Top Producer CRM & PostNexus Printing Services

By
Real Estate Agent with PalmerHouse Properties & Associates, LLC 316636

Normally, I wouldn't take to the internet with my grievances and I've been very pleased with Top Producer in the past. In fact, I'm still a subscriber to it's CRM program and Market Snapshot. It pains me to have to write this blog post, but I'm frankly tired of real estate agents continually having to concede with consistently ending up with the short end of the stick.

On January 22, 2014, I attempted (for four arduous hours) to create a postcard campaign through Top Producer for one of my farm areas. I opted to use the Live Post postcards so that they would be printed and mailed for me and I wouldn't have to worry about handling it myself. Great idea!!! Well, as it turns out...what should be a very simple task, creating postcards, turned out to be a nightmare. It was extremely confusing and difficult and I ended up having to contact Top Producer to have someone walk me through the entire process. Well, after we finished, I waited for the proofs to be delivered because I was EXTREMELY worried about the finished product. The next day, when I viewed the proofs, I saw that my postcards were a mess!!! I rejected all 155 and opted to use one of the post card campaigns with The Personal Marketing Company (EXTREMELY HAPPY....but that's another blogpost).

I attempted to contact Post Nexus to have the deposit that's required at account setup refunded back to my card.....here's where the issues began.After many unanswered vm messages and emails, I finally spoke with someone on January 24th who advised that their Accountant would be in over the weekend and would process my refund over the weekend. That wasn't the case. On Wednesday of this week, I began attempting to call and email....no response to either calls or emails. Finally, I received this email this morning (which, in fact, prompted this blogpost).

I told you the accountant will take care of this for you!  We have been moving our operations to a new location.  Also our accounting folks are out of town now and will return next week. 

 

 

 

I will let him know to take care of this asap.

 

 

 

Thank you.

 

 

 

PostNexus Support

I was shocked at the tone of this "professional" response to a Customer Service related issue, which could have easily been avoided had someone bothered to return my phone call to provide an update with an entire week's time. Something tells me that I should be very worried about getting my money back...hmmmmm.

Posted by

 

Paving YOUR way to the American dream....brick by brick!!

 

Logo

 

 

 

close

This entry hasn't been re-blogged:

Re-Blogged By Re-Blogged At
Topic:
Real Estate Sales and Marketing
Location:
Georgia
Tags:
top producer
real estate marketing
real estate postcards
postnexus
post nexus
real estate postcard printing
post card printing

Post a Comment
Spam prevention
Spam prevention
Show All Comments
Anonymous
Cheryl Nietfeldt

Post Nexus still has my deposit I needed to keep in their account. Have they gone out of business?

Mar 03, 2017 09:35 AM #1
Rainer
2,185
Armstrong Smith
Armstrong Smith and Co - Argyle, NY

Welcome to printing.com, the home of low cost, hi-definition print with beautiful design from local printing.com studios. Printers in London

Apr 10, 2017 02:41 AM #2
Post a Comment
Spam prevention
Show All Comments

What's the reason you're reporting this blog entry?

Are you sure you want to report this blog entry as spam?

Rainmaker
83,032

Vanessa Calhoun

Your Greater Atlanta Marketing Guru!!
Ask me a question
*
*
*
*
Spam prevention