Not to be confused with "Murphy's Law," which proposes that if anything can go wrong, it will, "Murphy's Gold Rule" postulates "He who has the gold makes the rules."
Do you ever feel that way with banks, underwriters, loan originators and appraisers? It doesn't matter to them that buyers who ultimately will pay them interest on their money -- the source of the bank's revenue and profitability -- they treat them as if they are doing them a favor ... and only according to the bank's time frame.
In a recent transaction I was involved in, an underwriter let an appraisal sit on his/her desk for two weeks without looking at it. When the error was finally discovered -- the day before the loan was to close and more than 40 days after the buy/sell was accepted - the lender said, "Oops, my bad" (not an exact quote) and proceeded to take another TWO WEEKS for the underwriter to review the appraisal. Never mind that the buyer's family had taken off work and flown cross-country to help their elderly parents make the move and were stuck waiting, day after day, hearing recycled excuses and stalls from the lender.
How long would you stay in business if you treated your customers that way?
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