I have never been so frustrated with a website in my life.
It would take me an hour to explain all the frustrations with Click2Mail.com It just sucks beyond belief. And I write this post because I know I am not the only person that feels this way. I build websites and know computers and I can never figure it out. I can't imagine a average user being expected to use this properly.
The number of times I had to start from scratch was mind blowing. You head down one direction, you go to the proof and the wrong template is in there, and you can't edit it, you have to start over.
You can't copy and paste text!!!!!!! Basic 101 stuff. I have to type in my multiple paragraphs! And that really sucks when it times out and makes you start over!
SO they say to upload an image with text. Well that image and text gets distorted, so that doesnt work.
The reps are useful, not always correct. One telling me I had no choice but to start over because of a time out. Instead of opened another tab, logged in, went to unsaved project, closed it, then my tab that I was working on DID save. Saved me one hour, but no thanks to them.
Literally 4 hours on my 1st mailing with a flyer. I said it must be user error and learning curve. The second time, now has been half a day of frustration. I hate this site. I hate those that built it. There is no way in the world they tested this by watching users actually do it. As in watch, with no instructions. It really sucks.
Matt Hanna from Click2mail, please please make the site suck less.