FROM AMAZING TO-WHAT HAPPENED?

By
Real Estate Agent SL3287291

Have you ever had a consumer go from amazing to What Happened?

In March of this year I wrote a blog, Amazing Home Sale, that told the story of a client I was working with. They had a home in Ohio that sold in 13 days even though they were in the middle of a terrible winter. This was Amazing, and now they were moving to Florida so every one wondered if we could produce another amazing sale for them.

 

Now, for the rest of the story. Mr, had already moved to Florida and started work at his new job. He was staying with family about an hour away. His wife was closing things out in Ohio and would move down in April.

After finding out the criteria they were looking for, size, price and location, I took him to see a house that would soon go on the market. He loved it. He said I hit a home run! I knew that as soon as the the house went on the market it would sell fast, and told him so. 

He asked to see it again and would tour the home with face to face on his phone so he could show the wife and describe what she was seeing. I was there to answer any questions.

It would be another week before she would be able to come to see the house in person. The house went live on MLS that Friday and went under contract in 7 days.

Then husband called to say he and the wife had driven by and wondered if it was still available. I told them it had gone under contract.

I offered another home for them to look at. It was a new construction and it came with all the features they wanted, even a gated community which was important to the wife. The only thing it did not have was location as it was about 15 minutes more drive for them. 

They had told me that living with the family was not going to work out for very long and they needed to find a home. I arranged for them to look at the new construction. During the time they were talking with the sales rep, they said they had rented a home to give them time to find what they were looking for. They told him it would be a least 2 months before they could decide. The Rep was annoyed with them, they changed from ready to let's wait. He then gently brought the presentation to a close.

I talked with them outside, trying to figure out what was going on. Husband said, "I can't believe how you do it, you hit another home run". So the hanging point was the location. I told them that the closer they got to the area they wanted, the higher the price of homes. That sometimes you just can not find every thing you are hoping for. But I told them I would look for homes that might work for them.

I took time to search the MLS and found 5 homes that would fit their criteria and sent them a link to view the homes to see if they had interest.

The next day I gave them a call to see if they received the list of homes and did they see anything of interest. Husband replied they had received the list and were impressed with my quick response in finding home for them to look at. But, they did not see anything of interest.

The kicker, I can tell on the MLS when a consumer looks at the list. They had never opened it. They had lied to me.

Now I am baffled. 

We have gone from Amazing to What Happened?

 

 

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Rainmaker
2,326,051
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning John. Unfortunately some folks feel they have to play games instead of being real straight with what they say and do.

Make it a great day.

Jun 14, 2014 08:33 PM #1
Rainmaker
401,623
John Wiley
Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

Joe, thanks for the comment. I agree. We are not a gang of mean people so the consumer does not need to fear us. We are here to help. a simple, "Things have changed and we are not looking at this time" would save us a lot of time and frustration.

Make it a great day.

Jun 14, 2014 09:24 PM #2
Rainer
1,756,848
Conrad Allen
Re/Max Professional Associates - Webster, MA
Webster, Ma, Realtor

Wow John.  It would have easier just to tell you the truth.  That guy struck out.

Jun 14, 2014 09:30 PM #3
Rainmaker
401,623
John Wiley
Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

Conrad, thanks. You are right, just tell the truth and we will all be happier.

Make it a great day.

Jun 14, 2014 10:13 PM #4
Rainer
390,038
Anna Hatridge
R Gilliam Real Estate LLC - Farmington, MO
Missouri Realtor with R Gilliam Real Estate LLC

John, interesting how when plans for a family change for whatever reason they sometimes find it difficult to share that information. I recently had a similar client who was loving everything about my service and then all of sudden they vanished. Turns out the job transfer was not as wonderful as they thought at first and their family was enduring hardships. Once I had the information, it was easy to change directions.

 

Jun 15, 2014 08:54 AM #5
Rainmaker
401,623
John Wiley
Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

Anna, thanks for a great comment. It baffles me that the consumer fails to see that we try to solve problems for them. They need to see us as a resource.

Jun 15, 2014 10:32 AM #6
Rainmaker
423,846
Randy Mitchelson,APR
Marketing Coach & Homeland Heroes Home Loans - Bonita Springs, FL
First Impressions are made at First Click

My instincts tell me they are two-timing you and working with another real estate person behind your back. Given it's a job relo, maybe the company is forcing them to use another agent?

Jun 15, 2014 02:26 PM #7
Rainmaker
401,623
John Wiley
Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

Randy, thanks for commenting. You could be right that they are using another agent. I have also thought that now the wife is here they are not agreeing on things and that has thrown them off course.

Jun 15, 2014 09:35 PM #8
Ambassador
3,985,028
Debbie Reynolds
Platinum Properties - Clarksville, TN
Your Dedicated Clarksville TN Real Estate Agent

John, Yes there is something going on. Maybe it is their relationship or wife doesn't want to move and may go back home. I hope you find out.

Jun 15, 2014 10:13 PM #9
Rainmaker
401,623
John Wiley
Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

Debbie, thanks for commenting. I would help everyone if the buyer could be honest about what is going on.

Jun 15, 2014 10:17 PM #10
Rainmaker
4,812,428
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

John

Sometimes, I feel people disconnect for all kinds of reasons, and many can't face talking about them.  We were best friends with a couple, with whom we had traveled to Europe and other places, had laughs galore, and all of a sudden, they were both unreachable.  Many years later, the wife wrote to me, saying they could not face us, they had gotten a divorce...

We contacted both of them individually, and the response back was weak...I understood that their memories and situations were painful...I wish them well.

With buyers--either they were dishonest in some way, or something major happened...A

Jun 16, 2014 04:03 AM #11
Rainmaker
401,623
John Wiley
Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

Alexandra, thanks for sharing an experience that could shed some light on this puzzle.

You are right, many people are too embarrassed to share the truth, even though they would find an offered shoulder to lean on.

Jun 16, 2014 08:56 AM #12
Rainmaker
4,432,726
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

It would have been nice if they were honest with you and told you the rea reason they do not want to look at homes.

Jun 18, 2014 08:39 PM #13
Rainmaker
401,623
John Wiley
Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

Gita, we are not mean people that would act bad if someone told us the truth. We are here to serve. Thanks for commenting.

Jun 18, 2014 11:31 PM #14
Rainmaker
1,523,810
Sybil Campbell
Long and Foster REALTORS® 5234 Monticello Ave Williamsburg, Virginia - Williamsburg, VA
REALTOR® ABR, SFR, SRES Williamsburg, Virginia

I have a hard time understanding why people are so often less than turthful.

Jun 19, 2014 04:02 PM #15
Rainmaker
401,623
John Wiley
Fort Myers, FL
Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA

Sybil, when you get people figured out be sure to right a book, you will be mega rich.

Thanks for the comment.

Make it a great day.

Jun 19, 2014 09:25 PM #16
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Rainmaker
401,623

John Wiley

Lee County, FL, ECO Broker, GRI, SRES,GREEN,PSA
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