Scratching my head------ What just happened?

Great point Rob!  Every interaction is a potential sale...maybe not today, maybe not tomorrow, but eventually!  That is why we should always strive to create Raving Fans at every turn!  (PS - Go Blue!)

I'd never sell a damn thing if I treated people that way Rob.  I treat them all the same whether they are buying today, next week, next month or next year.  I just discourage them from picking out fabrics or making a final decision on anything because frames and fabrics can be discontinued by the time they are ready to buy.

Rob - Amazing about the car. As a woman, I've found that they don't want to talk to me even if it is my decision. They assume my husband will have the final word.

Last time I bought a car I shopped until I found a dealer who wanted to talk to ME.

Hi Rob, We all have to be careful not to send that message, because some buyers are sincere about using us to sell their home or buy a new one, but we have to be patient and go with their timing. We have written off buyers, then out of the blue, they called an ended up buying a home through us.

Rob - Yes, that has happened to me before. And no, they did not get my business.