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Are you really betrayed when a buyer goes to a FSBO?

By
Real Estate Agent with Realty Executives Associates

Hell no!  Excuse my enthusiasm here.  I am an agent who has had this happen more than once. 

Was I betrayed?  Sure felt like it.  Was I really betrayed?  No way.  Remember, it was probably my fault they found this house without me.

When a buyer finally dials my number they are ready to quit searching the net and the newspapers for a home.  They want a professional to do the leg work for them. 

Now to my dismay, most agents call doing a MLS search leg work.  "Yes Mr. Buyer, I will work up a search and anything new that comes on the market, I will notify you immediately."  Truth of it is, MLS has that program in place and the average agent will not even check to see what is getting automatically sent to the buyer.

How can you call that leg work?  It is our responsibility to our buyer to go to these FSBO before the buyer finds it.  Set up a preview.  Talk with the FSBO.  Negotiate a possible co-op if your buyer is interested.  Schedule an appointment with the buyer and show the house.  

So what if this takes too much effort.  We are paid pretty well and our customers deserve the best of us, not just an automated search program.  If the buyer isn't getting the constant communication and updates on what is for sale, they are going to start searching again.... on their own.  And it will be my fault they felt they had to go there. 

Quit complaining that buyers are liars and buyers will betray you to save some money.  It isn't true.  The responsibility lies with you.... the agent.... the real estate professional educate your buyer regarding the process and to find the house for them! 

If you are looking to purchase a home and you want an agent who will do the leg work for you

Visit my web-site or call me now at 865-363-4730 and I will be happy to earn your business!

Bart Whitmore
Keller Williams- Louisville - Louisville, KY
Real Estate Agent
This is where your local expert comes in, you should know your farm area whats for sale and who has it, including fsbo's.
Mar 21, 2008 02:51 AM
Anona Large
Realty Executives Associates - Oak Ridge, TN
Oak Ridge, TN Real Estate
Staci - There lies the keeping in constant communication.  "Mr/Mrs Buyer.  The MLS may not show us the properties we are looking for.  I will also be checking with FSBO is the area and if commission is the only issue, and you like the house, we will work something out.  You are going to refer me to all your friends, family and co-workers, right Mr/Mrs buyer?"
Mar 21, 2008 02:58 AM
Anona Large
Realty Executives Associates - Oak Ridge, TN
Oak Ridge, TN Real Estate
Bart - I continue to work like this.  If I do right by my customers, the money will follow.  I guarantee if I brought an offer to a FSBO and included a commission agreement for that one transaction, the FSBO will not ignore the offer. 
Mar 21, 2008 02:59 AM
Lindsey Hasford
Edina Realty - Elk River, MN
Bringing you home...
I think that it's true, but lately in our neck of the woods I've found some fsbo's that won't cooperate with buyer's agents. That isn't a pretty thought! But, in essence, I do agree with you.
Mar 21, 2008 03:02 AM
Anona Large
Realty Executives Associates - Oak Ridge, TN
Oak Ridge, TN Real Estate

Lindsey - to reiterate.  I can't believe a FSBO wouldn't look and participate if I presented an offer to a FSBO with a fair commission rate with a qualified and ready buyer. 

This is obviously a point of interest where more agents need training.  "How to present an offer and a commission agreement to a FSBO".

Mar 21, 2008 03:06 AM
Jason Crouch
Austin Texas Homes, LLC - Austin, TX
Broker - Austin Texas Real Estate (512-796-7653)
Anona - I agree to an extent, but I have had a number of FSBO's that simply will not pay ANY agent at all, so I obviously will not show those homes.  I typically tell my buyers that the vast majority of FSBO's just want to save on the listing side of the commission, which has held true for me.  However, I pretty much feel betrayed any time that I have been actively working with a buyer (i.e. showing them homes) and I am not involved in the transaction.  It is pretty rare these days, but it always bugs me.
Mar 21, 2008 05:00 AM
Anona Large
Realty Executives Associates - Oak Ridge, TN
Oak Ridge, TN Real Estate

Hey Jason - Good to see your visiting me.  This post is a little bit of a rant after I read a few buyers are liars posts coinciding with FSBO posts.  Don't get me wrong, I definately feel betrayed, but if I didn't go out on foot and work those FSBOs, I would have to say, I reap what I sow. 

 

Mar 21, 2008 05:16 AM
Steve Loynd
Alpine Lakes Real Estate Inc., - Lincoln, NH
800-926-5653, White Mountains NH
You gave them the tools to buy, Sorry it wasn't one that you could get paid you worth on!
Mar 21, 2008 07:09 AM
Bart Whitmore
Keller Williams- Louisville - Louisville, KY
Real Estate Agent
Well thats why its even more important to get them to sign the exclusive buyers agreement---Bart
Mar 21, 2008 07:51 AM
Diane Bell, Hilton Head Real Estate, Bluffton
Charter 1 Real Estate, Hilton Head, Bluffton, SC - Hilton Head Island, SC
It's vital to always have that "fsbo conversation" with our buyers.  Better to do it upfront rather than experience dissapointment later.
Mar 21, 2008 07:53 AM
Anona Large
Realty Executives Associates - Oak Ridge, TN
Oak Ridge, TN Real Estate
Bart - Very True. 
Mar 21, 2008 08:16 AM
Anona Large
Realty Executives Associates - Oak Ridge, TN
Oak Ridge, TN Real Estate
Diane - That conversation seems to go in one ear and out the other about 50% of the time.  Maybe we could cold call all the homes that fit the buyers criteria, skip the MLS and FSBOs. 
Mar 21, 2008 08:19 AM
Mark Organek
And the United States of America - Mesa, AZ
It's not a game, it's your life.
Great post and great job hitting the nail on the head.  I've heard agents tell clients through marketing that the client "doesn't have to pay anything" for their services.  I understand the logic of your post and it shows your professionalism as do the comments.  I hope a buyer is lucky enough to see this on Google so they can see how you carry yourself.
Mar 23, 2008 07:47 AM
Suzy Britz
Nextage Lincoln Ray Realty - Keller, TX

The Truth Hurts sometimes! Here in Texas we have what is call Buyer Tenant Representation agreement. This is a Texas Association of Realtors form. This agreement when signed by the buyer and agent completely and dated is a commission protection for situations like the FSBO.  A problem I have run into with FSBO'S and Builders has been to enforce it. Most of the buyers who I have found to go around or past the agent have been under $200,000 if it were higher dollar it may be worth it . Taking the time to hire an attorney, sue the buyers for the commission and attorney fees, takes lots of energy and negative emotions which has been wasted on buyers who were liars. I took into consideration that I could SELL and CLOSE several homes which would have added up to more commissions than that 1 buyers or so called bad apple. In regards to builders I have had success of being paid when showing them the Buyers Representaton  agreement. I shared with the builder that this was a binding agreement and if they did not honor my commission I would file suit and the buyers would have a hard time obtaining a loan with a pending law suit. This worked and I have been paid my commission twice from buyers who went to builders without me after months of showing them properties and staying in touch with them. When I asked the buyers why they went without me I was told by the buyer the builders sales rep said I would get a better deal without the realtor. The buyer did not realize or put 2 and 2 together that the builder is the seller and the builders sales rep works for the seller so they were being discouraged from being represented.

This was a great Blog and happens often with FSBO'S.

Mar 23, 2008 08:26 AM
Guy E. Gimenez
The PowerHouse Group - Austin, TX
ABR, CRS, GRI - Broker & Investor (512-731-5613)

Ouch, guess I'll be the dissenting opinon here. 

Realtors have a system in place to locate homes...it's called the MLS.  This one of the reasons buyers look to us for assistance.  If buyers wish to look at homes not listed in the MLS, they're welcome check the many FSBO web sites daily, search the classifieds for FSBO's daily, and spend countless hours driving  neighborhoods daily, etc. in an attempt to find a home that "may" be right for them. 

However, using your example, should you not do a mail-out to your entire city to see if anyone is thinking about selling a home that fits your client's search criteria?  Are you not obligated to spend any spare time you have driving your city looking for FSBO's.  No Anona, it's NOT my responsibility to do the above listed things to find them a home anymore than it's my responsbility to mow my seller's yard and clean his toilet bowl to make sure the showings are productive (and yes, I had an agent tell them this WAS her responsibility too).  The point being, where do you draw the line.

I certainly don't fault you for your strong desire to deliver exceptional service, but I'm not quite sure that this desire is based on good business practice and experience.     

Mar 23, 2008 09:09 AM
Anona Large
Realty Executives Associates - Oak Ridge, TN
Oak Ridge, TN Real Estate
Mark - I hope it is seen also.  I first had this for members only, then decided this should be public.   Thanks for commenting!
Mar 24, 2008 01:24 AM
Anona Large
Realty Executives Associates - Oak Ridge, TN
Oak Ridge, TN Real Estate
Suzy - we have a buyers rep agreement here also.  I know it is professional and protects us from "cheaters", but I also believe if I've educated my buyers and continue to find property for them to look at, they won't "cheat" on me. 
Mar 24, 2008 01:26 AM
Anona Large
Realty Executives Associates - Oak Ridge, TN
Oak Ridge, TN Real Estate

Guy - It's good to have an oposite opinion....  but instead of a mail out, how about calling or knocking the doors that have the buyers search criteria?  I love the MLS.  Sometimes it reminds me of open houses though.  I just sit at the open house hoping a buyer will show.  The MLS, all I can do is sit and wait for another agent to get a listing for my buyer. 

Imagine being as proactive as I speak.  Would you get more referrals and future business?  Maybe you can't and don't find that buyer a home this way, but how many potential sellers have met you now and are thinking, that is a motivated real estate professional. 

Again, these examples are more extreme if we can't find the home in the MLS.  My point of this post is if the buyer is not getting the results expected from a real estate professional, the buyer is betraying your relationship, they are just getting done what the agent couldn't or didn't. 

Thanks for commenting... opposite opinions are fun.

Mar 24, 2008 01:35 AM
Jessica Bigger
Bigger Communications - Reston, VA
Freelance Real Estate Business Writer

Anona- There are a lot of good points so far from the comments.  I agree with you that we need to do more than just show them the MLS or at least keep our eyes out for FSBOs.  We also need to explain the FSBO situation to our buyers and in the spirit of WIIFT (what's in it for them) explain why hiring a Realtor even to represent the buyer's side only can protect them liability wise, etc.  

I also won't show a buyer a FSBO who is unwilling to pay the fee for my service to handle one side of the transaction.   But in the end if they go that route without me, it's there choice.

 

Mar 24, 2008 03:52 AM
Anona Large
Realty Executives Associates - Oak Ridge, TN
Oak Ridge, TN Real Estate
Jessica - Thank you and have a great day!
Mar 24, 2008 08:09 AM