It was finally time to upgrade my cell phone. Mind you, my five year old one did what I needed it to - send and receive calls, send and receive texts , and access the internet, but I couldn’t get apps and it kept crashing on me. Kicking and screaming, my husband dragged me off to the Verizon store.
Upon our arrival, we were greeted at the door by someone who took our name, put it into a tablet and told us there were two people in front of us and someone would be with us shortly. 38 minutes later, someone called my name. After asking my phone #, his next words were, “Oh, you pay your bills on time.” HUH? Then, what brings you here today. I told him what I was looking for and he quoted me $250 plus a $30 activation fee. Mind you, this didn’t include a protective case or clear front cover (another blog.)
My reaction, another HUH? After 14 years with this carrier and “entitled” to an upgrade, I now have to pay another $280 for a new phone and activation? Really?
Upon my return home, I searched on line and found the same phone for FREE with no activation fee at Best Buy. Upon arrival at Best Buy, we were greeted at the store and directed to the phone area. A wonderfully knowledgeable, professional and PATIENT sales person helped us immediately without a half hour wait. Then, Best Buy has a Samsung experience booth where a Samsung representative patiently spent over an hour with me showing me features and functions of my new FREE phone.
Not only did it pay to shop around, it turned out to be a MUCH better experience - FREE, patient and professional staff with NO WAITING. Guess where I’ll go in five years for an upgrade?
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