfortable yet fashionable furniture for your new home.

Jan 22, 2014 11:06 AM
Cindy Westfall
Premiere Property Group,LLC Portland Metro & Suburbs Oregon - Tualatin, OR
ABR,GRI Your Tualatin & Portland Metro Real Estate

Hi Debbie, Both Gretchen High and Pamela Andrews have been a pleasure to work with! There customer service has been excellent! Now I can finally start decorating with all the fun stuff!

Jan 22, 2014 11:56 AM
Andrea Bedard
Thompson Company, REALTORS® 240.593.2860 - Silver Spring, MD
Fluent in Real Estate & German, M.A. ABR ASP CIPS
Now that is what I call exceptional customer service Cindy! Clearly, it was all about seeing you happy .. That's how it should be. I'm going to have to check out the La-Z-Boy store in my neck of the woods.
Jan 22, 2014 12:08 PM
Peter Pfann @ eXp Realty Pfanntastic Properties in Victoria, Since 1986.
eXp Realty, Victoria BC www.pfanntastic.com - Victoria, BC
Talk To or Text Peter 250-213-9490

Hi Cindy,

way to go, good for you and lazy boy, great story and service, its a real pleasure when some one goes the extra mile.

Jan 22, 2014 01:52 PM
ReadySetLoan Team
ReadySetLoan Condo Team LLC - South Windsor, CT
Residential, Commercial & Condo Financing Experts

What a great story!  You don't always find such personalized service and the room is beautiful!

Jan 22, 2014 09:19 PM
Rob D. Shepherd
RETIRED - Florence, OR
RETIRED

Cindy, Its hard to find that kind of customer service nowdays.

Jan 22, 2014 09:48 PM
Mary Stewart
HomeTrust Real Estate, LLC, Homes for Everyone - Wilsonville, OR
Wilsonville and Surrounding Portland Metro Areas

Cindy I have had good service with them in the past and am always willing to go back.  Plus the quality of their furniture is really good and holds up from my experience.  I did not realize you moved are you still in West Linn?

Jan 23, 2014 12:44 AM
Cindy Westfall
Premiere Property Group,LLC Portland Metro & Suburbs Oregon - Tualatin, OR
ABR,GRI Your Tualatin & Portland Metro Real Estate

Hi Andrea, We have been very happy with them since they all went above and beyond to make us happy.

Jan 23, 2014 01:08 AM
Cindy Westfall
Premiere Property Group,LLC Portland Metro & Suburbs Oregon - Tualatin, OR
ABR,GRI Your Tualatin & Portland Metro Real Estate

Hi Peter, It actually IS a pleasure when you get great service!

Jan 23, 2014 01:11 AM
Cindy Westfall
Premiere Property Group,LLC Portland Metro & Suburbs Oregon - Tualatin, OR
ABR,GRI Your Tualatin & Portland Metro Real Estate

Hi Eric, It's nice to finally have the couch in the room. The loner was great, but it was a lot smaller than the sectional..which actually worked for the Christmas tree and all.  Now I get to start decorating the room which is the part I love.

Jan 23, 2014 01:13 AM
Cindy Westfall
Premiere Property Group,LLC Portland Metro & Suburbs Oregon - Tualatin, OR
ABR,GRI Your Tualatin & Portland Metro Real Estate

Hi Mary, We've purchased chairs from them before, but this is the first couch, so we'll see. It looks good so far. Yep..we move again, this time to the Jennings Lodge area/Milwaukie. I do miss living right down the road from Historic Willamette, but love living along the Willamette River.

Jan 23, 2014 01:16 AM
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Nice shout-out for La-Z-Boy furniture store in Tualatin. If only we could all meet professionals like Pamela Andrews and Gretchen High.

Jan 23, 2014 02:10 AM
Jill Sackler
Charles Rutenberg Realty Inc. 516-575-7500 - Long Beach, NY
LI South Shore Real Estate - Broker Associate

Cindy, your house looks great. I have had that experience of waiting weeks for furniture to come in and then not liking the color. Unfortunately, I was stuck with it. Sounds like you got service that was above and beyond.

Jan 30, 2014 03:19 AM