Attitude?

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Mortgage and Lending with Cherry Creek Mortgage
How much does attitude matter? We are working a very motivated realtor the continually refers to our joint customers as fools, jerks, twits, losers, etc... Even goes so far to put this in writing in emails... I am really having a hard time with this... I don't like the attitude... I do like the business... but at what cost... I welcome your thoughts... thank you
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Rainer
34,185
Dennis Sanchez
Coldwell Banker Tenafly - Hackensack, NJ
if they have that attitude then real estate isn't what they should be doing as a career
Mar 22, 2008 02:56 AM #1
Rainmaker
89,375
Rick Kellow
Cherry Creek Mortgage - West Bend, WI
FHA & Reverse Mortgage Expert
I agree Dennis, but the truth is they very successful... which is rather sad... I think part of it is intimidation...
Mar 22, 2008 02:58 AM #2
Rainmaker
104,214
Robert Slick
Beach and River Homes - Georgetown, SC
NRBA, RDCPro, Trident/CCAR MLS
ultimately you are responsible for the company you keep.
Mar 22, 2008 03:11 AM #3
Rainer
20,689
Nathan Diones
Regioncy Real Estate - Redlands, CA
I wouldn't let them bother you. Stay Positive, stay active and let your actions speak louder than they're words. And at the end of the year your sales will be far greater than your associates. Stay motivated!
Mar 22, 2008 03:25 AM #4
Rainer
62,465
Bart Whitmore
Keller Williams- Louisville - Louisville, KY
Real Estate Agent
Whats the saying about being judged by the company you keep? Maybe if you try to turn his negative attitude around?
Mar 22, 2008 03:46 AM #5
Rainer
32,495
Summit Realty Group
Summit Realty Group- The Future of Real Estate Today! - Highlands Ranch, CO

 

I have had the same problem over the years but I keep moving forward and brush off the negativity.

Mar 22, 2008 03:50 AM #6
Rainmaker
33,997
Marey Hoeppner
Kalamazoo, MI
Your Success Is Our Goal!
Having attitude is not good for the customer service end, can't let someones negative attitude to intrude on your positive one. Maybe having a discussion with them on how their attitude is, that you like the business but they need to be a little bit more respectful.
Mar 22, 2008 05:14 AM #7
Ambassador
895,735
Larry Bettag
Cherry Creek Mortgage Illinois Residential Mortgage License LMB #0005759 Cherry Creek Mortgage NMLS #: 3001 - Saint Charles, IL
Vice-President of National Production
Attitude is critical....this guy should be shot.  I just walk away from people like them.  Succinct post.
Mar 22, 2008 04:16 PM #8
Rainmaker
89,375
Rick Kellow
Cherry Creek Mortgage - West Bend, WI
FHA & Reverse Mortgage Expert

Thank you for all the excellent comments!!! The interesting thing is that the customers she is referring to are great... 700 plus scores, excellent DTI and LTV... plus they are nice people... The kicker is they are in their mid 20's to early 30's with lots of friends to refer...

Mar 23, 2008 01:51 AM #9
Rainer
12,671
Jacob Webster
Sagamore Home Mortgage, LLC. - Zionsville, IN
Indiananulls Senior Mortgage Consultant
Rick,  Attitude is everything!  You can't talk to a client, broker, agent, or anyone like that and expect to get results or business.  I hope whomever is doing this realizes they could be doing alot better if they changed their attitude and if they don't they need to leave the business.  Happy Easter.
Mar 23, 2008 05:14 AM #10
Rainer
7,901
Marc DeSantis
Countrywide Home Loans - Happy Valley, OR
Tell them in a tactful way they need an attitude adjustment.  It's worth a shot.  Saying it tactfully is the tricky part.
Mar 23, 2008 05:54 AM #11
Rainmaker
54,126
D. Bass
Ask The Underwriter - Atlanta, GA
Blog: Ask The Underwriter

Rick,

I agree with Nathan; I'd ignore her and close the loans.  Your attitude is wonderful and they will remember that.

Mar 24, 2008 07:04 AM #12
Rainer
3,675
Chaz Ramirez
DE Underwriter, VA Automatic Credit Underwriter, VA SAR, Six Sigma Green Belt, Trainer, HUD Title II Approval Consul... - Dallas, TX

Rick,

I've always advised every client, colleague, and associate about our roles in the world.  Here's my philosophy:  We work in an industry that is an economic indicator.  How well we perform our jobs each day, each customer, each file directly affects in return the cost of consumable goods like gas and groceries, as well as, the return on our investments...looked at your 401k lately???

Check out our current market and you know what the impact of our performance can be.  So when you work with someone that has the kind of attitude that you suggest I think it's important to question whether that is their personality disposition or is it how they work?  Does this attitude extend into their performance such as how they write contracts and negotiate for the "losers, twits, and jerks" and what do they tell your joint clients about you when you're not listening.  Some people just complain about work.  Some actually perform that complaint.  I think it's important to learn which of these personalities this person really is before making your decision.  If the attitude translates to actual negligence we could all use the favor of not having to do business with this person.  If it's just their disposition to speak negatively I have to suggest just sucking it up.  There's one in every professional environment.  Two in mine actually!   

Best of luck with a tough decision.

Mar 24, 2008 07:08 AM #13
Rainmaker
245,358
April Hayden-Munson
Brookfield, WI
Brookfield Wisconsin Real Estate

Rick -

Don't let her attitude bother you.  Sounds like the people she's referring need a good broker - YOU!! Stay in touch and take the repeat business. If she doesn't treat them well, they'll move on when they need to sell their house.

What you could try with her - when she sends a note and calls the people a name - you can reply how much you enjoy working with them, after a few times she may get the hint. :)

Mar 24, 2008 07:23 AM #14
Rainmaker
3,302,089
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce
What cost...hmmmm....anyone I know.....
May 06, 2008 03:15 PM #15
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Rainmaker
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Rick Kellow

FHA & Reverse Mortgage Expert
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