Appraisal Issues

By
Real Estate Agent with Keller Williams Realty Cityside

With the prices rising in almost every market around the country, appraisal issues are more of an issue than ever. Most homebuyers are uneducated or confused about what an appraisal is and how it affects the home buying process. As an agent, it’s my job to help both buyers and sellers negotiate this process. This is what I know to be true:

 

Don't Let Appraisal Issues get in the way!

Market price, or market value, is determined when a seller and a buyer who aren’t under duress negotiate and agree on a contract price for the sale of a property. If the buyer doesn’t need a lender, then that’s it. That’s the market price. In most cases, an appraisal isn’t done at that point, because the buyer and seller agree on the value of the property.

If the buyer does need a lender, as most do, then the bank has to have a way to document the market value. That’s where the appraisal comes in. An appraisal is one person’s opinion of what a mortgage lender should be prepared to lend on a particular property, based on the recent history of sales of similar properties. Unfortunately, the process is not great at taking into account things like low inventory, pending sales, and asking prices for unsold homes. And in this environment of rising values, those things are more important than ever when buyers and sellers are negotiating.

What can you do if you have an appraisal issue?

1.       The lender can file an appeal with the appraisal company. That means the parties submit additional information and request that the appraiser reconsider. Appraisers are human too and sometimes miss something or make a mistake just like everyone else.

2.       The buyer and seller can agree to lower the price. Naturally, the seller doesn’t want to do that because everyone has already agreed on what the market value of the property is. If the appraiser was conservative in his or her calculations, the seller may take their chances with a new buyer and a new appraiser.

3.       The buyer can come up with additional cash and pay the difference at the closing table. If the buyer got the house in a multiple offer situation and knew that the house might not appraise for the contract price, the buyer should be prepared for that possibility. If they seller is in an equity position, it may be possible to negotiate a seller loan for the balance.

4.       The buyer can walk away and get their earnest money back. The contract should have an appraisal contingency, and if the buyer is getting an FHA loan, that appraisal contingency covers the buyer all the way to closing regardless of any other terms in the contract. If the house doesn’t appraise, the buyer gets their earnest money back. But they still lose the money they have invested in inspections and the cost of the appraisal itself.

There isn’t any way for everyone to be happy once you have an appraisal issue! Buyers feel like they are over paying and sellers feel like they aren’t getting a fair price for the house. The best way to handle an appraisal issue is to avoid one! The seller’s agent should meet the appraiser at the property and be prepared to support the contract price for them. AND BE NICE!!! Buyer’s agents need to be particularly wary in cases where the homes in a neighborhood haven’t been selling where they ought to because of foreclosures and short sales. And both buyers and sellers need to be realistic about home values.

 

 

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Comments (34)

Paul McFadden
Responsive Pest Control - Seattle, WA
Pest Control, Seattle, WA.

Shelly: Thanks for the post. Out here, we're seeing the buyers usually come up with cash for the difference. Either that or they're just paying cash. Thanks again!

May 20, 2014 12:29 AM
Buster Avila
RE/MAX Metro - Saint Petersburg, FL
None

Has ANYBODY experienced an appeal that worked? (#1)  I know we all say that it's an option, but I've never heard of it changing an appraisal.

 

May 20, 2014 01:27 AM
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Great blog!  So true that appraisals are one person's opinion of value.  Each appraiser can have a different number. Always a good idea to manage this expectation up front by explaining every facet.  

May 20, 2014 02:45 AM
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

Good explanation of the appraisal and steps to take if there are problems.  Thanks for the post.

May 20, 2014 02:54 AM
Travis "the SOLD man" Parker; Broker/Owner
Travis Realty - Enterprise, AL
email: Travis@theSOLDman.me / cell: 334-494-7846

#16 - yes, I had one change last year. The Listing Agent deserves the credit as she was more familiar with the area than either the Appriaser or I was.

May 20, 2014 03:25 AM
Dora Griffin
D A Griffin Financial.LLC - Fort Thomas, KY
NMLS 6380

Post #13 hit the nail on the head. I often see folks say you can contest the value, but the biggest obstacle is the appraiser is reluctant to say "oops, I am wrong". As a matter of fact I don't think I've ever seen it happen.  Blindly ordering appraisals is the dumbest move ever made in our industry. Why should homeowners not expect the best for their $475 fee? Instead they get the guy who just logs on his computer when he wants to work and downloads some.

May 20, 2014 05:33 AM
Shelly Hendry
Keller Williams Realty Cityside - Powder Springs, GA

Thanks for the clarification Ron. I've never had an appraiser budge on appeal, but it's part of the process. I've been able to get listings that I never thought would appraise come in at contract price because I was able to manage the process from the front end, but not after the fact. 

I'm working on a deal now that came in low. I'm on the buyer side and wasn't notified when the appraiser was going in. The listing agent did not try to meet the appraiser or send the comps they used to set the price. The appraiser was very conservative in his opinion, and now the deal is in jeopardy. There's no way to know for sure, but knowing the neighborhood the way I do, I have to believe that a little extra effort before the appraiser got to the house could have smoothed the way to a better result. 

It's easy to blame the appraisers, but that's really not fair. Appraisers really do get beat on from all sides. I wouldn't want that job for anything! It's our job as agents to get them all the information they need to help us justify the market value set by the parties. We know more about the market conditions and the criteria that led to the price on that particular property better than anyone. What makes us think that an uninvolved third party can come up with the same number we do without any of that information?

May 20, 2014 06:02 AM
Shelly Hendry
Keller Williams Realty Cityside - Powder Springs, GA

Thanks everyone for all the positive feedback!

May 20, 2014 06:03 AM
Marsha Cash
RE/MAX Advantage - Stockbridge, GA

Fun times these days with appraisals!  Said with my sarcastic voice.

May 20, 2014 06:28 AM
Sharon Parisi
United Real Estate Dallas - Dallas, TX
Dallas Homes

Shelly, I explain this to buyers and sellers.  It is important for both to understand the process.

May 20, 2014 06:51 AM
Kimo Jarrett
WikiWiki Realty - Huntington Beach, CA
Pro Lifestyle Solutions

You're right about avoiding an appraisal challenge, especially on a luxury or executive property so your market valuation listing price is essentially verified.

May 20, 2014 08:15 AM
John F Muscarella
RIVER FARM PROPERTIES, LLC - Venice, FL
Broker/Owner, Venice, FL, Florida's Suncoast

As a listing agent you have to be at the appraisal and bring everything needed to support the sales price.  I have only one contested lately but a couple coming in lower.  The price we pay for prices increasing in the market.

May 20, 2014 08:14 PM
Joe Jackson
Keller Williams Capital Partners Realty - Columbus, OH
Clintonville and Central Ohio Real Estate Expert

Thisis a good post and I am glad I got to read it and all the comments

May 20, 2014 08:59 PM
Anonymous
Michael Prendergast
I'v found that appealing the appraisal is a complete waste of time. You're basically telling someone that they did their job the wrong way and trying to get them to agree that they screwed up... in writing. Not going to happen. It's an "opinion" of value, and they'll stand behind their work. I've found that ordering a new appraisal is often worth the extra $400 if the buyer really wants the place. If the second appraisal comes in low, it should make any future negotiation a little bit easier to swallow for the seller.
May 20, 2014 09:11 PM
#28
Michael Prendergast
Great Western Properties - Chicago, IL

I've found that appealing the appraisal is a complete waste of time. You're basically telling someone that they did their job the wrong way and trying to get them to agree that they screwed up... in writing. Not going to happen. It's an "opinion" of value, and they'll stand behind their work. I've found that ordering a new appraisal is often worth the extra $400 if the buyer really wants the place. If the second appraisal comes in low, it should make any future negotiation a little bit easier to swallow for the seller.

May 20, 2014 09:14 PM
Chandler Real Estate Liz Harris, MBA
Liz Harris Realty - Chandler, AZ
#ChandlerRealEstateAgent

Thanks for this timely blog.  Interesting and informative.  Look forward to the next one.  Liz in Chandler AZ

May 21, 2014 10:08 AM
Donald Hester
NCW Home Inspections, LLC - Wenatchee, WA
NCW Home Inspections, LLC

Shelly, Great blog post. Have you seen any issues with an appraisals coming in too high? I heard of some issues about them in our area.

May 21, 2014 12:48 PM
Troy Erickson AZ Realtor (602) 295-6807
Good Company Real Estate - Chandler, AZ
Your Chandler, Ahwatukee, and East Valley Realtor

This is an excellent post, and you can tell that because it stirred up a little bit of controversy regarding how to handle appraisals. It's always good to have an honest discussion about how we agents handle things in the real world.

May 22, 2014 02:56 AM
Shelly Hendry
Keller Williams Realty Cityside - Powder Springs, GA

Donald, my experience has been that if the appraisal comes in high, the buyer takes the equity and keeps it to themselves. Since the appraisal is purchased by the buyer, they have no responsibility to share it with the seller unless it becomes a financing issue. I've had the occasional (inexperienced) buyer's agent spill the beans, but really, what good can come of that? Not really fair, but that's the way the loan process is set up. 

May 22, 2014 03:12 AM
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

I have written on this topic a number of times. Appeals are waste of time, most of the time. Negotiating the price between buyer and seller works best.

Thank you for commenting on my post.

May 22, 2014 10:57 AM

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