- Famous Quote from Moms everywhere!
Didn't your momma every tell you that communication was everything?
Again, I heard it today from a realtor: "I referred my sister to a loan officer that I used to use all of the time. They picked up the phone and told my sister that they were too busy to talk. My sister mentioned that I, the realtor, asked her to call. The loan officer rudely asked what she needed. My sister stated that she had worked on all of items on her credit report and wanted to talk with her about them. Loan officer stated that she was not the credit department and couldn't help her."
uhhh......anyone have a comment?
I got to write up the application for their home purchase instead of the loan officer. All it took was 2 weeks of coaching the client through the process and showing them that I cared for them, their goals, and had time for them.
Lessons learned: 
1. Don't pick up your phone if you are too busy.
2. Don't tell your income source (the client) that you don't have time for them.
3. People don't care how much you know until they know how much you care. Take your hat off and put the credit department hat on if that is what is needed in the moment.
4. Be nice, cordial, courteous, and polite. Don't ruin my day because you had a bad one. You don't have permission to do that.
Communication is Key! May we grow in our communication skills daily.
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