I’m as guilty of it as the next person. I get in habits when it comes to certain things and I assume most people would approach something the same way I do. Then I’m surprised when they don’t. Wow. Why is that?
Pssst. Monica. It’s called “human nature.” We’re all entitled to our own unique approach to life. Part of being successful in whatever venture you attempt is remembering this.
I’ll give you an example. I represented a Buyer in a recent purchase. As with all my sales, when we went under contract, I prepared an information sheet for the transaction that I shared with the other agent. In that, and in my accompanying email, I told her the best way to contact me is via cell phone (call or text). So imagine my surprise when the other agent was emailing details to me frantically one day and didn’t understand why she hadn’t heard back from me. I’d been on several appointments and hadn’t accessed my email. The other agent said, “it was on your cell phone.” I said, “Ummm no. No text from you.” She said, “I mean in your email.” To which I responded, “that’s not on my cell phone.” She said, “Sure it is. Everyone gets their email on their phone.” Not me. I prefer to access it from one location so that I keep things filed properly for my transactions.
Because of that and to lessen her frustration, I asked her that from then on, when she emailed me to send me a text or call me so I would be aware that an email was waiting for me. About an hour later, I got a text. “I sent you email.” So I accessed my email and there it was.
I got your message.
That email made me shake my head. Okay. Maybe I needed to be more specific.
“Just let me know when you’ve sent an email that needs a response.”
I’ve had agents leave me messages and no phone number. After I hunt them down online and get in touch with them, they tell me, “Well, I figured you’d just call me back at the number that showed up on your phone.” Good thinking. You were the ONLY call I got all day. Oh, and not all phone numbers show up. Honest to goodness. I’ve had to battle with agents about that one. Sometimes they just don’t show up. Maybe it’s due to the strength of the cell signal. Oh, and if you’ve been forwarded to my cell from the office line, it only shows my office number.
Don’t assume. Leave me a phone number. Call me when you need me to get in touch. Don’t assume I know what YOU know. I love details. Share them with me.
If we try to stop assuming and instead are proactive with furnishing information, I think we can save others, and ourselves, a lot of unnecessary hassle.