How To Find A Reliable Repairman

Real Estate Agent with HomeSmart Elite Group

How To Find A Reliable Repairman-Arizona55communities


When you need a repairman, you just want someone who will be fair and reliable. Many people will be shady when you’re in need of a fair repair.


When looking for a repairman there’s an enticement to search the phone book.  We base our decision off of the content and advertisement’s size instead of what we need.  It’s easier to pick out a company, dial the phone, and schedule an opening.  If you want to be sure the repairman you hire is qualified and reputable, you must look at the phone book as simply a starting point in your research. 

Write down all options you’re pondering and contact the Better Business Bureau.  You can do this online or by calling your local bureau.  Have them check their records about each company on your list to see if there’s been any complaints or issues.  If the BBB does have a complaint on file, that doesn’t mean you should drop them from the list.  Get more info on what the complaint was and how it was resolved.  Reputable companies respond quickly and efficiently when a customer has an issue or concern. 

Take down the business license information for each potential repair service and check with your state-licensing agency to check their record.  Look for any complaints or violations on file. If there are, get information about how the situation was resolved.  You can do this online or on the phone. 

Ask friends and family for recommendations and referrals.  They might have hired a repairman for the same issue you have and can provide insight about their quality of service and work.  Ask them questions:

  1. Did the repairman answer questions?
  2. Was the repairman on time?
  3. Did he do the right work?
  4. Were you unhappy with any part of the process?
  5. Was the price estimate accurately made?
  6. Would you hire this same repairman again?

Urgent and emergency situations

Sometimes you need a repairman immediately for an urgent break. Your water heater is leaking, a pipe has burst and your laundry room is flooding or your refrigerator has stopped working and you need it to be fixed.  There are times where you don’t have the time to go through a timely process of researching companies. 

Don't forget the Big Box stores, Loew's, Home Depot, Sears, have repair people to install a lot of items in a emergeny sitution. Local hardware stores have people for repairs also.

Angies List and Yelp are also great source of people that do repairs and comments are from a diverse group of people

Use a repairman who is with a known company, one who’s known for excellence and a clear customer service policy.  If you do not get the service you expected then these types of companies are generally more responsive and quicker to solve problems than are smaller companies run individually.  Whatever company you choose, get an itemized receipt for the work that was done, a copy of the company’s service policies, and a number you can use for any questions.  Hang on to this receipt indefinitely, because if there’s any problems, this is your best tool for getting the company to come back and fix it.


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Larry Johnston
Broker, Friends & Neighbors Real Estate and Elkhart County Subdivisions, LLC - Elkhart, IN
Broker,Friends & Neighbors Real Estate, Elkhart,IN

Hi Jack, There are a lot of people that move into an area and don't know anyone, or anybody's reputation.  Checking with your local Real Estate Agent is always an option, since they see some of the work they do.


Mar 06, 2014 01:51 AM #1
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • Green • GRI • HAFA • PSC Calabasas CA

I'd still ask. Ask your realtor, manager, HOA member, etc.  Asking for information can be  a good way to start a conversation and get to know your neighbors. The worst scenario, ask the internet, something like Yelp maybe?

Mar 25, 2014 05:37 PM #2
Jack O'Neal
HomeSmart Elite Group - Gilbert, AZ

Larry- Good idea in asking your local real estate agent!  I forgot about that source.  We have a source of answers besides finding a great home!


Inna- Yes, I'd consider Yelp over many other websites.  Maybe look at Angie's List as well, if you don't mind paying for it.

Apr 07, 2014 02:01 PM #3
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