To be successful in real estate, you must ALWAYS answer your phone.
Or so they say.
I get crap from people all the time because I sometimes miss calls.
Sometimes my friends give me a hard time, sometimes my neighbors give me a hard time, and then there's my mom.
She always give me a hard time about not answering my phone, God love her.
Here's the deal...
A good portion of my day consists of meetings with clients. I'm usually showing homes, at listing appointments or inspections, networking with my sphere, or attending closings.
Could you imagine me answering a phone call when I'm talking with YOU about listing and selling YOUR home? You'd probably fire me on the spot!
I was in a closing once where the other agent got a call from a prospective client while sitting at the closing table. She excused herself and took the call.
You should have seen the look on her client's face after she left.
If I remember right, she rolled her eyes and mumbled something about "great customer service."
I hope the other agent got a huge listing out of answering that call, because I'm pretty sure she lost any referral business from her CURRENT client that she wasn't completely focused on.
Here's my deal...
I do miss some calls. I have probably lost some business because of this.
I'm 100% okay with that.
When I am with a client, that client's needs are the only things I'm focused on. I'm not going to put them on the backburner to take a call from somebody else.
I'll finish up what I'm doing, and then call that person back once I'm done.
If somebody doesn't understand that or doesn't like it, so be it.
This is how I work. Sometimes I miss calls...