Realtor Confession of the Week. I don't always answer my phone.

Real Estate Broker/Owner with Christiansen Group Realty (260)704-0843

To be successful in real estate, you must ALWAYS answer your phone.  

Or so they say.  

Why don't Realtors answer their phonesI get crap from people all the time because I sometimes miss calls.  

Sometimes my friends give me a hard time, sometimes my neighbors give me a hard time, and then there's my mom.  

She always give me a hard time about not answering my phone, God love her.  

Here's the deal...  

A good portion of my day consists of meetings with clients.  I'm usually showing homes, at listing appointments or inspections, networking with my sphere, or attending closings.  

Could you imagine me answering a phone call when I'm talking with YOU about listing and selling YOUR home?  You'd probably fire me on the spot!

I was in a closing once where the other agent got a call from a prospective client while sitting at the closing table.  She excused herself and took the call.  

You should have seen the look on her client's face after she left.  

If I remember right, she rolled her eyes and mumbled something about "great customer service."  

I hope the other agent got a huge listing out of answering that call, because I'm pretty sure she lost any referral business from her CURRENT client that she wasn't completely focused on.  

Here's my deal...  

I do miss some calls.  I have probably lost some business because of this.  

I'm 100% okay with that.  

When I am with a client, that client's needs are the only things I'm focused on.  I'm not going to put them on the backburner to take a call from somebody else.  

I'll finish up what I'm doing, and then call that person back once I'm done.  

If somebody doesn't understand that or doesn't like it, so be it.  

This is how I work.  Sometimes I miss calls...  



Posted by




Fort Wayne Realtors Jared and Amanda Christiansen with Century 21 Bradley

Amanda Christiansen is an award winning Realtor with Christiansen Group Realty.


Jared Christiansen is a business partner and in charge of marketing and taking care of things behind the scene.


Enough about us...


Tell us what you want your real estate experience to be, and we will do it YOUR way.


Buying a home in Fort Wayne? Tell us your wants and needs. Let us know how you envision your family living.  Tell us what's important to YOU, and we'll find the community and home that fits.  


Selling your home in Fort Wayne?  Our job is to make you the most money possible in the shortest amount of time. We offer our sellers professional staging, professional photography, and more internet marketing than most. 


We are committed to giving you everything we have to offer.  We are both full time agents and will work around your schedule.  Do nights and weekends work better for you?  NO PROBLEM. We are here to help YOU at YOUR convenience.


Amanda can be reached at 260-704-0843, and Jared can be reached at 260-704-0842, or you can email us at, or




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Stacey Williams
Alpharetta, GA
Experienced Metro Atlanta Real Estate Agent

Amanda and Jared, good points. It is impossible to answer your phone ALL the time. There are times when that is inappropriate especially when you are working with a client. Referral business is really important, it is a gauage as to how I am servicing my client base.

Mar 09, 2014 06:08 AM #1
Liz and Bill Spear
RE/MAX Elite 513.520.5305 - Mason, OH
RE/MAX Elite Warren County OH (Cincinnati/Dayton)

There are times we need to have some personal time.  If I'm catching the latest installment in The Hobbit series, I'm NOT answering the phone.  I'll call as soon as I'm in the parking lot after the movie.  If you call me after 9 p.m., I'm PROBABLY missing that call too, but you MAY get an email back from me in response to that call as long as it's not an emergency, and I find there aren't many true emergencies in real estate.  Bill

Mar 09, 2014 06:22 AM #2
Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

Me too!  And it's not just for appointments.  When it's past a certain hour, the phone sits on my desk to charge and I roam my home without it.  (gasp)  I am not a cell phone junkie and realized that there are very few emergencies in real estate that need my immediate attention.  If a client appreciates that and likes a well balanced agent that can work their butt off during work hours, and has a well balanced life, then they will like working with me.  I am not at the beck and call of my phone at all ours and certainly not during client appointments.

Mar 09, 2014 06:47 AM #3
Tammie White, Broker
Franklin Homes Realty LLC - Franklin, TN
Franklin TN Homes for Sale

I don't answer my phone if I'm with clients or prospects. It's rude. Otherwise, I'm pretty good at answering the phone. 

Mar 09, 2014 06:47 AM #4
Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

Featured in the group:  BARTENDER, MAKE IT A DOUBLE.

Mar 09, 2014 06:47 AM #5
Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

That is exactly what I do.  As a matter of fact, when I first meet a new client, I make a big deal out of turning my phone off so we won't be disturbed and explain to them I always answer my phone unless I am, sitting down with clients like now, or already on the phone.  If you ever get my voice mail, leave a message and I will call you back.

Mar 09, 2014 06:48 AM #6
Lisa Von Domek
Lisa Von Domek Team - Dallas, TX
....Experience Isn't Expensive.... It's Priceless!

Hello Amanda and Jared,

Great post (Suggested).  Yes, we all miss some calls...there is just no if's, and's or but's about it.

Mar 09, 2014 07:03 AM #7
Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi
NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656 - New Lenox, IL
708.921.6331 - 40+ yrs experience

Jared and Amanda:  There's a time and place for everything .. and that includes phone calls.  That said, I try to take as many calls as possible at the time the phone is first ringing.  If I can't pick-up at that moment, I return the call ASAP.  Sometimes that means someone waits for a return call.  If they think they wait longer than they should, I've had to learn to live with that.  All I can do is my best and that has to suffice ...


Mar 09, 2014 10:20 AM #8
Amanda S. Davidson
Amanda Davidson Real Estate Group Brokered By eXp Realty - Ashburn, VA
Alexandria Virginia Homes For Sale

Amen Jared! I don't answer my phone if I'm with a client. I explain that to anyone I work with upfront. If they don't understand that chances are we aren't a good fit. As long as calls are returned ASAP it doesn't bother me a bit when an agent doesn't answer.

Mar 09, 2014 11:21 PM #9
Patricia Kennedy
RLAH Real Estate - Washington, DC
Home in the Capital

Jared and Amanda, on my voice mail message, I tell people to leave a message and if I don't call back in an hour, I'll take them to lunch.  Not answering isn't what gets you in trouble.  It's not returning the call in a timely manner.  

Mar 09, 2014 11:32 PM #10
Cheryl Johnson
Highland Park, CA

In addition to face to face meetings, there are some projects you just can not do well unless you turn off distractions and interuptions...   Projects such as an important marketing presentation or year end income and expense records for a property come to mind ....

Mar 09, 2014 11:34 PM #11
Carol Zingone
Berkshire Hathaway Home Services Florida Network Realty - Jacksonville Beach, FL
Global Realtor in Jax Beach, FL - ABR, CRS, CIPS

I, too, do not always answer my phone. If I have the time to google the number first, I save myself from another telemarketer. If I'm with someone, they have my attention first & foremost. 

Mar 10, 2014 08:53 PM #12
Jackie Connelly-Fornuff
Douglas Elliman Real Estate in Babylon NY - Babylon, NY
"Moving at The Speed of YOU!"

Hi Jared, I would never take a call when I'm with clients, showing homes, inspections, etc. Unless I see my son calling which he only does if it's really important.

Mar 10, 2014 10:19 PM #13
Ralph Gorgoglione
Maui Life Homes / Metro Life Homes - Kihei, HI
Hawaii and California Real Estate (800) 591-6121

Good for you.

You're a professional, a real person, but not anyone's slave.

If that were the case, then I would need a water-proof cell phone to answer my calls when I'm in the shower!!

All the Best,

The Ralphster

Mar 11, 2014 12:28 AM #14
Regina P. Brown
MBA Broker Consultants - Carlsbad, CA
M.B.A., Broker, Instructor

Very good points!  It's important to let the clients know and feel that they have our full attention.  Sometimes, I also miss calls but I'll make sure that I'll return the call as soon as I'm available.

Mar 11, 2014 01:46 AM #15
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Christiansen Group Realty
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