Wrong to expect professional courtesy??? Showing call on EASTER!

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Wrong to EXPECT professional courtesy?? Showing call on EASTER!

Yesterday was Easter and we spent the day with our 15 month old daughter Reagan.  I want to let all of you know that neither Cadey or I is afraid to answer the phone at just about any time.  We realize that real estate is not a 9 to 5 occupation and we are willing to work when we need to.  We answer the phone so much and so often that one of the games Reagan started playing when she was about 10 months old was to ‘answer’ just about anything an talk to it.  Yes, our 15 month picks up remote controls, garage door openness, random toys, and the occasional cell or home phones and conducts a phone conversation so intense you would bet that she is either closing a major deal or solving the world’s problems. 

 I only mention this so that you all understand that this is not an issue of us not picking up the phone!

 Yesterday, on Easter Cadey cell was in her office in a passing glance noticed that she had missed four phone calls from the same number.  She considered calling back just in case there was an emergency and just then, (at about 8:00 PM) the same number called again only this time Cadey answered it.   

 Your showing desk is closed!” the agent on the line errupted.

 Yes they are not open on Easter” Cadey replied.

 OK, I want to show (address deleted) tomorrow” the agent continued.

 I can call the owner tomorrow to confirm but today is Easter” Cadey explained.

 I want to show it first thing in the morning tomorrow” the agent interrupted.

 It is Easter but I can call you right after I speak to them tomorrow morning” Cadey replied a bit surprised and (perhaps) a bit frustrated.

 Fine” and the agent hung up.

 Is it wrong for Cadey to be irritated?  I can tell you that I am.  I don’t think there is another industry (except for perhaps medicine) where a call on Easter would not only be made but the caller would expect a result. 

 What would you do in this situation? 

 Is it wrong to expect some kind of professional courtesy?

Alex Charfen


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Charlie Ragonesi
AllMountainRealty.com - Big Canoe, GA
Homes - Big Canoe, Jasper, North Georgia Pros
I got 3 leads on Easter Sunday. I had a canned message that said It is Easter SWunday and I look forward to following up with you on Monday. No you are not wrong
Mar 24, 2008 01:45 AM #1
Kevin Robinson
Twin Falls, ID
Fractional Developer

I believe the agent on the other end was not fully thinking the situation out. They should have told the possible buyer that they would do their best to show but due to the holiday might not be able to. It goes beyond courtesy, it goes into the realm of just common sense.

Mar 24, 2008 01:47 AM #2
Eugene Jones
Weichert Realtors - Somerville, NJ
Hi Alex & Cadey, that agent was way out of line, and probably should be told about him/herself. It doesn't take much to show a little professionalism, as well as respect.
Mar 24, 2008 01:53 AM #3
Jerry LaRose - Orlando Fl Real Estate Expert
Orlando Realty Partners, Orlando Short Sale Specialists - Orlando, FL
Orlando Fl Real Estate Expert, Short Sale Expert

Great Post, Thanks for the information. Keep up the great blogs. Very interesting. I enjoyed reading your blog.

Mar 24, 2008 02:09 AM #4
Steve Scheer
Realty Oasis - Metro Brokers - Highlands Ranch, CO
Highlands Ranch Real Estate - Denver Real Estate
I can't help but wonder if their showing desk WAS taking calls?   But hope for the best - perhaps they will love the listing and bring you an offer later today.
Mar 24, 2008 02:09 AM #5
Obeoman Glade Jones
www.obeo.com - Salt Lake City, UT


Alex and Cadey,

In this new marketplace, soemtimes it is VERY hard to know when to answer the phone, call back, send an email - especially when you are working with your peers.

..when it rains, it does pour, doesn't it?



Mar 24, 2008 10:59 AM #6
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