Levels Of Service What do you have?

By
Real Estate Broker/Owner with Total Care Realty NCRE# 257455

Levels Of Service What do you have?

 

 

As Realtors® many of us talk about service and how we go that extra step or “Above & Beyond” for our clients.  My question to all those buyers and sellers out there is what type of service do you consider going above and beyond?  SuperDude!

 

I have on occasion taken the seller’s dogs for a walk so that the home could be showed without the dogs in the home.  

 

I have gone and mowed the yard for a seller that was on vacation and had not mowed it before he left and we had a showing scheduled for the next day.

 

I could go on and on about the things we do for our clients but the most important part is the happiness we see in our clients faces at the closing table.  

 

 

As I am always available and never far from any electronic device whether it is my iPhone, iPad, or laptop my clients and agents can always reach me.  The common response to my answering my phone at all hours or responding to a text or email is usually an exclamation of how prompt a response I give.  Of course to me it is just how I work.  

Where we work

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The Author:

As the Broker-in-Charge, owner and founder of Total Care Realty, LLC, Larry is focused on quality of service. He believes in being on the cutting edge of any product or process that will help market the client’s property or help them find the perfect home. Larry has been consistently recognized as going above and beyond for his clients; he was described as a ‘personal concierge Realtor®’ early on in his Real Estate career. Drawing on his past experience of owning restaurants and working with new technology, innovation is his focus. Larry often says, “we are not afraid to take advantage of new technology as soon as it is available instead of waiting for a corporate office to tell us what we are allowed to do”. This is a benefit of being an independent Real Estate company. As a graduate of The Citadel, instilled in him is the importance of discipline, loyalty, focus, and determination. Marrying those ethics and ideals with the hard driving focus it took to own and manage restaurants for almost twenty years, has given Larry a passion to make sureclient satisfaction is the number one priority. “As your Personal Concierge Realtor® it is our job to help take care of every need of our clients.” Larry Story — Total Care Realty, LLC — 336-327-1841 also at  http://totalcarerealty.net

Copyright© 2010 By Larry Story, All Rights Reserved…

 

 

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 IMPORTANT NOTICE

Mortgage Assistance Relief Services Disclosure

FTC effective January 31, 2011

As a seller you may stop doing business with Total Care Realty at any time.  You may accept or reject the offer of mortgage assistance we obtain from your lender (or servicer).  If you reject the offer, you do not have to pay us.  If you accept the offer, our commission will be deducted from the proceeds of the sale their will be no additional fee to you for our services.  Total Care Realty, LLC is not associated with the government, and our service is not approved by the government or your lender.  Even if you accept this offer and use our service, your lender may not agree to change your loan.  If you stop paying your mortgage, you could lose your home and damage your credit rating

 

 "All information provided is deemed reliable but is not guaranteed and should be independently verified. Properties subject to prior sale or rental."

 

Comments (6)

Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366
Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366 - Placerville, CA
General Contractor, Dry Rot and Water Damage

It sounds like you are willing to go a level above many others Larry.

Feb 25, 2014 02:36 PM
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

I think you are a true treasure- just be sure that your clients appreciate you! You deserve the best clients!

Feb 25, 2014 09:11 PM
Amanda Christiansen
Christiansen Group Realty (260)704-0843 - Fort Wayne, IN
Christiansen Group Realty

I think you are willing to go where some of us aren't.  I'd never mow a lawn for a client.  Sure, I may coordinate one of my contractors to do it, but not me personally.  I don't run a lawn care business.  

Feb 25, 2014 10:31 PM
John Wiley
Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

Larry, very interesting and thought provoking post. Each of us will define service in a way that we are comfortable with. Going above and beyond "normal" shows our focus.

You are a Server of Service.

Thanks

Feb 25, 2014 11:16 PM
Larry Story
Total Care Realty - Greensboro, NC
Total Care Realty, LLC, Greensboro, NC Real Estate

Tom,

Thank you, and yes I do

 

Lise,

Thank you,

 

Jared,

I have done that plenty of times.  Unfortunately I did not have time to do that.

 

John,

We do pride ourselves on our level of service.

Feb 26, 2014 03:06 AM
Lynn B. Friedman CRS Atlanta GA 404-939-2727
Atlanta Homes ODAT Realty - Buckhead - Midtown - Westside ... Love our City - Love our Clients! - Atlanta, GA
Concierge Service for Our Atlanta Sellers & Buyers

Larry Story 
Prompt answering is the key to FULL SERVICE. It makes all Clients feel special. Looking back, I don't mind that I have cleaned up dead bees on the floor before a showing, or picked up the wind-blown trash in the front garden before Buyers come by or any other small chore --- full service from us at ODAT Realty SERVICES in Atlanta.

Have a happy day -
Lynn

Mar 25, 2015 03:40 PM

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