What I Learned On My Way To The Genius Bar -- And Back - Part Two

Real Estate Agent with Douglas Elliman Real Estate 516-457-7103

Back up, back up, back up!  Those words haunt me, but will become part of my lexicon and daily routine from this day forward.  But, I digress.  I had never been to the store in Manhasset before so I Googled it to see exactly where to turn off Northern Blvd. to get there.  What I hadn't counted on was all the reviews published online about the store in general and that location in particular.  It was more than a little off-putting to read things like, "the rudest people you'll ever meet," "it's worth driving a littler further to get to ______________," "I got it back with a cracked screen," and "all they wanted to do is sell me another computer."

I almost regretted my decision to go there, and here I was pinning all my hopes on the geniuses at the genius bar.  My life was trapped inside that computer and I feared I would watch it flushed away, along with whatever ailed my Mac.  I started wondering where I would get the money to replace it with the latest version of something.  I also knew I would no longer have the blind faith that I was in safe hands because it was after all, Apple.

I arrived, late on a sunny afternoon, early enough to have time to kill.  A quick walk through Crate And Barrel to pass the time and calm my nerves did nothing to quell the anxiety building in me so I headed off to the Apple Store.  I finally signed in and was seated at the end of the "bar" waiting my turn.  On the huge screen above me were some Apple tips that ran in a loop, offering something of interest.  I learned a few things I didn't know about the capabilities of my devices, including the ability to input your own shortcuts into your phone and the ease of changing text to bold, italic, etc.

The geniuses at work, helping other people, seemed knowledgeable, helpful and not the slightest bit rude.  I was beginning to have hope.  At long last, my turn.  My genius, by the name of James, looked so much younger than the others.  Would he have the same expertise, I wondered.  I needn't have worried.  He came in like a physician in the E.R., calm, cool and intent on hearing my tale of woe.  When he plugged in and began the diagnostic process, there, hidden behind the gray screen were all my things, perceived to be lost.

Sadly, try after try, he was unable to get into anything.  The same wonky messages were coming to him that I started receiving that fateful Thursday night.  It appeared there was no hope at all of retrieving that which was lost.  James walked away for a few minutes while his system continued doing its thing.  When he came back, miracle of miracles, my computer in its last moments of life coughed up its secrets, and with the external hard drive I'd just purchased the backup began.

In the end, we don't know for certain what caused the catastrophic failure.  At first James thought it could be cable related, a hard drive failure, or software related.  Looks like software was the culprit, but I may never know for sure.  What I do know, and probably all that matters is my data is safe.  I lost all the programs I had installed that were not directly from the Apple Store but that seems a small price to pay, considering the magnitude of the issue.  If it happens again, I'll be better prepared.

Oh, and a side lesson, don't believe everything you read on the internet.  Those "reviews" that we all live and die by, they just may have no relevance.  Were I to write one for the company, or the Apple Store I went to in Manhasset, NY, or James, my genius, it would have been nothing but positive.  Every hard working person I encountered was helpful and pleasant in the process.  I came away with a renewed faith in all things Apple.

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Roger D. Mucci
Shaken...with a Twist 216.633.2092 - Euclid, OH
Lets shake things up at your home today!

Well I never met the young man, but James is my Hero Genius for helping my friend Geri!

Apr 22, 2014 12:24 AM
Pat McCormick
Long and Foster Manassas - Manassas, VA

Geri - I'm glad you managed to save your data.  There is no feeling quite so sickening as the realization that those years of stored data you were so sure were right at your fingertips hav suddenly and permanently disappeared.


Apr 22, 2014 12:39 AM
Roy Kelley
Retired - Gaithersburg, MD

Thanks for sharing your positive experience at the Apple store. Most of us need a genius like James from time to time.

Apr 22, 2014 12:39 AM
Geri Sonkin
Douglas Elliman Real Estate 516-457-7103 - Merrick, NY
Long Island Real Estate & Staging Expert

Roger, he was my hero, without doubt.  I kiddingly asked for his cell phone number before I left, to which he replied, "I'm not allowed to give it out."  He doesn't know my quirky sense of humor, but I was so impressed by his knowledge and patience with this old lady who, at that point was too hungry and tired to process much of anything.

Apr 22, 2014 12:40 AM
Beth and Richard Witt
New York, NY
The best Retired Brokers !!!!

We love the Genius Bar and visit it frequently... we go to the one in Huntington and we always are pleased with the service and their ability to solve all of our problems...

Happy to hear they were able to solve yours too... Happy Day Geri

Apr 22, 2014 01:11 AM
Geri Sonkin
Douglas Elliman Real Estate 516-457-7103 - Merrick, NY
Long Island Real Estate & Staging Expert

Pat - I entered the store, fear gripping my heart at the thought of the major loss I would suffer.

Roy - How right you are.  We all need help from someone like James from time to time.

Apr 22, 2014 02:32 AM
Andrea Bedard
Thompson Company, REALTORS® 240.593.2860 - Silver Spring, MD
Fluent in Real Estate & German, M.A. ABR ASP CIPS

So glad to hear that you were able to back-up your life Geri (that has a rather interesting ring to it, doesn't it?). I do read reviews online when I'm about to try a new place but sometimes you have to wonder ... some people just like to bash others and/or are not capable admitting their own mistakes and blame others instead.

Apr 22, 2014 06:09 AM
Geri Sonkin
Douglas Elliman Real Estate 516-457-7103 - Merrick, NY
Long Island Real Estate & Staging Expert

Beth - I have only had reason to go a few times before and found the store in Roosevelt Field so crowded, it was hard to concentrate on anything going on.  I did like the one in Manhasset better.

Andrea - It does indeed.  As for the reviews, I wonder sometimes if there are so many negative ones because those are the people motivated to write.  They have an axe to grind, which makes me realize I should go in and review the store for my positive experience.

Apr 22, 2014 08:31 AM
Kathy Streib
Cypress, TX
Home Stager/Redesign

Geri- I've had to go a few times and each time learned something new about my iphone.  The store runs well even though it can get a bit packed. 

Apr 22, 2014 11:20 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

While I am not an Apple consumer (iPod exception) I really haven't heard anything negative about their tech support.  Glad your experience was better than you thought it was going to be.

Apr 22, 2014 12:59 PM
Michelle Gibson
Hansen Real Estate Group Inc. - Wellington, FL

Geri - It sounds like you had a great experience under the circumstances. I had to learn the hard way before I starting backing everything up on a regular basis. 

Apr 23, 2014 08:23 AM