Thinking of buying a flooring product from Lumber Liquidators? You may want to think again.They have received hundreds and hundreds and hundreds of complaints, most about defective product. Visit www.investopedia.com/stock-analysis. An article there dated October 2, 2013 states that the Better Business Bureau has received nearly 300 complaints, most of which are related to problems with the product. The Better Business Bureau's own website at http://bbb.org/norfolk/business-reviews/floors-hardwood/lumber-liquidators-in-toano-va-51001693 curretly shows 445 complaints. Visit www.HardwoodFlooringTalk.com. According to their website, there are three class action lawsuits against Lumber Liquidators.Visit www.ConsumerAffairs.com, where there are over one hundred complaints against Lumber Liquidators. And there are 102 complaints at http://www.resellerratings.com/store/Lumber_Liquidators and 88 complaints at www.PissedConsumer.com. Recent problems with Lumber Liquidators are mentioned at www.HardwoodInstaller.com and at www.BobVila.com.How does the corporate office respond to the complaints about defective product? They assume no responsibility and blame the installer.
The major problem with their defense is that people who walk into Lumber Liquidators are referred the installer by the store. This is the wording on their pamphlet:"Lumber Liquidators Pro InstallsIt's as Easy as 1-2-3. 1. Schedule your professional in-home measure and estimate and receive a complete project shopping list.2. Purchase your flooring and accessories in-store or online from Lumber Liquidators and confirm your installation date with us.3. Sit back and relax. Your flooring will be installed to manufacturer and industry standards."Apparently this store card is not true. Lumber Liquidators have referred hundreds and hundreds of installers that they are now saying are inept installers to customers, and refuse to do anything for the customers who walked in their doors and relied on Lumber Liquidators to get flooring in their homes. Lumber Liquidators is refusing to do the right thing.It goes well beyond that. When you visit the links above and read the lawsuits and complaints, you will discover that this is a story about corporate greed at unprecedented levels. There are stories about Lumber Liquidators buying wood with toxic levels of poisons, stories about them stabbing suppliers in the back and buying wood from illegal sources because of the cheapness of the product, and more. More information about a new level of corporate greed: http://www.courthousenews.com/2013/12/04/63405.htm
And more complaints and a post from a former store manager who had too much moral character to continue with them is here: http://www.trulia.com/voices/Remodel_and_Renovate/Has_anyone_tried_the_bamboo_floors_from_lumber_liq-51225
And this company has had hundreds upon hundreds upon hundreds of consumers who walked in their stores relying on them to provide flooring, with torn up floors, ignored complaints, and excuses about the very installers Lumber Liquidators provided them. Save your friends the disappointment and frustration of dealing with Lumber Liquidators by getting the message out. Post this blog on your Facebook page, and tell your friends.