Open Letter To Firms Updating Their Processes

I think I can guess which system they used. Hey you got the sale! 

That sentiment certainly doesn't pertain only to real estate. I think all businesses need to hear that statement. Training is paramount!

Emcee

Very interesting!  I would say you had the upper hand in this one.

Larry, I look at the time invested to grow with technology and all it has to offer our clients and ourselves.  Hours upon hours go by and I often wonder how so many agents survive or even do well with "this is the way we have always done it."  I invest that time because, if it does not give me an edge today, it will be the only edge in the future and the others will wonder what happened.  A side note:  I was with Eastman Kodak for nearly two decades.  At a national sales conference, a territory salesman asked what our jobs would be when everything goes digital and film is not needed anymore.  The VP of marketing boldly claimed that film is the perfect binary recording system and there will never be enough computer capacity to record what a sheet of film can record.  I was eventually part of 100,000 employees that lost their job either to down sizing or attrition.  Kodak is now in bankruptcy.  If technology is not in our business plan and if we don't train for it, then we need to find a new career.

Larry,

Technology is so important, but useless if we do not have the proper training. I know technology can be intimidating...as there are various levels of use. But, it is certainly helpful too. Sometimes I come across a real estate agent who for some reason or another does not have access to a smart-phone. Instead, he or she relies on a basic phone and often times need to go back and forth to the office just to check email, send documents, and basically correspond. Someone kindly introducing to the agent the pros of upgrading to a Smart-phone and how it can save time and money instantly would greatly enhance their practice. I'm not one to remain at my office for any length of time--as my office is wherever I am. Having access to the documents needed is so important an allows me to do all the other important tasks I have in both business and personal time. 

It expands beyond technology to "training" period.  I just had an agent from another firm with little experience and no training write an offer with a contingency that I KNOW needed to be there, but I work for my seller, so that new agent and her clients are screwed if the "thing" doesn't happen because it's not a contingent contract.  I just shake my head.

Sometimes agents get the best training available, but refuse to apply what's being provided and one gets a failure to execute.

Training, training, training.  Our company uses technology to high degree.  Agents have to be willing to step up and be trained!  Good post.

Larry Story 
It is amazing that happened. Twice, I have received confidential info that never should have come to me.

One was a forwarded email from the Buyer's Mortgage Company to the Buyer's Agent who then wrote to me including the ENTIRE thread!!! We had multiple offers and the Mortgage Lender had written that the Borrower was at the top limit of everything available to him --- no flexibility at all.

You are right - Seller did not take his offer!

Have a happy day -
Lynn