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Calling The Listing Agent Is Not The Best Way To Look At Homes

By
Real Estate Agent with Premiere Property Group,LLC Portland Metro & Suburbs Oregon

Calling The Listing Agent Is Not The Best Way To Look At Homes

I recently spoke to a buyer customer that wanted to see one of my listings. As we got into conversation, she mentioned that there were some other homes as House in shopping cartwell that she was interested in and I said "Great, let me know which ones and I'll set them up!". When she said that she was just going to call up the listing agents to show them, I couldn't help going into education mode.

You see, many years ago before I was a real estate agent in the Portland Metro area, my hubby and I did the same thing. We had NO CLUE as to how the process worked and thought that the best way would be to just call the name on the sign. The listing agents were always willing to meet us and of course we had that "angle" of seeing if they would lower their commission because we came to them and they didn't have to waste time showing us lots of homes. Ha, that never went over well!

That was until we were in an open house and this agent said "You are going about your home search all wrong". What? Wrong? We're intelligent people, how could we be doing it wrong? She went on to say that it's great to get out there and meet a few agents to see how you "click" with them and their work style, but the best way to search for a new home would be to stay with one agent so they can get to know your likes and dislikes and help you hone in on what kind of home you'll be happy with. She was right.

So I went into a brief explanation about dual agency, and how as the listing agent I had a agreement with the seller to represent them fully. Should they like my listing, I would happily refer them to an agent that I know was excellent, but I wouldn't represent them on my own listing. Even though it's legal here in Oregon and many agents do this successfully,  I personally don't like the risk that comes with being a "transaction coordinator" and work with both the buyer and the seller.

Two of the common reasons why agents get fined by the state are practicing with an expired license (yes, mine is current) and complaints from buyers and sellers that felt they weren't represented fully even though they agreed to dual agency.

Buyer's, calling the listing agent is not the best way to look at homes. Please do yourself a favor and find a great agent that will be YOUR advocate in the home buying process.

*Note, in certain areas and niches, dual agency is a very common practice. Please ask detailed questions of how you'll be represented if this is the case so you are fully aware.

 

 

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Knowledgeable, Approachable, Service Oriented

Cindy Westfall ABR,GRI

Premiere Property Group,LLC

5000 Meadows Rd., Ste. 150, Lake Oswego, OR 97035

Cell: 503-819-5241      

E-Mail: cindy@cindywestfall.com

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Disclaimer: All views on my blog are my own and may not reflect that of Premiere Property Group. All pictures and content are my own unless otherwise noted. Please No Copying without my permission.

 Cynthia Westfall is licensed in Oregon State

 

Arlow Real Estate Group in Savannah, Pooler & Richmond Hill
Keller Williams - Richmond Hill, GA

Hey Cindy, that is great advice I agree with you that each party in the transaction should have their own separate representation and get the best negotiated deal for their side of the transaction. Thanks for the post.

May 18, 2014 08:21 PM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

So, so true. But what irritates me is the person with an agent who calls me to show the home! That happened just yesterday.

May 18, 2014 08:21 PM
American Brokers Realty Group
American Brokers Realty Group, Inc - Cape Coral, FL

This is very useful information.  Another well written blog.  Looking forward to more in the future!

May 18, 2014 08:44 PM
Amanda Christiansen
Christiansen Group Realty (260)704-0843 - Fort Wayne, IN
Christiansen Group Realty

I think this is a very good explanation of why it's best to have an agent representing you as a buyer.  We've practiced dual agency many times, but it's easier to do when there's two of us.  I often take the buyer and Amanda takes the seller.  

May 18, 2014 09:51 PM
Joshua Jung

Definitely its the great way!!!!!!

May 18, 2014 10:04 PM
Doug Rogers
RE/MAX Coastal Properties - Destin, FL
Your Real Estate Resource!

1st timers often shop for houses the same way they shop for cars (often their only other big purchase). Go on the internet, then visit the lot to check it out. Rarely does agency even come to mind.

May 18, 2014 10:11 PM
Kat Palmiotti
eXp Commercial, Referral Divison - Kalispell, MT
Helping your Montana dreams take root

I agree - buyers should have an agent representing them, getting to know their needs, helping them find the "one" house for them.  There is a lot of misinformation out there -- including thinking we can't show other company's listings.   Education really is required as to how the process works.

May 18, 2014 10:15 PM
Suzanne Otto
Six Twenty Designs - Lansdale, PA
Your Montgomery County PA home stager

Is it just me? I never thought you bounced around from listing agent to listing agent to buy a house. It was always work with one and done. 

May 18, 2014 10:22 PM
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Cindy, this is a very good point about buyer representation. Here in Virginia Dual Agency is also legally acceptable when properly disclosed.

May 18, 2014 10:34 PM
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

     When Dual Agency was outlawed in Florida, the Big Companies (and possibly FAR/NAR) lobbied the state legislature to keep something in place that would allow them to continue getting "both sides" of the transaction.  Hence, we now have "Transaction Brokerage". 

May 18, 2014 10:58 PM
Highland Beach Condos David Serle
RE/MAX Services - Highland Beach, FL
Boca Raton Agent David Serle

Great reminder and post.  So many buyers have been programmed that if they go with the listing agent they will be able to somehow get a discount.  However, even in transaction brokerage, the listing agent still has a relationship with the seller and in many cases will lean towards the seller when dealing with you as the buyer.  Love the post.

May 18, 2014 11:10 PM
Marc McMaster
RE/MAX Centre Realty - State College, PA
Putting my clients before myself

Unfortunately most buyers don't know how this works. A lot of them call the lisitng agent because they think they can get a discount too. 

May 18, 2014 11:49 PM
Cindy Westfall
Premiere Property Group,LLC Portland Metro & Suburbs Oregon - Tualatin, OR
ABR,GRI Your Tualatin & Portland Metro Real Estate

Hi Laura, with dual agency, there really is no free style way..all formal with a document that both buyer's and sellers need to sign to allow the agent ot "represent" both.

Hi Joan, Their leaving that education up to us. In Oregon,we have to hand "at first contact" an Initial Agency Disclosure Pamphlet that explains dual agency or disclosed limited agency to the potential buyer and seller. Even if they initial this or sign these documents, I still believe that many really don't understand the full ramifications of how it affects them. It's ultimately up to us to explain how it would affect them in different scenarios.

Hi Maureen, I agree. Educate, educate, educate!

Hi Christi, yep, we were one of those buyers years ago. We were thankful that that one agent took the time to explain it to us.

Hi Inna, I think it still goes back to the days where there was typically only listing agents and not too many buyer's agents. This is not the case any longer and as you said, in most cases, the seller pays the buyer's agent's fees/commission through the MLS co-op agreement so in most cases, having their own representation doesn't cost them anything.

Hi Chris, I hope this isn't a growing trend! I can understand a buyer trying the angle of getting a price reduction if they represent themselves (yikes), since the seller would be saving that % of commission. After all, this is what their friends and family are telling them to make sure they do. Trying to go behind the agents back that is working hard for them...not cool.

 

May 19, 2014 01:43 AM
Cindy Westfall
Premiere Property Group,LLC Portland Metro & Suburbs Oregon - Tualatin, OR
ABR,GRI Your Tualatin & Portland Metro Real Estate

Hi Eve, One of the main reasons I don't practice dual agency is that WE are condered the experts and it's so easy to just say something that might be mis-interpreted or taken out of context in a transaction that a buyer or seller just might think you as you said "blew it". We live in such a sue happy society and for me, it's such a fine line to walk. Getting both sides of the commission is not worth my name and getting fined by the agency. Just my personal take on it.

Hi Mark, It's the optimal choice for everyone involved!

Hi Nina, Oh yes, "My agent is too busy..or is on vacation" calls.  I've actually called the agent to let them know that their buyer was wanting in. Sometimes the agent has no clue and buyer's aren't realizing that this is something that is frowned upon. Again, it's always up to the agent to explain all different scenarios with their clients and explain how things work.

Hi American Brokers Realty Group, Thank you!

Hi Amanda and Jared, that is a benefit of having two!

Hi Joshua, Indeed!

Hi Doug, So true! This is why we have to give that Initial Agency Disclosure Pamphlet at first contact..even if by e-mail. Who knows if they read it though.

Hi Kat, I've had someone resently say "you only show your company listings right?". Oh yeah, education is needed.

 

 

 

May 19, 2014 02:15 AM
Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

I have the same mentality as you do.  I discuss dual agency with my sellers at the point of listing so that they know why I don't personally show the house to buyers.  It is allowed here, but relocation companies do not really like it and I don't feel comfortable with being a paper pusher either.  Thank you for the post.  Great topic.

May 19, 2014 07:16 AM
Margaret Goss
@Properties - Winnetka, IL
Chicago's North Shore & Winnetka Real Estate

The discussion here about dual agency touches upon the "discount."  The reason buyers continue to want to work with the lister is beause they often do give a discount.  Many listing agents will gladly shave off their commission to get the whole deal.  This is not uncommon and I'm surprised that others are surprised.

May 19, 2014 07:42 AM
Julie Granahan
Keller Williams Seattle Metro West - Seattle, WA

I need to share this with every buyer who calls me on one of my listings, and then proceeds to set up appointments to see other homes with each respective listing agent. It is so frustrating!

May 19, 2014 08:24 AM
Cindy Westfall
Premiere Property Group,LLC Portland Metro & Suburbs Oregon - Tualatin, OR
ABR,GRI Your Tualatin & Portland Metro Real Estate

Hi Suzanne, I'm hoping not and I'm in was in the minority!

Hi Michael, legal and many agents practice it, just not me :)

Hi Fred, huh....so that's why. Makes sense that many agents wanted to keep that ability to do both sides.

Hi David, I just think I'd have a hard time walking that line between pleasing both the seller and the buyer. It's hard enough sometimes to just represent one side in the transaction!

Hi Marc, Even if they thought of the discount after the fact, many buyers just think to call the listing agent. I just think they don't know how it works, or are just not ready to start working with an agent to get right into it and start a full blown home search. It's more they just like "that" home....so call the listing agent.

Hi Karen, Some buyer's and sellers are just fine with us being pencil pushers to get the home they want sold, but......I also would take a guess that there is a high percentage that feel that they weren't represented as they thought they'd be after the fact.

Hi Margaret, you're so right and it's always worth asking. I still believe that it's much better for each to have their own representation, not to mention the liability for the agent is higher. I just personally have made it my practice not to do this.

Hi Julie, It's just a matter of educating a buyer on the process and if they still want to keep calling the listing agent, they are missing out on getting the best representation they can.

 

 

May 20, 2014 10:56 AM
Donna Foerster
HomeSmart Realty Group - Parker, CO
Metro Denver Real Estate Assistant

Cindy~ Before we were licensed, we did the same thing. We called the agent on the sign because we didn't know who else to call. Of course she met as at the property. We didn't like her listing, but she was persistent, asked a lot of questions about what we were looking for and ended up helping us to purchase a new construction home.

May 26, 2014 09:38 AM
Cindy Westfall
Premiere Property Group,LLC Portland Metro & Suburbs Oregon - Tualatin, OR
ABR,GRI Your Tualatin & Portland Metro Real Estate

Hi Donna, It's just something many folks aren't aware of. Glad that the agent was persistant and was able to help you find a home.

May 28, 2014 04:57 AM