Measuring success, one smile at a time

Real Estate Agent with Thompson Company, REALTORS® MD594797

When I first started out in Real Estate 10 years ago, I hung my license at a busy office of a big national franchise in Silver Spring, MD. I really liked the manager, the training that was promised to me and the high energy at that office.

As I was shown around that first day, I remember standing in front of the sales board and noticing the same names over and over again. These must be the top agents, I thought, the successful ones. I set out to shadow one of them in the hopes that I could learn a thing or two.

I quickly noticed, however, that something didn't seem right. The agent was always on the computer, on the phone and always carrying around a big briefcase filled with client folders. He also seemed to complain about being busy quite a bit and I didn't like the way he talked to people, clients, other agents, 3rd parties.

One day I accompanied him to a settlement to observe what that was like. It wasn't a pleasant experience, there were some last minute surprises that left his client extremely unhappy, a forgotten document, a few details that didn't receive the proper attention. But what was worst in my opinion (everything else was somehow sorted out), his client did not appear to like the home very much ... the one he had just bought. I never saw his client smile, not once. They parted ways without even shaking hands.

That day I decided that this is not how I am going to do business and this is not how I am going to measure my success. It's been about quality versus quantity for me since the beginning.

Happy Closing Day, First Time MD Home BuyerI measure success one smile at a time. I want to attend Happy Closing Days and leave my clients with a hug. I want to hear, see and feel my clients excitement about moving into their new home or having successfully sold their old one. I don't want my clients hesitating while signing the paperwork, second guessing their decision or leaving the table with regrets.

My recipe for success has been quite simple, I listen and I follow through. It is always my goal to get my clients needs, wants and tastes down perfectly in order to help them buy a home they'll truly love or sell one without wondering if more could have been achieved.

In my opinion it is not the number of transactions that define success but the number of smiles. A Happy Closing Day starts by listening and ends by following through.

Posted by







Thompson Company, REALTORS
16910 Oak Hill Rd, Silver Spring, MD 20905
o: (301) 384-9177 c: (240)593-2860

Andrea is a REALTOR® based in Silver Spring, MD. She has enjoyed assisting buyers and sellers since 2004 and focuses on residential Real Estate in  Montgomery and Howard County, MD. Andrea is a proud mom and hobby decorator with a vintage soul. She always answers the phone with a smile, enjoys running and treasure hunting and is addicted to coffee.


 All photographs are my own and I'd like to keep it that way. All information is deemed reliable but not guaranteed.




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Beth Atalay
Cam Realty and Property Management - Clermont, FL
Cam Realty of Clermont FL

Andrea, treating our clients with respect, listening to EVERYTHING that comes out of their mouth in silence and always smiling are the important ingredients for success. You've found the right formula.

May 09, 2014 01:09 PM #1
Bill Reddington
Re/max Southern Realty - Destin, FL
Destin Florida Real Estate

Agents that are like that don't stay busy for long and certainly don't have much referral business.

May 09, 2014 01:19 PM #2
Andrea Bedard
Thompson Company, REALTORS® - Silver Spring, MD
M.A.; REALTOR® Silver Spring, MD and beyond

Ignoring what our clients have to say is a recipe for desaster, not success. By listening we can figure out wants, needs and tastes and set out to find the perfect match. I work for smiles Beth.

At that time, Bill, his numbers were impressive. But I don't think he is still selling Real Estate.

May 09, 2014 01:41 PM #3
Sharon Parisi
United Real Estate Dallas - Dallas, TX
Dallas Homes

Andrea, I love your closing photo and the concept of "measuring success one smile at a time!" 

May 09, 2014 02:04 PM #4
Lawrence "Larry" & Sheila Agranoff. Cell: 631-805-4400
The Top Team @ Charles Rutenberg Realty 255 Executive Dr, Plainview NY 11803 - Plainview, NY
Long Island Home and Condo Specialists

What an important way to measure success...By Smiles ~ I like this too!

May 09, 2014 09:52 PM #5
Melissa Zavala
Broadpoint Properties - Escondido, CA
Broker, Escondido Real Estate, San Diego County

Hi Andrea. Great story. I think that if you sold 50 homes in a year and all the clients had bad experiences, it would not bode well. But six happy clients could go viral and lead you to lots and lots of business! Thanks for your entry in the contest.

May 10, 2014 02:59 AM #6
Andrea Bedard
Thompson Company, REALTORS® - Silver Spring, MD
M.A.; REALTOR® Silver Spring, MD and beyond

Thank you Sharon!

It's much more valuable to me than the number of transactions, Larry & Sheila. Thanks!

Hi Melissa, if a client of mine were to be unhappy at settlement, I wouldn't count it as a success. I do everything I can to only see smiles!

May 10, 2014 07:32 AM #7
Margaret Rome, Baltimore Maryland
HomeRome Realty 410-530-2400 - Pikesville, MD
Sell Your Home With Margaret Rome

You live your life and run your business with this same attitude... by smiles and I am so proud of you.

May 10, 2014 08:38 AM #8
Pamela Seley
West Coast Realty Division - Murrieta, CA
Residential Real Estate Agent serving SW RivCo CA

Andrea, heart-warming post. One smile at a time. I too wouldn't want any of my clients to second guess they bought the wrong home. 

May 10, 2014 01:29 PM #9
Eric Crane -- Your Full Service, Discount Fee Realtor®
DPR Realty LLC - Gilbert, AZ
Greater Metro Phoenix Arizona

Hi, Andrea -- I hope you have a Happy and Healthy Mother's Day!  Enjoy your Sunday!

May 11, 2014 01:36 AM #10
Andrea Bedard
Thompson Company, REALTORS® - Silver Spring, MD
M.A.; REALTOR® Silver Spring, MD and beyond

You are such an inspiration to me Margaret. Thank you for all your support.

I wouldn't be able to count that as a successful transaction Pamela.

Thank you Eric, I couldn't have wished for a better day!

May 11, 2014 01:33 PM #11
Robert Vegas Bob Swetz
Realty ONE Group - Las Vegas, NV
Las Vegas Henderson Homes for Sale

Hello Andrea ... This is a very kind post and the title fits it well, featured to the group:



May 13, 2014 12:58 AM #12
Joan Congilose
New Jersey Properties - Manalapan, NJ
Helping Sellers & Buyers

I couldn't agree with you more. It is much more important to focus on quality than quantity. Happy clients ensure future business, keep smiling! 

May 14, 2014 10:41 PM #13
Andrea Bedard
Thompson Company, REALTORS® - Silver Spring, MD
M.A.; REALTOR® Silver Spring, MD and beyond

Thank you VB! Always love being featured in one of your groups.

I've run my business this way since the beginning Joan and wouldn't want to change it ... quality over quantity.

May 15, 2014 07:30 AM #14
Gary L. Waters Broker Associate, Bucci Realty
Bucci Realty, Inc. - Melbourne, FL
Fifteen Years Experience in Brevard County

Listening is key to success in any people oriented business. Without the ability to listen, you may as well sit in a closet!

May 18, 2014 10:36 PM #15
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Andrea Bedard

M.A.; REALTOR® Silver Spring, MD and beyond
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