Lumber Liquidators has Hundreds of Complaints

By
Real Estate Agent with Atlanta Communities

Thinking of buying a flooring product from Lumber Liquidators?  You may want to think again.They have received hundreds and hundreds and hundreds of complaints, most about defective product.  Visit www.investopedia.com/stock-analysis.  An article there dated October 2, 2013 states that the Better Business Bureau has received nearly 300 complaints, most of which are related to problems with the product.  The Better Business Bureau's own website at http://bbb.org/norfolk/business-reviews/floors-hardwood/lumber-liquidators-in-toano-va-51001693 curretly shows 445 complaints.  Visit www.HardwoodFlooringTalk.com.  According to their website, there are three class action lawsuits against Lumber Liquidators.Visit www.ConsumerAffairs.com, where there are over one hundred complaints against Lumber Liquidators.  And there are 102 complaints at http://www.resellerratings.com/store/Lumber_Liquidators  and 88 complaints at www.PissedConsumer.com. Recent problems with Lumber Liquidators are mentioned at www.HardwoodInstaller.com and at www.BobVila.com.How does the corporate office respond to the complaints about defective product?  They assume no responsibility and blame the installer.

The major problem with their defense is that people who walk into Lumber Liquidators are referred the installer by the store.  This is the wording on their pamphlet:"Lumber Liquidators Pro InstallsIt's as Easy as 1-2-3.     1.  Schedule your professional in-home measure and estimate and receive a complete project shopping list.2.  Purchase your flooring and accessories in-store or online from Lumber Liquidators and confirm your installation date with us.3.  Sit back and relax.  Your flooring will be installed to manufacturer and industry standards."Apparently this store card is not true.  Lumber Liquidators have referred hundreds and hundreds of installers that they are now saying are inept installers to customers, and refuse to do anything for the customers who walked in their doors and relied on Lumber Liquidators to get flooring in their homes.  Lumber Liquidators is refusing to do the right thing.It goes well beyond that.  When you visit the links above and read the lawsuits and complaints, you will discover that this is a story about corporate greed at unprecedented levels.   There are stories about Lumber Liquidators buying wood with toxic levels of poisons, stories about them stabbing suppliers in the back and buying wood from illegal sources because of the cheapness of the product, and more.   More information about a new level of corporate greed:  http://www.courthousenews.com/2013/12/04/63405.htm

And more complaints and a post from a former store manager who had too much moral character to continue with them is here:  http://www.trulia.com/voices/Remodel_and_Renovate/Has_anyone_tried_the_bamboo_floors_from_lumber_liq-51225

And this company has had hundreds upon hundreds upon hundreds of consumers who walked in their stores relying on them to provide flooring, with torn up floors, ignored complaints, and excuses about the very installers Lumber Liquidators provided them.  Save your friends the disappointment and frustration of dealing with Lumber Liquidators by getting the message out.  Post this blog on your Facebook page, and tell your friends. 

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Rainmaker
908,388
Pamela Seley
West Coast Realty Division - Murrieta, CA
Residential Real Estate Agent serving SW RivCo CA

Thanks for the post. I was unaware Lumber Liquidators has shoddy business practices and have never engaged in business with them. It's good to know. Surprising Bob Vila would associate his name with a company like this.

Apr 21, 2014 01:19 AM #1
Rainer
198,833
Randy Shamburger
Movement Mortgage - Greenville, SC
FHA, VA, USDA and Conventional Mortgage Expert

Great information, thanks for sharing.

Have a Big day,

Randy

Apr 21, 2014 01:57 AM #2
Rainer
196,465
Karen Mathers - REALTOR®
Keller Williams Vero Beach - Vero Beach, FL
When it Matters, Choose Mathers! 772-532-3221

I too was unaware of the complaints against Lumber Liquidators.  It is unfortunate that they have such a poor history of customer service and standing behind their product and subs.  

Apr 21, 2014 05:26 AM #3
Anonymous
Tony Giovani
Check out this link about Lumber Liquidators and their ties to organized crime: http://www.examiner.com/article/lumber-liquidators-illegal-logging-of-siberian-tiger-habitat
Apr 21, 2014 06:27 AM #4
Ambassador
780,102
Doug Rogers
Bayou Properties - Alexandria, LA
Your Alexandria Louisiana Agent

Yikes! I was planning on using them for some hardwood floors. Let the buying public beware.

May 08, 2014 10:17 PM #5
Anonymous
Emily B.

Except for the constant radio and TV ads, I had no feelings about Lumber Liquidators - until last week. That's when the daily barrage of ILLEGAL UNSOLICITED SPAM began. This led me to search the Internet for "Lumber Liquidators spam". No specific hits about their spam, but DOZENS UPON DOZENS of complaints about shoddy quality, horrible customer service, and fraudulent business practices.

Thanks for the e-mail spam, Limber Liquidators! Without the spam I would not have known the truth about your vile business and might have unwittingly stepped in the steaming pile of your scheme.

Jun 22, 2014 10:04 AM #6
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