A few short months into my real estate career I got a call from Crystal. She needed to buy a home and wanted me to help her.
She was pre-approved, knew what she wanted, and she was ready to go.
I took her out and showed her 3-4 homes that Saturday, but none of them were the right one. We planned to go out again the following Saturday.
The next day I was with another client and my phone rang. It was Crystal.
I declined the call because I needed to focus on the task at hand. She left a brief messsage but I didn't listen to it until I was done with my current client.
An hour later I listened to the message. Here's what it said...
"OMG Jared! I am sitting in front of a house here in Indian Village. I LOVE IT!!! You must be busy right now. I'll go ahead and call the listing agent on the sign JUST to get some information on the home. Call me when you can!"
My heart skipped a beat and I called her back. She answered like this...
"Crap. Jared. You are going to KILL me."
She went on to explain that she called the listing agent and he just happened to be inside the home. He came out, opened the door, and showed her around.
She fell in love with the home on the spot.
She told the Realtor that she was already working with me, but he wasn't having any of it. He explained procuring cause to her and since Crystal and I didn't have an executed Buyer's Agreement, he was her Realtor on this home.
He was right.
She ended up writing the offer on the home with this agent and it closed 7 painful months later. It was a short sale and they had all kinds of problems with the transaction. By the end of it, she hated her Realtor... but she did get a good deal.
What happened here was not Crystal's fault. It was mine. I didn't explain procuring cause to her or how the game worked.
In fairness, I was new and didn't have a handle on the game either.
Fast forward 5 years and I am still incredibly thankful for this lesson learned.
No. I don't use Buyer Agreements. I don't need them. I haven't had another buyer do this since Crystal.
When I meet a new buyer, I explain procuring cause, how I get paid, and how all questions on all listings should go through ME.
My people get it.
At the time it was a crushing blow, but today, I fondly look back at the memory and it makes me smile. It taught me a lot.
Thanks for reading!