The Title Company Closer That Should Seek Another Profession

I recently had a closing with a title company closer that should seek another profession since she does a HORRIBLE job representing her title company.

This is a title company up in Pennsylvania that does foreclosures for Wells Fargo. Each and every time I heard from her that she needed something else, I got it to her immediately. On closing day, we had a remote closer and after the remote closer left the office with the package, I called the closer to see if I could give the buyers the keys to their new home. I had faxed the part of the package to the closer that the remote closer said needed to be faxed. The remote closer called the title company in Coraopolis and said she was leaving, that I would wait for her to call once the package was funded.

Here is when it gets funky: the closer in Pennsylvania did NOT check the fax to make sure she had everything she needed BEFORE the remote closer left. The remote closer called the closer in Pennsylvania and was told she could leave. Later, the closer in Pennsylvania realized she did NOT have everything she needed - she told me it would be the next day before I could hand over the keys.

I asked if I should call the lender to see what was missing and she said I should NOT call the lender, that I should WAIT for her to call me before I handed the keys over. I could tell she was irritated that I was questioning her. I explained that I have NEVER had a closing where the buyer did not receive the keys once the closing was funded and that funding ALWAYS took place on the same day. She was extremely irritated at that point and repeated that I should NOT call the lender.

Naturally, I hung up the phone and called the lender. They informed me that the remote closer did NOT fax all needed paperwork up to them............so it was indeed the following day before the lender told me I could give the keys to my client............I NEVER heard from the actual closer up in Coraopolis Pennsylvania!!! Had I waited for her to call before I gave the keys to my clients, they would STILL be waiting. Unprofessional is the least of what I have to say about her!

 

 

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Rainmaker
1,434,565
Yolanda Cordova-Gilbert
Richmond, TX

Barbara Jo,

All I can say is wow, I hope all is well in your world besides this closer! Have a great day!

Mar 29, 2014 06:23 AM #1
Rainmaker
1,281,753
Raymond E. Camp
Howard Hanna Real Estate Services - Ontario, NY
Licensed Real Estate Salesperson Greater Rochester

Good afternoon Barbara-Jo,

Why cannot the banks have local representation; it would make everyone's life simpler.

Make yourself a great day.

Mar 29, 2014 06:41 AM #2
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Noah Seidenberg
Coldwell Banker - Evanston, IL
Chicagoland and Suburbs (800) 858-7917

Sorry Barbara-Jo, that stinks. I am lucky that we do most of ours with Chicago Title who are the most professional and treat us like kings and queens. You should complain.

Mar 29, 2014 07:50 AM #3
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2,370,903
Fred Griffin Tallahassee Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

     I've sold and closed Properties in several Florida counties.   The Buyer ALWAYS got the Keys at Closing!   

    Ditto what Noah said in comment #3.   Report or complain. 

Mar 29, 2014 10:08 AM #4
Ambassador
1,608,651
Florida Tolbert Team Keller Williams Advantage
Keller Williams Advantage III Realty in Lake Nona - Orlando, FL
Keller Williams Land Division Specialist

Yep, this deserves a blog and some social media attention so that pressure can be felt at Wells Fargo so they can move on from this title company. 

Mar 29, 2014 11:11 AM #5
Rainmaker
2,293,666
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning Barbara-Jo. You have to wonder why this title company continues to be used if there as bad as you say. Do you give Wells any feedback, if not you should.

Mar 29, 2014 07:39 PM #6
Rainmaker
3,251,508
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Home and Condo Specialists

Grrr! Why can't others be professional in their business!

Mar 29, 2014 10:12 PM #7
Rainmaker
581,150
Fred Hernden, CMI
Superior Home Inspections - Greater Albuquerque Area - Albuquerque, NM
Albuquerque area Master Inspector

Well I would think at some point that closer will work themselves out of a job... rightfully so!

Mar 29, 2014 11:03 PM #8
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Barbara-Jo Roberts Berberi, MA, PSA, TRC - Greater Clearwater Florida Residential Real Estate Professional
Charles Rutenberg Realty - Clearwater, FL
Palm Harbor, Dunedin, Clearwater, Safety Harbor

Believe me, if I had access to her supervisor's phone number, I would be calling Wells Fargo's title company (Black Knight Financial Services) up in Coraopolis PA!

Mar 30, 2014 07:36 AM #9
Ambassador
2,081,269
Barbara-Jo Roberts Berberi, MA, PSA, TRC - Greater Clearwater Florida Residential Real Estate Professional
Charles Rutenberg Realty - Clearwater, FL
Palm Harbor, Dunedin, Clearwater, Safety Harbor

Fred, I could not believe it. Who ever heard of NOT giving the buyers the keys on the same day as the closing? We had a MORNING closing for that very reason, so there would NOT be any problems!

Mar 30, 2014 07:43 AM #10
Rainmaker
752,140
Pete Xavier
Investments to Luxury - Pacific Palisades, CA
Outstanding Agent Referrals-Nationwide

Very unprofessional indeed!

At the very least she should of owned up to her mistake, but NOO...her character would not allow it.

Mar 30, 2014 06:29 PM #11
Rainmaker
4,432,533
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Thank you for the post. If I have to ever deal with the company I will be extra careful.

Apr 01, 2014 09:12 PM #12
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