Reblogger Jill Sackler
Real Estate Agent with Charles Rutenberg Realty Inc. 516-575-7500 NRDS ID#641625055

Canadian Real Estate Agent Susan Emo wrote a great response to a common question asked of prospective buyers.

Bottom line:  If you're represented by an agent, then that agent needs to be present from start to finish.

Original content by Susan Emo

I get asked that question almost as much as I ask it of them!

So many potential Buyers feel the need to contact the Listing Agent themselves and, if the Realtor is doing the job correctly, the first question needs to be

"What is the name of the Realtor you're currently working with?" 
(to be gramatically correct I know it should be "What is the name of the Realtor WITH WHOM you are working?" LOL)

Day in and day out, I am provided with a great buffet of responses:

1.  Yes, but they're busy.

2.  Yes, but they're away on holiday.

3.  Yes, but I don't want to bother them til I find the perfect place.

4.  Yes, but I want you to show me the property and I'll have them do the paperwork (my personal fave!)

5.  Yes, but I like dealing with the Listing Agent first.  I get more information that way.

It is all I can do to not reply with "My name is NOT "Yes But" !!

My answer has been and always will be

"If you have a Realtor I suggest you have them contact me.  I do not work with another agents' client".

Then the mood changes . . .

"But, they're not really my agent.  Can you tell me/show me/advise me . . ."

I like to play with them at this point

"You wouldn't mind if I called them first and let them know you've asked me to be your Representative then?"

The audible GASP makes me smile every time!

I continue with the fact that I like to meet with my prospective Buyers first and get an idea of how best we can work together.   I like things like Proof of Funds and of course the always popular "Buyers Representative Agreement" which is required with photo ID long before my Buyers set foot inside a listed property.

The call almost always ends up with a "I just wanted to see inside the place".

To which I almost always say,

"I'd be happy to set up a showing for you.  Just have your Realtor give me a call or a text.  Email works well too!"

Buyers please understand.   We're not being nosy by asking if you're working with someone else.

We have a Code of Ethics we must follow if we're doing our jobs correctly.

And that means we owe our ethical duty to our Clients and to our fellow Realtors. 

Until you, Mr Buyer, become our Client we do not owe you our time nor our expertise.   That is reserved for our Sellers and for the Buyers who've actually hired us as their Representative.

And, to other Realtors who do not want to take the time or energy required to effectively search for homes that meet their Buyer's criteria, I'm not going to do your job for you!

Arrange a showing time and THEN do the paperwork involved or I will gladly take those Buyers off your hands if you can't be bothered!

It really is a simple process if everyone understands their own role.  


Susan Emo 

If you're thinking about selling, I'd love to meet with you and provide a Market Analysis and go over my Marketing Plan - it is the little things that make the difference.**

 Susan Emo
Sales Representative,
Sotheby's International Realty Canada, Brokerage*
Kingston, Ontario


 Serving the Kingston, Gananoque and the 1000 Islands Region
- come for a visit and stay for a lifetime!

*Each office independently owned and operated.
** There is nothing on this blog that is intended to solicit business from anyone already under contract with another Realtor

The opinions expressed on this blog are the personal opinions of Susan Emo

If you are a non-member and would like to comment, please feel free to contact me.

Take a moment to visit my facebook fan page at
and click "LIKE" today! 



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Mike Cooper, GRI
Cornerstone Business Group Inc - Winchester, VA
Your Neighborhood Real Estate Sales Pro

Jill, just yesterday I was on the way to my office when I received a call from a clients wanting to see one of my listings. It was on the so I said sure. While we were looking at the house, the clients said they would talk to their Realtor about writing a contract. That's why we keep asking. I love their agent, so I was only a little miffed. 

Feb 24, 2014 11:18 PM #1
Pat McCormick
Long and Foster Manassas - Manassas, VA

Jill, Good post.  Somehow, customers seem to feel that they'll get better service by not committing to or relying on one agent.

Feb 25, 2014 12:10 AM #2
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

This was a great re-blog, Jill!  Susan hit the nail on the head and it seems that buyers ask the same question in many different areas!  ;-)

Feb 25, 2014 11:45 AM #3
Jon Zolsky, Daytona Beach, FL
Daytona Condo Realty, 386-405-4408 - Daytona Beach, FL
Buy Daytona condos for heavenly good prices

Jill - I believe this is the wrong question. Because Buyers looking at properties with different agents (which is norm here with condos) and game, and yes, you can show them your listings.

You can't do it only when they have a signed BBA, so the question is whether they are EXCLUSIVELY represented by another agent. In this instance we can't work with them direclty. In the example Susan gave, we donot want...

Feb 26, 2014 10:36 AM #4
Jill Sackler
Charles Rutenberg Realty Inc. 516-575-7500 - Long Beach, NY
LI South Shore Real Estate - Broker Associate

Mike - I'm intrigue by your response - you love the agent so you were only a little peeved. Sounds like a normal reaction.

Pat - Recently, I met a buyer who was using a different agent for every neighborhood he was considering. I had no interest in getting involved.

Debe - You just get the feeling sometimes that they don't understand how we get paid.

Feb 27, 2014 09:39 AM #5
Maria Gilda Racelis
Home Buyers Realty, LLC-Manchester, Bolton. Vernon,Ellington - Manchester, CT
Home Ownership is w/in Reach. We Make it Happen!

Hi Jill: I do get calls for my listing and once the buyer said that he is working with a realtor, I would politely tell him to have his agent call me for any questions.

Feb 28, 2014 05:28 AM #6
Elyse Berman, PA
Best Connections Realty, Inc. - Boca Raton, FL
Boca Raton FL (561) 716-7824 CRS, ABR, GRI,ePR

Jill,  I love this post!  I had one call and when I told them proof of funds, they said, you mean before I see the house?  I love the standard answer, Oh, it won't be a problem.  Sure, it won't.  Then why not do it?     

Mar 10, 2014 11:59 AM #7
Shanna Hall
Real Estate Solutions - Kirkwood, MO
I love selling houses!!!St. Louis, MO 314-703-1311

Jill- great reblog- this topic that always makes my blood boil!

Mar 20, 2014 01:47 AM #8
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Jill Sackler

LI South Shore Real Estate - Broker Associate
Long Island Living - Where Memories Are Made
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