We often have surprise children visitors in our First Home Mortgage office in Richmond, VA
and I’ve found they aren’t amused with conversations about interest rates, tax returns, bank statements, and letters of explanation—go figure!
So, I decided to create a Bucket O' Fun for them where I’ve put in all the go-to items: coloring books, crayons, bubbles, go-fish, and stickers. It has come in handy on many occasions (especially the one when my daughter’s daycare was closed, and I needed to pop into the office for an hour to do a few things).
Two weeks ago I had a real estate closing at Shaheen Law Firm in Richmond, Va, where they have taken this concept to the next level. My client had an eight year old daughter, and they asked her if she wanted to go pick a toy from the toy closet. When they opened the door, it was like we had been transported to FOA Schwarz. The closet was filled to the brim with brand new games, puzzles, coloring supplies…you name it, and they had it! I was so impressed. She was content and quiet for the entire closing, and, a little sad when it was over as she had to return the game to the closet.
With summer just around the corner, I’m sure we’ll be having more children visitors at our office as school will be out, and I’ll be heading to my local Walmart or Dollar Tree to refill my Bucket O' Fun! Do you guys keep anything on hand, in your office or car, to occupy your littlest clients while you write offers or review comps? Sometimes these small touches can go a long way with clients.