Open Letter to Firms Updating Their Processes
At total carerealty we pride ourselves on constantly pushing the envelope on new technology and new ideas to better serve our clients. One important lesson in this constantly changing marketplace is that training is paramount. Before pushing an agent into a new process where they will have to manage a change in software or how they do things they must fully understand it and be TRAINED. However, to rollout a new system to all agents without fully training that staff is simply irresponsible. It affects that agent, and ALL their CLIENTS!!
I am presently negotiating with a young agent on a home for one of my buyers. I requested some paperwork on the home that is needed for the offer. The agent by trying to use a brand new system rolled out by their firm. Since I am familiar with the software (I trained and experimented with the software when it first came out and passed on it) I know what happened but, the agent sent me the entire listing paperwork package. The Listing package is the listing agent’s entire file of paperwork on that home and the seller. Now I got what I needed but I also got all the paperwork in their file giving me all the inside information on the seller and how much they owe on the property as well as much more. In other words their client’s negotiating position was damaged. I am bound by my fiduciary relationship with my client to use all the knowledge I get on their behalf. So we are presently still negotiating but I have a feeling we will win.
PS we did WIN!