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Flickr - break some bad habits before the fun starts

By
Services for Real Estate Pros with YoChicago / New Homes Magazine

Let's recap what you've done so far in this series.

First, you determined that your business needed a long-term focus, and that you'd set aside as much time as you could afford for building that focus. You decided that Flickr would be an important part of a multi-faceted Web marketing strategy for that focus. Among other things, you determined to use Flickr as "training wheels for blogging" instead of jumping off the cliff into blogging.

Then you determined what your focus would be, and that it would be a niche you would own. For illustration, I picked a pretend focus, 3 nearby subdivisions in Antioch, IL that will have about 1,600 homes when they're completed.  I guesstimated that my pretend focus can yield me nearly $750k in gross income, after the split with my (nonexistent) broker, 5 years from now, when I'm up to 50% market share in resales. My income projection doesn't include referral fees for referring out buyers, since I'd only be working with sellers.

With a firm grip on your focus, you made some decisions and created a Flickr account that reinforced that focus, and stayed tightly on focus. You then took a brief detour to note how Google took my Flickr photos (I'm a few steps ahead of you) from zero to # 1 in 1 day. 

Next, you began to learn how to socialize on Flickr in a low-impact way, by selecting some Flickr Favorites from other users and thinking about how that helps you.

You're about ready to begin adding some of your photos to your Flickr account. Before you start, you have two things you must do.

The first is to break yourself of some bad habits.  The second is to plan how you'll organize your Flickr photos into sets / albums and make some decisions about how to tag and describe those photos. The first task is critical. There's no point in going forward if you don't accomplish it. The second is not so critical at the outset. Flickr allows you to change, delete and add information and tags to your photos at any time, and add and rearrange albums.

Start talking in a human voice. The odds are high that you have a bad habit you need to break: speaking in real-estate-speak rather than in English (or whatever language you're doing this in).

In real-estate-speak, an elegant home nestles amidst abounding rustic trees, awaiting your discriminating taste.

Would you ever talk that way to anyone? Have you ever spoken most of those words out loud? You do -  in your ad copy, in voice-overs on your virtual tours, in marketing brochures, etc. Do you realize how utterly silly you sound?

Starting now, you're going to speak in a human voice to people instead of parroting real-estate-speak gibberish to leads. If you do that across the board, without even trying you'll break another bad habit that you probably don't even know you have: burning leads (a word I hate).

Learn how to nail the facts. If you're a typical real estate agent, one of the messages you communicate to people - again without knowing it - is that you really don't give a gnat's butt about facts.

You don't spell city names correctly. You don't spell street names and suffixes exactly. You don't pay enough attention to directional indicators in addresses. You're too lazy to look up ZIP codes. You either make up a neighborhood name, don't take the time to learn the correct one, or deliberately lie about it to draw more traffic. And then you waste hours trying to figure out why no one's finding your listing, and wailing about how people don't regard you as a professional. Duh?

From my 20 years' experience in doing the advertising for and looking at the listings of over 100,000 real estate agents, I could go on and on along this line. Hopefully you get my point and change this bad habit.

Everything you put on Flickr must be correct. If it is, you'll have a long-term valuable asset that grows in value as you add to it. If it isn't - don't bother. If you can't find the time to do it right, as the old saying goes, where will you find the time to do it over? Do less of it, and do that right.

Don't even think about talking about yourself. I've made this point before, but it needs to be repeated. Your Flickr photos and the tags, titles, descriptions you associate with them do all the talking. They show off your knowledge and brand you as a professional if you've done it right. They want to make people learn more about you - as a person and / or as a professional.

The people who visit your photos get to decide when they want to know more about you. If you try to make that decision for them, you're going to lose most of the people who would have otherwise done business with you.

Break the habit of putting yourself out front now. You're talking to people here, not hustling leads (I hate that word).

Stop thinking about search optimization. Every piece of advice you've ever been given about search optimization, except what I'm about to tell you, doesn't apply to your behavior on Flickr. Put it off to the side.

Chances are your search enginen optimizer (SEO) has loaded up your Web pages with all sorts of junk that has nothing to do with you or your real capabilities. You're partly to blame for that, but so is your SEO.

In a misguided attempt to draw search engine traffic you probably have your site littered with the names of dozens of suburbs and neighborhoods you claim to work in or know, although the fact is you've never even set foot in most of them, don't even know where some of them are, and have misspelled half a dozen of them. In the same vein, your Web copy is keyword-rich - and impossible to read.

All of your Flickr tags, titles and descriptions must make sense in the context of the photo. Make sure they're about the photo, and nothing else. Don't add a "real estate" tag to a photo of kids at the carnival. When you want to make friends, you don't bait them into one thing and deliver another.

If you blow this, you'll be right back to where you are now - wondering why your lead (I hate that word) conversion ratio is so low. It isn't hard to understand that unqualified (word I hate) don't translate into business.

Learn how to spell and use proper grammar. This should be self-evident, but it's apparently not. It's something professionals do as a matter of habit. If you have trouble doing it, get help from someone who doesn't.

I fear I've overstayed my welcome on this post.

Next: planning to organize your Flickr photos for maximum traffic.

Comments(11)

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Carol Spengel
Prudential Rubloff - Wheaton, IL
Wheaton IL

Hi Joe,  I created an account a few days ago and uploaded some photos.  As of today I still couldn't find them when I searched.  So I read the impressive FAQ page and found this out.  

"When you sign up for Flickr, your account is marked as "pending" until Flickr administrators review it to make sure you aren't posting offensive images or junk downloaded from the Web. You must upload at least 5 public photos before your account enters the review process, which takes 7 to 10 days." 

So don't worry when you can't see your photos, they will appear sooner or later.  Sherry

Feb 10, 2007 01:32 PM
Joe Zekas
YoChicago / New Homes Magazine - Chicago, IL

Kevin & Sherry,

Thanks for surfacing this to my consciousness. It's been so long that I completely overlooked this Flickr policy.

I'm going to add a note to the relevant post crediting you for calling this to my attention.

Feb 10, 2007 02:45 PM
Joe Zekas
YoChicago / New Homes Magazine - Chicago, IL

Tony,

I don't understand what's gained for anyone by your leaving the identical comment on half a dozen of my posts.

If they're intended as a pat on the back (?), thanks but no thanks.

AR has provided an opportunity for members to rate posts on a scale of 1 to 5, and that's the preferred way to deliver pats and pans without distracting from the conversation that we're trying to further.

Use of the rating system is a convenience for all who are reading - it gives them a quicker take on whether other Rainers think the post is valuable, or not.

You'll almost never see the type of comments you see at AR on knowledge-oriented blogs, because you never see them in real conversations.  

 

Feb 10, 2007 04:51 PM
Brian Brady
Matthews Capital Markets - Tampa, FL
858-699-4590

Joe,

I've read all these Flickr posts and was intrigued.  Is there much, if any benefit to a mortgage broker posting on Flickr?  I don't see what positive information, other than charts, can be added.   I toured the kewyord mortgage and they seem like outright advertisements.

Your opinion, directed at my specific curiosity about how Flickr could benefit my business is appreciated and solicited.

Feb 12, 2007 12:36 PM
Joe Zekas
YoChicago / New Homes Magazine - Chicago, IL

Brian,

Good question. I think the benefit for a mortgage broker is the same as for a real estate agent. It's a very effective, very soft-sell, very benefit-oriented / knowledge-oriented way to attract attention to yourself.

You live in a lovely area, and real estate consumers have very little visual informaton about it available to them. (I stayed just down the road near your area recently prior to a meeting at La Costa, and I've been there many times, and periodically look at real estate sites in the area.)

People want to do business with people they have a comfort level with. Flickr can develop that comfort level around sharing photos of your beautiful area with Flickr users, and link the Flickr albums from your Web site. Your Flickr photos get great Google search results if you do it right, and people discover you that way - and you don't pay a nickel for search optimization or for buying keywords.

I don't think you'd disagree with the following: most people detest / fear the process of hiring any real estate professional so thoroughly that they latch onto the first one they encounter who seems to be a decent sort of person.

Flickr enables you to encounter those people in a way that they're comfortable with and in control of. And at some point it becomes - oh look, this Flickr friend or person I chanced upon is a mortgage broker, and I need a mortgage broker.

I've never given that much thought to how mortgage brokers gain business, but another advantage I can see off the top of my head is the ability to offer your photo content to some of your preferred brokers. Since you wouldn't be incurring any additional costs in doing so, you'd probably be OK on the RESPA front (though that's not for me to call).

Also - Flickr has private areas that you can expose only to friends / family. If you're a hobby photographer, start taking pictures at networking events, post them there and make it known that they're there. People like to see themselves; this can be done without the rest of your audience seeing it; and it keeps people paying attention to you as someone who benefits them.

Also, once I finish the Flickr series I hope to move on to YouTube. I'll keep mortgage brokers in the back of my mind for that series if you can help me out by continuing with comments and questions relevant to you as we go along. Here's a YouTube video - done in just a few minutes - that's a recap / outtake of a recent interview I did with a home inspector.

Sorry for the lengthy response, but your question intrigued me.

Caveat: you've been following enough to recognize how carefully all of what I'm suggesting needs to be done, and that it's not a quick in and out solution but a longer-term approach. Not laboriously, just carefully. I'm adding this for someone who might come into this cold.

Does any of what I'm saying make sense in your context?

NOTE: corrected a typo, per Brian's quote below.

Feb 12, 2007 01:22 PM
Teri Isner
Keller Williams Realty at the Lakes - Orlando, FL
GRI, CRS, CIPS
Flickr was a means to an end for us just a place to post pictures for our other blog, but pending what you have said here I will go back and retag them. 
Feb 12, 2007 02:07 PM
Brian Brady
Matthews Capital Markets - Tampa, FL
858-699-4590

Does any of owhat I'm saying make sense in your context?

Completely.  I understand the lending is a facet to the real estate business; I try to think like a real estate agent often in hopes of going "consumer direct".  Your answer is EXACTLY what I was looking for; a creative approach to my business using that technology.  Your suggestion about the "preferred brokers" is a good one however I have pretty much abandoned that idea 4-5 years ago (the numbers never work).  I do believe your suggestion is RESPA compliant (as we aren't sharing "costs")

it's not a quick in and out solution but a longer-term approach

Tell me about it.

Thanks for the well thought out response, joe.

Feb 12, 2007 03:22 PM
Brian Brady
Matthews Capital Markets - Tampa, FL
858-699-4590

I just watched that video with the home inspector. He got the message across in 3 minutes.  I also watched "trixie" part one; that was a hoot.

I think my connection speed isn't fast enough because I'm constantly interrupted.  When I checked the help, it says I need 500kb/s.  I have cable connection.  Isn't that the fastest you can get?

Feb 12, 2007 03:48 PM
Joe Zekas
YoChicago / New Homes Magazine - Chicago, IL

Brian,

It may be your connection, or it may be YouTube. Sometimes it slows down because the loads on it are awesome - millions of viewers simultaneously watching video.

I included the home inspector link for a few reasons. One, on YouTube, professional-looking video is not necessarily a plus, and corporate-speak is definitely a minus. We use a decent hard-drive based Sony camcorder, but when YouTube is done with it the extra quality can't be seen. You could do euivalent qualit with any $200 pocket digital camera today.

Two, this was done impromptu. A couple minutes stop and think before rolling into the summary you saw would have had less of me asking questions and more of Tom laying it out.

Three - and more relevant, "Corbett's jujitsu" has direct relevance and high appeal (I think) to consumers in picking a mortgage broker. You look at this sea of mortgage brokers and ask where you should start? Almost a throw up your hands situation. But you don't trust them, so anything you can use against them you'll jump on.

An easily believable proposition to consumers: whoever your broker recommends probably can't be trusted. In bed with the broker. Get 3 recommendations from your broker and now you have 3 people you can rule out using. I'm not expressing agreement with that, just suggesting that it makes perfect sense to the consumer.

Now you go to the Yellow Pages or online, or wherever and get a list of mortgage brokers. You call and ask for the names of 3 agents who recommend them. If they give you names, you hang up and cross them off the list.

Etc. The logic of this makes perfect sense to consumers, since they distrust agents and anyone associated with them. Tell them how to use the agents' advice against them and they begin to trust you.

Obviously this has to be done very carefully if you want to continue doing business with agents. Corbett doesn't care - he almost wears the hatred agents have for him as a badge of honor, and I know his stance brings him business. Did he get more this way than he lost the other way? Who knows. He does well. 

Feb 12, 2007 04:01 PM
Brian Brady
Matthews Capital Markets - Tampa, FL
858-699-4590

One, on YouTube, professional-looking video is not necessarily a plus, and corporate-speak is definitely a minus

My most effective flyers are NOT professionally published. (no comment solicited).

Three - and more relevant, "Corbett's jujitsu" has direct relevance and high appeal (I think) to consumers in picking a mortgage broker. 

...An easily believable proposition to consumers: whoever your broker recommends probably can't be trusted. In bed with the broker.

Oh yeah...Brian likes that idea! Joe, I think I'll start listening more.  Thanks again. 

 

 

Feb 13, 2007 11:38 AM
Ryan Vivo
Gateway Realty - Fairfield, CA
NRBA Realtor Solano County, Gateway Realty 707-384-5894
I have not used Flickr, but I have seen it.  I thought it was just a place for you to put up your photos.  How do you rate other  AR members posts?
Feb 27, 2008 04:03 AM